Unacceptable Service, Repeated Errors, and Financial Loss
I am deeply dissatisfied with the service I received after booking and paying for an EPC, floor planning, and photography on 21st October. What followed was a cascade of miscommunication, delays, and unprofessional conduct.
Despite confirming payment, I was wrongly asked to pay again. Appointments were duplicated and unclear—Blaze completed only the EPC, while photography and floor planning were mishandled. The photos were poor quality, and the floor plan was inaccurate, requiring multiple revisits. Even worse, my cat was locked out of its litter tray due to carelessness, resulting in damage to a £2,000 mattress.
Two weeks after payment, my property still hadn’t been listed. The entire process caused significant stress and financial loss. I am requesting a full refund and a formal apology. This level of negligence is unacceptable and should be escalated immediately.