After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can highly recommend London Stone, Alin dealt with my order for the job, very helpful and made the whole process very easy. Customers job was tricky access, the driver was great and made our lives a... See more
Company replied
Good communication as usual about Delivery times and updates.Great product in the chelmer valley clay pavers. We asked for the smaller delivery lorry due to country lanes which turned up with an... See more
Company replied
Excellent service as always with prompt delivery. I have been using London stone for many years now, from their website being a fantastic shop window for my clients to browse with an excellent ra... See more
Company replied
Company details
- Paving Materials Supplier
- Landscaping Supply Store
- Natural Stone Supplier
- Patio Enclosure Supplier
- Stone Supplier
Written by the company
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Written by the company
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Contact info
Sutton Lane, SL3 8AH, Slough, United Kingdom
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always impressed with London stone
Always impressed with London stone. Use them a few times. Quality is un-matched .
March 5, 2026
Reply from London Stone
Hi James
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers that have placed either one or or numerous orders with us, it is always deeply appreciated how much our customer value our goods and the services we provide.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Brilliant service from Dan Pan and outstanding materials
We’ve been using London Stone for our projects at Flourish Landscaping, and honestly, the service has been excellent all round.
Dan Pan has been brilliant to deal with, really helpful, knowledgeable, and makes the whole process smooth from start to finish. The materials are top quality, consistently perfect for what we need, and the delivery service is spot on every time.
Reliable suppliers make such a difference on site, and London Stone never lets us down. Highly recommended from all of us at Flourish Landscaping.
January 7, 2026
Reply from London Stone
Hi Craig
Thank you for your feedback and 5-star review.
What a lovely way to start the week.
It is always great to hear and very much appreciated when we receive outstanding feedback such as this for members of our sales team. Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be.
I will pass on your thanks and kind words to Dan.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Reply from London Stone
Good Afternoon Jonathan,
Thank you for your review and your time on Thursday on the phone discussing this too.
The team that look after our Trade Counter have been through some recent changes from being looked after by the sales department to now being under the control of our Operations team.
Please accept my apologies again for the complicated and disruptive experience you had at the trade counter. As per our call we do have training scheduled with the team for more of the sales enquiries they will be dealing with and the questions that come with those such as the confusion between splitting of project packs and pallets.
Your concern of the banner on our main gates advertising free nationwide delivery will be looked into and addressed as the banner does need to state that our terms and conditions do apply to those with that being the delivery being free over a certain amount on the order value.
The offer is always there if you wish to visit me at our Middlesex Showroom to discuss any upcoming projects or if you wished to place the order with me over the phone or in person prior to you collecting from Langley depot too if you wish to make the process smoother.
Once again please accept our sincerest apologies for the experience you had, we will use this as chance to learn and grow to better our service.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Reply from London Stone
Hi Lazlo
Thank you for your feedback and 5-star review.
We’re delighted to hear that you found the customer service you have received was excellent - we always strive to give the best possible service to our customers, be that over the phone or in person at our showrooms.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very good service ,friendly and professional people
Very good service
Definitely I use London Stone again
March 3, 2026
Reply from London Stone
Hi Illir
Thank you for your feedback and 5-star review.
We’re delighted to hear about how good you found our service and it is very nice to hear that you would use us again, Please don't hesitate to contact us when you need help with your next project.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
All delivered as promised and then…
All delivered as promised and then again when we needed more units.
February 26, 2026
Reply from London Stone
Hi Lesley
Thank you for your feedback and 5-star review.
We’re delighted to hear that the delivery went ahead and arrived without any issues, we are always happy to help and do our upmost for our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
It was an amazing experience
It was an amazing experience. I wouldn’t change anything about it. London stone paid attention to my every need and was extremely skilled in delivering satisfaction.
February 24, 2026
Reply from London Stone
Hi Mark
Thank you for your feedback and 5-star review.
We’re delighted to hear about how amazing you found the service you have received from us from start to finish and the delivery went smoothly.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Brilliant
Brilliant, extremely informative and responsive, did everything they said they were going to do.
February 27, 2026
Reply from London Stone
Hi Paul
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Good service
Arrived on time. Helpful driver, helpful service when I was checking I was reordering the correct paving stones. This was a further number of tiles that I needed after a couple of years and they were still manufacturing them.
February 24, 2026
Reply from London Stone
Hi Mary
Thank you for your feedback and 5-star review.
We do always appreciate hearing back from our customers.
We always aim to keep records of customers orders from the past in the off chance that they may need the same items again at a later date, hopefully at that point we still stock that product or can advise on an alternative.
We are happy to hear that the delivery was great and that value the service you have had been provided.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great service
February 17, 2026
Reply from London Stone
Hi Joanna
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone are always great to deal…
London Stone are always great to deal with . Good website with live stock levels. Prompt delivery with very friendly, helpful and experienced drivers which makes unloading into favourable locations unproblematic. Thank you for continued good service :)
February 19, 2026
Reply from London Stone
Good morning Gerald,
Thank you for your feedback and 5-star review.
We’re really pleased to hear how much you like our products and our customer service.
It is always nice to hear from our customers about our website as we believe this to be a valuable tool from being able to check stock levels, seeing available delivery dates and to an array of images to show clients of the endless possibilities for designs and looks for their gardens.
Thank you very much again for choosing London Stone and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Delivery was 5 days overdue which…
Delivery was 5 days overdue which caused labour overrun problems, lack of service from the pallet company affected costs.
March 2, 2026
Reply from London Stone
Good morning Phillip,
Thank you for taking the time to leave us your review and for the orders you have placed with us.
Please accept my sincerest apologies that the delays and issues you have had caused by the 3rd party hauler.
I have discussed the matter with the Business Development Manager that looks after you account and they have informed me that a gesture has been made of compensation and they are just awaiting a reply from you on this.
We take issues like these very seriously, even though the delivery is not being made by us, the 3rd party hauler are still acting on our behalf delivering our goods to our customers, this will be addressed directly with them to ensure their service is improved.
Once again please do accept my sincere apologies for the issues and delays this has caused to you.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Knowledgeable friendly staff
Knowledgeable friendly staff, great products provided on time, good value for money.
February 20, 2026
Reply from London Stone
Good morning Richard,
Thank you for your feedback and 5-star review.
As a company, we pride ourselves on the information we give to our customers to help them make the a fully informed choice on the materials they are planning on using. We always love hearing back from our customers about how friendly and welcoming our staff are as we always want to put the customers at ease and making sure they are choosing the right products for them.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very good service
Very good service - from initial pricing to delivery all was carried out to a high standard
February 20, 2026
Reply from London Stone
Hi Neily
Thank you for your feedback and 5-star review.
We’re very happy to hear how much you appreciate the customer service you have received throughout the ordering from start to finish. We strive to deliver this high standard to all our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
We CRE8TIVE OUTDOORS have ordered…
We CRE8TIVE OUTDOORS have ordered various Slabs over the months / years and we are delighted with
1. The ordering process
2. The communication
3. Delivery
4. Overall customer service
100%
February 17, 2026
Reply from London Stone
Hi Neily
Thank you for your feedback and 5-star review.
We’re very happy to hear how delighted you are with service you have received from us across the whole process with the orders you have had from us. We look forward to working together with you more on your future projects and we appreciate your ongoing support.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
straight forward easy to deal with get…
straight forward easy to deal with get the job done
February 11, 2026
Reply from London Stone
Dear Anthony,
Thank you for the review.
We’re glad to hear that you found dealing with us straight forward through your ordering process. Please let us know how we can make your next experience a 5-star one – we’d love to assist you again in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Reply from London Stone
Hi Graeme
Thank you for your feedback and 5-star review.
we do always appreciate hearing back from our customers and how happy they are with the products they have chosen, thank you again for taking the time to pass on your feedback. We are happy to hear that the delivery was great and that value the service you have had been provided.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Reply from London Stone
Hi Les
Thank you for your feedback and 5-star review.
We’re delighted to hear that you’re happy with the products supplied and you value the quality of the products we provide. We have spoken many times over the years and we always value the orders you place with us with our ongoing partnership.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent customer service.
Jason has been exceptionally patient whilst we struggled to decide on paving slabs. Moving samples outside to see in the sunlight and accessing pictures online of the stones in situ. Never pushy just extremely helpful.
February 17, 2026
Reply from London Stone
Hi Jenny
Thank you for your feedback and 5-star review.
It is always great to hear and very much appreciated when we receive outstanding feedback such as this for members of our sales team. Our aim is to be as helpful to our customers as possible to help them feel confident and happy with their choices for achieving the best look possible for their project.
I will pass on your thanks and kind words to Jason.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent service as usual
Excellent service as usual, good communication and trouble free delivery
February 11, 2026
Reply from London Stone
Hi Susan
Thank you for your feedback and 5-star review.
We’re delighted to hear communication was good and that you’re very happy with the service you have received and also that the delivery of your order was trouble free too.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.