This is new ski shop in London is really fab! The selection is large and at all price points so options for everyone. The staff are super helpful offering flexible exchanges or refunds if a Christmas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Despatch of goods was very impressive, quick. However, one top sent was the wrong colour, the other had a hole in it. No phone number to contact the shop- very unusual .... and no response to my ema... See more
After a week-long wait, they eventually responded to my emails. I'll bump up my original review by two stars since it seems they value customer opinions and reviews. However, the week-long wait for a... See more
Beware buying presents. Only 14 days to return items not the usual 28 or so. No response to my emailed return request anyway although sent within the 14 day period. No way to return through the websit... See more
Company details
- Winter sport Store
- Activewear Store
- Clothing Store
- Outdoor Clothing and Equipment Shop
- Outerwear Store
- Ski Shop
Written by the company
Ski and winter clothing store with an exclusive selection of winter sports brands. Shop the new collections from over 30 ski brands including Perfect Moment, Goldbergh, Fusalp, J Lindeberg, Rossignol, Falke, Hestra, Icebreaker, Oakley, Vuarnet amongst many more. Discover our store in London, where we will transport you to the mountains and you can discover the brands you usually only see in resorts. Our expert staff will be on hand to help with anything you need.
Contact info
55 King's Road, SW3 4ND, London, United Kingdom
- hello@londonskico.com
- londonskico.com
3.8
Great
204 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the delivery was fast and precise
the delivery was fast and precise. the communication was great!
March 5, 2024
Helpful and very curteous
February 20, 2024
Response Received: Adjusted Rating
After a week-long wait, they eventually responded to my emails. I'll bump up my original review by two stars since it seems they value customer opinions and reviews. However, the week-long wait for a reply is still not ideal. Now, let's see how the purchasing process unfolds.
February 19, 2024
Unprompted review
Great stuff and service
Good choice of stuff (a bit too expensive though!) and a very friendly and helpful sales person Mahesh in Canary Wharf store.
February 18, 2024
Great product and service
Purchased 2 items which arrived quickly and well wrapped. Absolutely loved the items - We Norwegians.
January 12, 2024
Fantastic service
January 31, 2024
Dirty white ski jacket delivered
I ordered a white ski jacket from Fusalp in December 2023. The jacket arrived quickly as promised. However when I opened the box the ski jacket was not even protected in plastic or paper. There were brown marks (on a white jacket...) on the sleeves and on the front of the jacket. I contacted the shop the same day to explain the problem but they never replied since then. I paid €800 for a white ski jacket that looks like a second-hand due to visible dirty spots AND with no after-sales service.
December 27, 2023
Unprompted review
Excellent service from ordering to…
Excellent service from ordering to delivery
Was kept informed on delivery and emailed back to confirm that it was received and i was happy with my purchase definitely will be shopping with them again excellent service
Ver happy customer
Kay 🤗🤗
January 17, 2024
Exceptional service
Exceptional service, very friendly and professional. Excellent advice about perfect moment brand, love it , just bought a whole ski set from perfect moment and love it .
January 11, 2024
Great service
The shop assistant was very helpful in finding what I was looking for, looking through newly delivered boxes of stock, all while fielding many customers and keeping cheerful throughout, making the whole process very pleasant
January 13, 2024
Reply from London Ski Co.
Hi Tim, thank you for taking the time to review us. We're really pleased you had a positive experience with us!
Great choice and fast delivery
Great choice and fast delivery. Made a great Xmas surprise
December 19, 2023
Reply from London Ski Co.
Many thanks, Chris and Happy New Year!
Prompt delivery and a high quality…
Prompt delivery and a high quality garment. My husband loved his new top, this was the perfect present.
December 20, 2023
Reply from London Ski Co.
Thanks for taking the time to review us Emily! We're pleased your husband loved his new top!
Reply from London Ski Co.
Thanks Cristian, we're really pleased you had a great experience with us.
Item shipped quickly
Item shipped quickly. Very happy with my purchase, quality item that looks great at a good price. Thanks !
December 14, 2023
Reply from London Ski Co.
Many thanks, Eric. Hope you had a great Xmas!
Excellent customer service
Excellent customer service. Delivery was rapid and the returns process was completely hassle-free.
December 11, 2023
Reply from London Ski Co.
Many thanks, Richard. Have a great Christmas
Reply from London Ski Co.
Many thanks!
Great Customer Service
They made a mistake with my original order and sent the wrong thing but the customer service to sort this out was great - easy to get in contact with and they rectified the issue very quickly.
December 3, 2023
Reply from London Ski Co.
Many thanks Michelle!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.