London Sake Reviews 388

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the wide selection available. Many people highlight the exceptional service, noting the helpfulness and responsiveness of the staff. The ordering process is frequently described as easy and efficient, contributing to a positive overall experience. However, some customers also noted issues with delivery, including delays, lack of communication, and in a few instances, damaged items upon arrival. A small number of people also experienced problems with incorrect delivery addresses or missing items, and some expressed dissatisfaction with the lack of tracking updates.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the quality and variety of... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the super quick delivery,... See more

Service

Users describe positive interactions with service. Customers consistently praise the reliable and excellent... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy ordering... See more

Quality

Consumers find quality to be positive. Many reviewers praise the quality sake and shochu, highlighting the... See more

Based on these reviews

Rated 5 out of 5 stars

Ordering from the website was easy and delivery prompt. Amabuki Banana Yeast Nama Junmai Daiginjo was very enjoyable, slightly sweet but not too much, with notes of banana and walnuts.

Company replied

Rated 5 out of 5 stars

Always good service from London Sake - swiftly dispatched, very securely packaged, and with appreciated inserts. Plus of course - you can always rely on the balance, refinement and overall qualit... See more

Rated 5 out of 5 stars

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and the... See more

Company replied

Rated 5 out of 5 stars

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as... See more


Company details

  1. Wine Store
  2. Alcohol Store

Written by the company

Sake from the finest Japanese breweries delivered direct to your door. With our subscriptions we make sake simple. Buy online from our award-winning sake shop, gift a sake tasting set, explore new sake with our Sommelier Tasting Series, or sign-up to a subscription for a hand-picked bottle (or three) and gift each month. Great deals on top brands including Dassai 23, Nanbu Bijin and Mio sparkling sake. Not sure where to start? Try our Ultimate Sake Starter Set for Beginners!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

388 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Sumo subscription

We've really enjoyed all the Sake that we have received under our Sumo subscription, it has been so nice to try Sake from many different areas, all with slightly different flavours. Where we live we have very limited choice and it is hard to source any Sake so the monthly subscription has been great for us. We are now well in to our second year of subscription and we are still getting new ones to try.

February 2, 2023
London Sake logo

Reply from London Sake

Thank you so so much for the kind words, this made our day! Kanpai ! x

Rated 5 out of 5 stars

Andy was super helpful with my order…

Andy was super helpful with my order and I got my order the day after I ordered. Couldn’t ask for a better place to purchase my sake

January 27, 2023
London Sake logo

Reply from London Sake

Thank you for the kind words, hope to see you back again soon. KANPAI !!

Rated 5 out of 5 stars

Very professional and decent packaging

Ordered a plum umeshu arrived in a timely manner. Well secured in the box and arrived with a little envelope explaining how to store, serve and best pairings. Overall I'm pretty happy with London sake and will most likely return again in the future.

December 21, 2022
Rated 5 out of 5 stars

The proof of the Sake is in the…

The proof of the Sake is in the drinking! However the lead in looks top draw - ordering, fulfilment and arrival of a wonderful looking and well made package raises the expectation levels. Hoping my son will love it!

December 8, 2022
Rated 5 out of 5 stars

Happy customer

Order arrived well packaged and in good condition within the advised delivery timeframe. Online ordering was straightforward and customer service responded to my query on tasting notes promptly. Am yet to gift to the recipient and receive feedback on quality, but so far so good. Thank you London Sake team :)

December 9, 2022
Rated 3 out of 5 stars

Did not receive on time

The product was well packaged and great selection thank you! A couple of stars taken off for the shipping issue. The delivery driver left the parcel with a neighbour who then was out for days and we didn’t get the delivery on time ahead of the weekend when it was needed.

December 2, 2022

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