I ordered 30ml of inspired by sauvage elixir and inspired by silver mountain water. The sauvage elixir smells horrible and way too heavy with spice. The only reason I have given 2 stars is that the si... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely love these perfumes, I have so many of them and they smell exactly the same as the ones I buy from a reputable perfumery and last just as long, if not longer. I order all my perfume from h... See more
I’ve been using this company for many years now, and I honestly don’t think I’ll ever switch to another brand. The quality is always consistent, the scents last long, and the price is very reasonable... See more
Company replied
I have been buying scents from the Stratford branch for over 5 years after a trip form Crete where this type of perfumery business is rampant so I was glad when I found this and I have not been dis... See more
Company replied
Company details
Information provided by various external sources
What we do is we use original ingredients (jasmine, vanilla, passion fruit, musk, saffron and many more) and we mix them in a way that they smell like the most famous fragrances from different brands such as: Armani Gucci Chanel Dolce & Gabbana Pa...
Contact info
4.4
Excellent
309 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely quick delivery
Extremely quick delivery. Fragrances are amazing and long lasting. I recommend this site to friends.
May 3, 2021
I have been buying for quite a long…
I have been buying for quite a long time .
Ohhh I love them ❤.
April 25, 2021
Good work and the scents only sometimes…
Good work and the scents only sometimes you come to collect when you don’t have them
April 21, 2021
Always a pleasant service and the…
Always a pleasant service and the aftershaves are bang on
April 14, 2021
Amazing products
Amazing products, will always support. Perfumes last longer, smell better and I'm very happy with the product and the service. Brought 6, love every one of them.
April 7, 2021
Reply from London Perfume Factory
Hi Arbaz, we are thrilled to read your fantastic review and and we thank you for your support!! We are really happy to hear that you love our products and would be ordering again!
Amazing scent and it lasts!
Have been buying from LPF for a few years now. Amazing scent and it lasts. Unbelievable prices!
April 2, 2021
Reply from London Perfume Factory
Hello Umar, we are so grateful for your support and your kind words. Thanks for sharing your review with us!
Reply from London Perfume Factory
This review made our day!! thank you most kindly for your support and great feedback!
Reply from London Perfume Factory
Good evening Lee,
Thank you kindly for your review. We are very sorry that we have not met your expectations at this time. Our goal is for our products and services to always meet the expectations of our customers, as our customers’ happiness is always our highest priority.
We noticed that your order contained two different fragrances. Can you please let us know which fragrance did not meet your expectations? Was the scent not right for you? We are asking these questions so that we can try to rectify the complaint.
We are also kindly asking that you return the fragrance(s) to us, so that we can carry out an investigation into the matter and get them checked, as *No. 290 is one of our best sellers and gets great reviews. If something has gone wrong with these fragrance(s) we would like to take the necessary steps in rectifying it.
We take customers feedback very seriously as we are always striving to improve our services and products, and we welcome any additional feedback you may have.
We do apologise once more that our product have not meet your expectation and we would appreciate another chance to earn your business.
Kindest regards
Gyorgy N Szaller
Managing Director
Great perfumes
Great perfumes, quick delivery, I have punched some from the shop previously.
March 25, 2021
Reply from London Perfume Factory
Hello Sultan, thank you most kindly for your feedback, its much appreciated!
When they say it smells like 👍 it does…
When they say it smells like 👍 it does
This company have done their research and with it being said that there are lots of snake oil sellers out there these guys have spent the money and done there r&d to perfection
I will repeat there is no other company that has value and fragrance smell like this company
The smells like creed adventus : male and female are too good to not buy and another
Favourite would be smells like dolce &gabanna K a 10 /10 alike
Pros
Great prices
Great sizes
Clear and concise website to use
Cons
It’s a shame they don’t have a bigger market in this
Thanks
One very happy shopper
March 17, 2021
Reply from London Perfume Factory
This review made our day!! A gracious thank you for such a glowing review Scott! We are so grateful for you taking the time out to share your kind words and thoughts on our products and we look forward to continue serving you in the near future.
Reply from London Perfume Factory
Thank you most kindly David for your feedback!
Reply from London Perfume Factory
Good morning Izadi,
Thank you kindly for your review. We are very sorry that we have not met your expectations at this time. Our goal is for our products and services to always meet the expectations of our customers, as our customers’ happiness is always our highest priority.
We appreciate you bringing this issue to our attention on 16th March 2021, via email. We have responded to your email in order to resolve the issue , but we are yet to receive a response from you.
As mentioned in our email to you, we can offer you an exchange or refund. We are also kindly asking that you return the fragrance to us, so that we can carry out an investigation into the matter and get the fragrance checked, as it is one of our best sellers and gets a good review. If something has gone wrong with this fragrance we would like to take the necessary steps in rectifying it.
We take customers feedback very seriously as we are always striving to improve our services, and we welcome any additional feedback you may have.
We do apologise once more that our product have not meet your expectation and we would appreciate another chance to earn your business.
Kindest regards
Gyorgy N Szaller
Managing Director
I'm so pleased with my parfum!
I'm so pleased with my parfum!! Its amazing and long for a day leaving the smell on my clothes 🥰🥰 I'm highly recommended for everyone 🌟🌟🌟🌟🌟
March 2, 2021
Reply from London Perfume Factory
A gracious thank you for your wonderful feedback Ana!!
Great company, good quality products
I asked them to exchange the perfume the same day I received it, even if they have a return policy they didn’t reply.
Update:
Company contacted me few days later, my email was in their spam folder. They have been extremely nice and kind and guided me on how to process the return. They sent me the perfume which i asked them to exchange and it smells amazing, exactly like the original one (Armani Si) and incredibly long lasting as well. I’m impressed with this company, I highly recommend it and for use I’ll use it again.
February 20, 2021
Reply from London Perfume Factory
Dear Valerie,
Thank you kindly for your review. We appreciate you bringing this issue to our attention. We have looked into your query and have noted that your email was sent into our spam folder, which was not checked in time.
We set a very hight standard for ourselves, and we are truly sorry to hear that you are unhappy with the service provided, as our customers’ happiness is of the utmost importance.
I will send you a private email so that we can rectify this situation as soon as possible.
Kindest regards
Gyorgy N Szaller
Managing Director
Great Customer Service!
February 19, 2021
Quick response and quality product as…
Quick response and quality product as usual..
February 10, 2021
Absolutely amazing products
Absolutely amazin products! Highly recomemded and skeeter in custoer service was equaly as amazig! Friendly and helpful and the products arrived in no time! Will deffinitely be ordering again
February 8, 2021
Unprompted review
Reply from London Perfume Factory
Hello Steffan,
Thank you very much for your lovely review. We are thrilled to hear that you loved our products and services. It is something that we have worked hard on and we are pleased that our efforts resonated with you. We look forward to continuing providing you with the best possible service!
Gyorgy N Szaller
Managing Director
Great service
January 26, 2021
customer service was great
January 21, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.