London Sake Reviews 388

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the wide selection available. Many people highlight the exceptional service, noting the helpfulness and responsiveness of the staff. The ordering process is frequently described as easy and efficient, contributing to a positive overall experience. However, some customers also noted issues with delivery, including delays, lack of communication, and in a few instances, damaged items upon arrival. A small number of people also experienced problems with incorrect delivery addresses or missing items, and some expressed dissatisfaction with the lack of tracking updates.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the quality and variety of... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the super quick delivery,... See more

Service

Users describe positive interactions with service. Customers consistently praise the reliable and excellent... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy ordering... See more

Quality

Consumers find quality to be positive. Many reviewers praise the quality sake and shochu, highlighting the... See more

Based on these reviews

Rated 5 out of 5 stars

Ordering from the website was easy and delivery prompt. Amabuki Banana Yeast Nama Junmai Daiginjo was very enjoyable, slightly sweet but not too much, with notes of banana and walnuts.

Company replied

Rated 5 out of 5 stars

Always good service from London Sake - swiftly dispatched, very securely packaged, and with appreciated inserts. Plus of course - you can always rely on the balance, refinement and overall qualit... See more

Rated 5 out of 5 stars

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and the... See more

Company replied

Rated 5 out of 5 stars

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as... See more


Company details

  1. Wine Store
  2. Alcohol Store

Written by the company

Sake from the finest Japanese breweries delivered direct to your door. With our subscriptions we make sake simple. Buy online from our award-winning sake shop, gift a sake tasting set, explore new sake with our Sommelier Tasting Series, or sign-up to a subscription for a hand-picked bottle (or three) and gift each month. Great deals on top brands including Dassai 23, Nanbu Bijin and Mio sparkling sake. Not sure where to start? Try our Ultimate Sake Starter Set for Beginners!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

388 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Prices were good

Prices were good. Bottles were very well packaged and received in good time.

May 11, 2023
London Sake logo

Reply from London Sake

thanks for the kind words, kanpai!!

Rated 5 out of 5 stars

Great service

Great service, delicious sake! Highly recommended.

April 13, 2023
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Reply from London Sake

Thanks you so much, Kanpai!!

Rated 5 out of 5 stars

Andy at London Sake has great range of…

Andy at London Sake has great range of premium sake and lends his knowledge and experience to assist you in your selection. The website is easy to use and informative giving you good food pairing suggestions. Shipping was fast and the products securely wrapped.
Kanpai!

April 11, 2023
London Sake logo

Reply from London Sake

Thanks Andre! Kanpa!!!

Rated 1 out of 5 stars

The delivery took way too long

The delivery took way too long. In a world that delivers nearly everything the next day, waiting for more than a few days is poor service.

April 4, 2023
London Sake logo

Reply from London Sake

Our apologies for the delay to your delivery. Please get in touch with our team for a discount on your next order. Kanpai!

Rated 5 out of 5 stars

Excellent communications.

Excellent and personal communication regarding delivery. Bottles arrived safely and well wrapped with useful information on storage etc.

March 3, 2023
London Sake logo

Reply from London Sake

Thanks you for these kind words, Peter. Kanpai!!

Rated 5 out of 5 stars

Highly recommended

Great product line, very helpful information, good price and fast delivery. Highly recommended.

March 8, 2023
Unprompted review
London Sake logo

Reply from London Sake

Kanpai, David. KANPAI!!

Rated 5 out of 5 stars

Great Sake, Great Service

Probably the widest range of premium sake available in the UK, clearly backed by passion and expertise. Quick response received to enquiries and quick delivery. Great experience all round.

March 3, 2023
London Sake logo

Reply from London Sake

This almost brought a tear to the eye, thank you for the generous review. We hope to see you again soon. Kanpai!

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