ZERO stars - Ordered exercise mat 3 weeks ago - no confirming email - no response from customer services - they've taken my money but I have no product and can't get hold of anyone after three weeks -... See more
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Londonrd should not be allowed to trade I did not know about trust pilot therefore was unaware about dealing with them. I ordered two shirts.Two week later I received two shirts, very thin, cheap mate... See more
Had to give 1 star but in truth they are 0 stars. They advertise free shipping and it's only after payment has been made they deduct £4.99 for shipping protection which I never asked for. Seems like a... See more
Even though in the website says that the jacket I bought was Premium PU faux leather with polyester lining, when it arrived, the label said 100% polyester. Very expensive site for such quality. Also,... See more
You should know
1.7
Bad
84 reviews
Replied to 7% of negative reviews
Typically replies within 1 week
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Everything arrived on time.
February 26, 2026
Unprompted review
Sham company do not use zero…
Sham company do not use zero communication nothing will turn up and no way of contacting them!!! Be aware!!!!
March 15, 2026
Unprompted review
Still waiting for item
Still waiting for item - false tracking information but now realise item is coming from China so expect it to be nothing like photo and if it eventually arrives will probably end up in the bin
Do not use this site !
March 27, 2026
Unprompted review
I like the Anti-Theft Leather Backpack
I like the Anti-Theft Leather Backpack. The zippers were slightly stiff the first few times I used them, but they glide smoothly now.
February 20, 2026
Unprompted review
Not UK site
Like other customers, I wish I had read the reviews.
The site appears to be in uk and yet I had no idea this was an international order.
Like other reviews, the tracking does not work and it seems the item will not arrive for when it was needed.
I am now very concerned about the return/ refund process
I have been informed the item has just been dispatched and yet it was ordered a week ago and I have had previous update indicating the item was in transit with a tracking number that didn’t work
March 26, 2026
Unprompted review
Ordered, but Jacket coming from China!
Before I ordered a lightweight outdoor jacket, I wrote to 'Londonrd' asking about cleaning instructions. Both e-mails went unanswered. Nevertheless, I liked the style of the jacket and, having checked the retailer's rating on TrustPilot (3.8%), I duly ordered.
To my surprise, the tracking indicated that the jacket is being shipped from China!! Had I known that this was the case, I probably would have shopped elsewhere. In the past, I have often found that sizing for clothing made in China is smaller than Western sizes.
I am now waiting, with a degree of trepidation, for my jacket to arrive from China. I will post a follow-up review once the jacket has arrived.
March 25, 2026
Unprompted review
BEWARE: Absolute Scam Site - Fake Waldorf Dolls
Total scam. Advertised a beautiful handmade Waldorf doll but sent a low-quality plastic imitation. This site is deceptive and uses misleading imagery. Avoid at all costs!
March 23, 2026
Unprompted review
Reply from Londonrd
Hello, thank you for your feedback. We are very sorry to hear that the doll you received did not meet your expectations. At Londonrd, we aim to provide high-quality products that match our descriptions perfectly, and it sounds like something went wrong here.
We would like to resolve this for you immediately. Please contact us at info@londonrd.com with your order number so we can look into this and offer you a full refund or a suitable solution. Our apologies for the disappointment.
Wish id read these first
Wish id read these first. Swimsuit... certainly NOT worth the £34 & site made out it was a UK situated.
No correspondence as yet regarding return
March 18, 2026
Unprompted review
Reply from Londonrd
Hello, thank you for your feedback. We are very sorry for the delay in correspondence regarding your return. This is not the standard we aim for at Londonrd, and we sincerely apologize for the frustration.
We want to settle this for you today. Please contact us at info@londonrd.com with your order number. We will prioritize your request and provide you with the return instructions immediately. Our apologies for the misunderstanding regarding our location; we are working to make this clearer on our site.
Absolutely diabolical
Absolutely diabolical. If I could give these zero stars or a negative number of stars, I would. Product nothing like the pictures, terrible cheap quality and no communication when trying to arrange a return. Looking at other reviews it would be a pointless exercise. 50 quid for a duster.
March 20, 2026
Unprompted review
Reply from Londonrd
Hello, thank you for your feedback. We are sincerely sorry to hear that you are unhappy with the quality of your product and that you feel our communication has been lacking. This is certainly not the standard we aim for at Londonrd.
We want to resolve this for you immediately. Please reach out to us at info@londonrd.com with your order number, and we will prioritize your return and refund process today. We value your business and hope to make this right.
Jacket came but is nothing like how the…
Jacket came but is nothing like how the images shown as the material is extremely cheap and they were originally charging 100 for the jacket another issue that I requested a return and they still haven't responded
March 19, 2026
Unprompted review
Reply from Londonrd
Hello, thank you for your feedback. We are very sorry to hear that the jacket did not meet your expectations and that you haven't received a response regarding your return yet. This is certainly not the level of service we aim for at Londonrd.
We would like to resolve this immediately. Please contact us at info@londonrd.com with your order number, and we will make sure your return is processed right away. Our apologies for the delay and the inconvenience.
No notification on delivery
I have Orderd a leather jacket and I have not yet recieved a delivery notification yet and also when I try to track with the number it is not valid do you think I have been frauded
March 14, 2026
Unprompted review
Reply from Londonrd
Hello, thank you for reaching out. We can assure you that you have not been defrauded. We take all orders at Londonrd very seriously. Sometimes tracking numbers take 24-48 hours to update in the carrier's system, or there might be a typo in the notification email.
Please contact us immediately at info@londonrd.com with your order number. We will track your leather jacket for you manually and provide you with the correct status right away. Our apologies for the confusion!
Found my new favorite jeweler
I am so glad I stumbled across this site. The selection is fantastic and the prices are very competitive for the quality you get. I've already started a wish list for my Christmas hints! if you want classic, well made jewelry that feels timeless, you really can't go wrong here.
January 10, 2026
Unprompted review
Reply from Londonrd
Thank you for your wonderful review. We are delighted to hear that you have discovered our collection and appreciate the quality and value we strive to provide.
It is great to know that you have already started a wishlist for the holiday season. We take pride in offering timeless, well-crafted jewelry and look forward to helping you with your future orders.
Warm regards,
Team Londonrd
Excellent gift for my daughter
I bought a pair of birthstone studs for my daughter's graduation and she absolutely loves them. They are the perfect size, not too flashy but they definitely stand out. The fact that it's family run business really shows in the personal touch they put into their service.
January 2, 2026
Unprompted review
Reply from Londonrd
Here is a concise response in English for Londonrd, without emojis:
Response from Londonrd:
Thank you for your kind review. We are honored to have played a small part in your daughter's graduation and are delighted to hear that she loves her birthstone earrings.
As a family business, we take great pride in providing personal attention to our customers, so it is wonderful to know that this reflected in your experience. We appreciate your support.
Warm regards,
Team Londonrd
Smooth exchange process
I originally ordered a ring that was half a size too small(my own fruit), and the exchange process was completely painless. They were so helpful and sent out the replacement as soon as received my return. The new one fits like a glove and I could't be happier with the sparkle. Great comapny to deal with.
January 9, 2026
Unprompted review
Reply from Londonrd
Here is a concise response in English for Londonrd, without emojis:
Response from Londonrd:
Thank you for your review. We are pleased that the exchange process was smooth and that your replacement ring fits perfectly.
It is important to us that our customers find the right fit, so we are glad our team could assist you quickly. We appreciate your kind words regarding our service and are happy to hear you are enjoying the brilliance of your new ring.
Warm regards,
Team Londonrd
Exceptional British craftsmanship
It is so refreshing to find a brand that still focus on quality materials without chargind a ridiculous "Designer" makeup. I bought a stacker ring and the finish is flawless. you can tell it's been made by someone who knows their crafts. I have already had three people aks me where I got it.
January 24, 2026
Unprompted review
Reply from Londonrd
Thank you for your wonderful review. We are proud to focus on quality materials and skilled craftsmanship, so it is very rewarding to hear that the finish of your stacking ring met your expectations.
It is a great compliment that your ring has already been noticed by others. We appreciate your support and your recognition of the work that goes into our collection.
Warm regards,
Team Londonrd
Great quality and prices!
I am really pleased with the sports bra I ordered it's great quality and affordable which is a plus! And it arrived on time more reason to order more items from this site.
February 6, 2026
Unprompted review
Reply from Londonrd
Thank you for your feedback. We are pleased to hear that you are satisfied with the quality and affordability of your sports bra.
It is great to know that the delivery was on time and that your experience has encouraged you to shop with us again. We look forward to your next order.
Warm regards,
Team Londonrd
Beautifully packaged and fast delivery
I ordered a gold pendant as a last-minute birthday treat for myself and was shocked at how quickly it arrived. It came in a lovely box that made the whole unboxing feel like a luxury experience. The necklace is dainty but feels like it will last a lifetime. It's become my new daily go-to piece
January 3, 2026
Unprompted review
Reply from Londonrd
Thank you for your review. We are pleased that your gold pendant arrived quickly and that the unboxing experience felt special for your birthday.
It is wonderful to hear that the necklace has already become a favorite and that you are satisfied with the quality and durability. We appreciate your support and hope you enjoy wearing it for many years to come.
Warm regards,
Team Londonrd
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