I ordered 30ml of inspired by sauvage elixir and inspired by silver mountain water. The sauvage elixir smells horrible and way too heavy with spice. The only reason I have given 2 stars is that the si... See more
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Absolutely love these perfumes, I have so many of them and they smell exactly the same as the ones I buy from a reputable perfumery and last just as long, if not longer. I order all my perfume from h... See more
I’ve been using this company for many years now, and I honestly don’t think I’ll ever switch to another brand. The quality is always consistent, the scents last long, and the price is very reasonable... See more
Company replied
I have been buying scents from the Stratford branch for over 5 years after a trip form Crete where this type of perfumery business is rampant so I was glad when I found this and I have not been dis... See more
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Company details
Information provided by various external sources
What we do is we use original ingredients (jasmine, vanilla, passion fruit, musk, saffron and many more) and we mix them in a way that they smell like the most famous fragrances from different brands such as: Armani Gucci Chanel Dolce & Gabbana Pa...
Contact info
4.4
Excellent
309 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service
The website is easy to use, choose, order and pay. There are detailed explanations about the perfumes. Emails keep clients informed about the order dispatch and delivery. Great service.
April 22, 2023
Items never arrived and I've still been…
Items never arrived and I've still been charged.
April 27, 2023
Reply from London Perfume Factory
Dear Azeez,
We appreciate you bringing this to our attention, but hoped that you would of contacted us firstly through email, in order for us to look into the matter.
We received your order on Friday 28th April 2023, which was packaged and shipped on Tuesday May 2023. We also emailed you with your tracking number.
We have looked into the matter using your tracking number and can see that on Wednesday 3rd May @2:10, a delivery was attempted at your address, which was unsuccessful. Again on Thursday 4th May @12:28, another delivery was attempted, which was again unsuccessful.
On Saturday 6th May @11:05 another delivery was attempted, which was successful. We have proof from our records that the package was picked up and signed for by yourself. Therefore, it is really puzzling as to why you would leave this review.
Kindest regards
Gyorgy N Szaller
Managing Director
I've problem with my perfume bottle
I've problem with my perfume bottle. The bottle is leaking all over the time from the top( button). Even when I don't use it every time when I'm taking it and trying to use whole bottle is wet. I'm keeping it in proper possession but it doesn't change anything. This is the reason why I ordered next one. In about next week I'm going back to Poland so I don't have time to send it back to you but if you want I can send you some pictures how it's looking like. Is there any chance to solve this issue?
April 23, 2023
Reply from London Perfume Factory
Good morning Lukasz,
Thank you kindly for contacting us in regards to this issue.
We sincerely apologise for the leakage of the bottle we have emailed you with a proposed way of rectifying this situation.
We appreciate your business and do apologise once more for the inconvenience that this situation has caused. You are a valued customer and we are committed to providing you with the best service possible.
Please feel free to contact us via email with any further questions or concerns regarding this matter.
Kindest regards,
Gyorgy N Szaller
Managing Director
I like the products bought so far.
I like the products bought so far.. it’s suit me… i smell good! Good job…
April 18, 2023
Nice parfum and quick delivery.AWSOME
March 18, 2023
Reply from London Perfume Factory
Thank you for your review, Bianca. We’re sorry for the frustration this situation caused.
Following your review, we investigated the matter in detail and offered to resend the order and issue a full refund, which was agreed and processed. Unfortunately, Royal Mail later confirmed the original parcel was marked as delivered with GPS location and a signature, meaning there were limitations on what could be done from their side.
We’re pleased that the matter was ultimately resolved directly with you, and we appreciate your communication throughout. Should you wish to update your review to reflect the full outcome, we’d of course welcome that, but either way we thank you for your understanding.
Fragrance No 116
Simple ordering process. Swift delivery, well packaged, smells exactly as expected. Lovely all round service. Thanks 😊
March 10, 2023
My search for decent clones continues..
Tried two different scents, the Rouge and the Noir Extreme and sadly they both missed the mark.
Both were very oily on the skin, the Rouge smelled similar to the original but was so faint I had to press my face up to it to get anything and the Noir was much stronger but smelled like generic £5 aftershave.
Unfortunately I can't recommend either if you are looking for a scent that's going to get compliments.
February 3, 2023
Reply from London Perfume Factory
Dear Taylor,
We appreciate you bringing this to our attention. Whilst we are fully confident in our products we do respect our customers opinions. Our aim is to find the perfect scent for all our customers and we are more than happy to assist you to do so.
We would like to encourage you to send both of the fragrances you are unhappy with back to us, and to select a couple of other fragrances that you are familiar with to have a fair comparison.
We will cover all the cost of postage even if we have to repeat this procedure a number of times, until you find your perfect scent!
Please reach out to us on orders@londonperfumefactory.co.uk
Kindest regards
Gyorgy N Szaller
Managing Director
Good quality as always
Good quality as always. I will purchase again.Keep going!
Koszonom szepen 😊
January 10, 2023
Would highly recommend
Responded to email questions in a timely manner. The perfumes arrived well packaged and an amazing smell when unpacked! Would highly recommend
December 31, 2022
Omg the perfumes are amazing
Omg the perfumes are amazing, they are so nice and smell exactly like the originals. So a lady at the Luton mall served me. After smelling all the fragrances I brought 4 different bottles as they were so nice and smelt just like originals. I went to a wedding and a friend sprayed bacarrat rouge onto me, when I smelt it at LPF shop it's smelt exactly the same I got excited and brought the 100ml for fraction of the price. I feel so pleased 😄
The younf lady was also very lovely and helpful. Kizz I think her name was.
December 28, 2022
Unprompted review
Heard a good review and it was true
Heard a good review and thought I'd give you a try. Excellent delivery time...I hadn't expected it before Christmas as it was just for me, but you got it to me in a couple of days.
Quality seems very good.
December 20, 2022
Fast delivery
Even with the royal mail strikes going on the perfume I ordered delivered on time!
December 19, 2022
Reply from London Perfume Factory
Good evening Michael, once again we sincerely apologise that your package did not arrive on time. As mentioned in our private conversation, we received your order on Sunday 4th December and shipped on Monday 5th December. However, we believe that due to Royal Mail ongoing strikes, your package was either lost or misplaced by Royal Mail.
We have since issued you a full refund and as a way of us apologising, we have sent out a new package with your original order at our cost. We have checked the tracking details for this package and saw that it was left with your neighbour as you were not in. We trust that you have now received this package? Please let us know.
Once again we appreciate your business and do sincerely apologise for the inconvenience and frustration this situation has caused and hope that we can still do business with you in the future.
Kindest regards
Gyorgy N Smaller
Managing Director
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