After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... See more
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Review summary
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Reviews shaping this summary
Can highly recommend London Stone, Alin dealt with my order for the job, very helpful and made the whole process very easy. Customers job was tricky access, the driver was great and made our lives a... See more
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Good communication as usual about Delivery times and updates.Great product in the chelmer valley clay pavers. We asked for the smaller delivery lorry due to country lanes which turned up with an... See more
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Excellent service as always with prompt delivery. I have been using London stone for many years now, from their website being a fantastic shop window for my clients to browse with an excellent ra... See more
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Company details
- Paving Materials Supplier
- Landscaping Supply Store
- Natural Stone Supplier
- Patio Enclosure Supplier
- Stone Supplier
Written by the company
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Written by the company
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Contact info
Sutton Lane, SL3 8AH, Slough, United Kingdom
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Broken slab on delivery / bad subsequent service
Delivery of paving stones turned up broken. Couldn't deliver a replacement until after my landscaper was turning up to lay them - so I will face additional financial cost as a result, which is something they won't help with.
Further, I ordered these sandstones given the variation in colour of each displayed in the kent showroom and in the basis of a discussion with the salesperson. When they arrived, they were all a very similar colour (ironically except for one slab, which of course was the one that had broken). I said because of the broken slab, and the lack of colour in the slabs I'd prefer to just get a full refund and order something else, but they said that would cost me £35. I had already paid a £45 delivery fee for the slabs (only 7 of them) which is crazy when you think one then turned up broken, yet they are offering me no solution that doesnt put me in a financially worse position. Further, if you ever want to call them it typically takes at least 15-20 mins to get through as they take ages to pick up the phone every time i tried (this happened at least 3 times so a total hour or more time lost waiting). Went with them for a premium product and service and came away dissatisfied with both the product quality and very unhappy with the level of effort in trying to put things right for something THEY did wrong (why should I bear the additional costs as a result of their error?!).
Seen a number of reviews praising the service but I think the real approach to customer service is seen in how a company reacts when things go wrong rather than right - true colours shown.
July 3, 2026
Unprompted review
Delivery booked in 4pm as I write this…
Delivery booked in 4pm as I write this review on hold to them, sent WhatsApp messages no one answers the phones or message, tracking details are not live, I’ve spent so much money with this company over the years, but I think it’s time for a change not longer reliable, and no communications in place!
July 3, 2026
Unprompted review
Great products and staff
The products are excellent, and the team consists of outstanding individuals. I want to express particular appreciation to Petrea Baltaru and Corneliu Gancerenco for their patience and professional guidance. Thank you.
June 15, 2026
Reply from London Stone
Hi,
Thank you for your wonderful review.
We're delighted that you're pleased with both our products and the service you received. We'll be sure to pass your kind words on to Petrea Baltaru and Corneliu Gancerenco, who will greatly appreciate your recognition.
Thank you for your support, and we look forward to working with you again.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Ordered Sunday night
Ordered Sunday night, delivery on site 1st thing Tuesday, can’t get better than that! Always good product and great customer service
June 10, 2026
Reply from London Stone
Hi,
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that your order arrived promptly and that our delivery service met your expectations. Providing reliable products with fast turnaround times and excellent customer service is exactly what we strive for, so it's wonderful to know we delivered on all fronts.
We truly appreciate your continued support and look forward to helping you with your next project.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Highly recommend
Highly recommend, these guys are very professional. The whole process went through perfectly.
Castle Rock Landscapes
June 11, 2026
Reply from London Stone
Hi Glenn,
Thank you for your fantastic review and recommendation.
We're delighted to hear that you found our team professional and that everything went smoothly from start to finish. Providing a seamless experience for our customers is something we strive for, so it's wonderful to know we delivered.
We truly appreciate your support and look forward to working with you again on future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very helpful and knowledgeable
Very helpful and knowledgeable. The delivery was good and the material very good as well.
June 10, 2026
Reply from London Stone
Hi Shaun,
Thank you for your wonderful review.
We're delighted to hear that you found our team helpful and knowledgeable, and that you were pleased with both the quality of the materials and the delivery service. Providing expert advice alongside high-quality products and reliable service is what we strive for, so your feedback means a great deal to us.
We truly appreciate your recommendation and look forward to working with you again on future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great service
Fantastic service all round, porcelain delivered in great condition and exactly when they said. Would definitely use again
June 4, 2026
Reply from London Stone
Hi Dale,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you were pleased with our service and that your porcelain arrived in perfect condition and exactly as promised. Providing a reliable delivery experience and excellent customer service is something we take great pride in, so it's fantastic to know we met your expectations.
We truly appreciate your recommendation and look forward to assisting you again with any future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Reply from London Stone
Hi Gordon,
Thank you for your excellent review and recommendation.
We're delighted to hear that you were pleased with both the product and the level of customer service you received. Providing high-quality materials alongside exceptional service is always our goal, so it's wonderful to know we delivered on both.
We truly appreciate your support and look forward to assisting you again on future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Londonstone is just so easy to deal…
Londonstone is just so easy to deal with from start to finish from ordering your samples to going on the website and getting your order tailored to your needs delivered to your job it's hassle free.
June 1, 2026
Reply from London Stone
Hi Mr Dempster,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you found the entire process straightforward and hassle-free, from ordering samples and using our website through to receiving your tailored order on site. Making every stage of the customer journey as smooth and convenient as possible is something we work hard to achieve, so it's wonderful to know that this was your experience.
We truly appreciate your kind words and look forward to supporting you with future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone made the whole process of…
London Stone made the whole process of organising the stone ordered easy, quick and ultimately enjoyable! Highly recommend London Stone and leaning on their expertise to help.
May 29, 2026
Reply from London Stone
Hi Chris,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you found the process of organising your stone order easy, quick, and enjoyable, and that our team’s expertise was helpful throughout.
Your recommendation means a great deal to us, and we truly appreciate your support. If you need anything further in the future, please don’t hesitate to get in touch.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Reply from London Stone
Hi Paul
Thank you for your feedback and 5-star review.
Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Good experience
I purchased items form their website. I went to collect in person at their depot. No fault at all. Personnel very polite and knowledgeable.
October 14, 2025
Reply from London Stone
Hi Silvia,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that your online purchase and depot collection experience went smoothly. It’s especially pleasing to know that our team’s politeness and product knowledge made a positive impression.
We truly appreciate your feedback and look forward to assisting you again with any future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Reply from London Stone
Hi,
Thank you for your fantastic review. We’re delighted to hear that you were pleased with both the quality of our paving and the level of service you received. Providing prompt responses and high-quality products is something we take great pride in, so it’s wonderful to know we met your expectations.
We truly appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great delivery
Turned up on time. Driver very helpful to off load paving and place in ideal situation. A cheerful approach always helps the day go smoothly
May 22, 2026
Reply from London Stone
Hi Dave,
Thank you for your excellent review. We’re delighted to hear that your delivery arrived on time and that our driver was able to assist with unloading and positioning the paving in the ideal location. We take great pride in providing a reliable and helpful service, so it’s wonderful to know that our driver’s cheerful and professional approach made a positive difference to your experience.
We appreciate your feedback and look forward to serving you again in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great customer service and attention to…
Great customer service and attention to detail
Lovely quality product
May 23, 2026
Reply from London Stone
Hi Josephine
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us and also the product you have purchased, we do pride ourselves with our high level of customer service.
Thank you again for choosing us, our products and taking the time to leave us such a lovely review.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Broken promises
Ordered bull nose tiles. Measurements/ order took 8 weeks with no urgency from London Stone. I had to push to move things along. Quoted 6-7 weeks lead time. Had to chase sales person for update- no reply to emails and phone calls. Chased his manager - no reply. Got hold of MD via net. Contacted him, straight away reply from sales person. 6-7 weeks become 9. Product good but customer service - rubbish. I ordered for company where keeping dates critical. Will not use them again.
May 21, 2026
Reply from London Stone
Hi Zamir
Thank you for taking the time to leave your feedback.
We are pleased to hear that you were happy with the quality of the finished bullnose steps. However, we are genuinely sorry that the service you received throughout the project did not meet your expectations.
This was a bespoke order that involved multiple site visits, templating, design discussions and revisions before manufacture could begin. Whilst this inevitably made the process more involved than a standard order, we fully accept that this does not excuse the frustration caused by delays and the level of communication you experienced.
Having reviewed the project internally, we recognise that there were occasions where we could have communicated more proactively and responded more quickly to your requests for updates. We also acknowledge that the final delivery timeframe exceeded the lead time originally discussed, which understandably impacted your confidence in us and your project planning.
We appreciate that reliable communication and meeting agreed timescales are critical, particularly for customers managing construction projects, and we regret that we fell short on this occasion.
Your feedback has been reviewed by the management team and has highlighted areas where we can improve both our internal processes and customer communication for bespoke orders moving forward.
Whilst we are disappointed that this experience has left you feeling unable to work with us again, we appreciate your honest feedback and thank you for recognising the quality of the finished product.
Kind regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Extremly helpful
May 22, 2026
Reply from London Stone
Hi Stacy
Thank you for your feedback and 5-star review.
Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great Service!
May 18, 2026
Reply from London Stone
Hi Robert
Thank you for your feedback and 5-star review.
Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
I would think twice before purchasing…
I would think twice before purchasing paving slabs from this company. They make unreasonable barriers to return surplus stock with high charges and refuse to take away any empty pallets. These pallets are difficult to dispose of as they are re-enforced. Make sure you factor these issues into selecting a provider.
May 20, 2026
Unprompted review
Reply from London Stone
Good afternoon Dhan,
Thank you taking the time to leave us your review and for the order you placed with us.
Our returns policy has been the same for numerous years now and is stated in full on our website under the Returns and Refunds FAQ’s – Customers can return surplus goods within 30 days from delivery and as long as they are returned in the same manner they were delivered, be that in the original cardboard wrapping for porcelain paving, the equal mix of 4 sizes for our project pack goods and also in re-sellable condition without any damage, stains or cuts as we would then look to sell those returned goods again.
The charges for restocking have always been the case for any orders placed under a Trade account as it requires time for the goods to be checked over once they have been returned to make sure these can be sold again and the time this takes to be done is a cost to our business. The collection charge is there as it is a cost for us to run our fleet of lorries and this cost is treated like our delivery charge as it is to cover the running costs as I have mentioned.
In relation to the collection of empty pallets, this has always been the responsibility of the customer to dispose of, We are not a registered waste carrier. We are continually looking at ways to improve our carbon footprint, it would go against this if we were to go around and collect all the empty pallets from previous orders again due to the running of our fleet of vehicles, this would have a detrimental effect.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The service and quality of product from…
The service and quality of product from London Stone has been exceptional. A fantastic company to deal with from start to finish. Even the after sales had been amazing.
May 18, 2026
Reply from London Stone
Hi Carlene
Thank you for your feedback and 5-star review and such a nice thing to read at the start of the day.
We’re delighted to hear how happy you are with the service you have received from us, we do pride ourselves with our high level of customer service.
Thank you again for choosing us, our products and taking the time to leave us such a lovely review.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
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