After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... See more
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Review summary
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Can highly recommend London Stone, Alin dealt with my order for the job, very helpful and made the whole process very easy. Customers job was tricky access, the driver was great and made our lives a... See more
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Good communication as usual about Delivery times and updates.Great product in the chelmer valley clay pavers. We asked for the smaller delivery lorry due to country lanes which turned up with an... See more
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Excellent service as always with prompt delivery. I have been using London stone for many years now, from their website being a fantastic shop window for my clients to browse with an excellent ra... See more
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Company details
- Paving Materials Supplier
- Landscaping Supply Store
- Natural Stone Supplier
- Patio Enclosure Supplier
- Stone Supplier
Written by the company
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Written by the company
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Contact info
Sutton Lane, SL3 8AH, Slough, United Kingdom
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Reply from London Stone
Hi Tim
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers and how they value the services we provide, it is always deeply appreciated hearing back from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Good product.
April 9, 2026
Reply from London Stone
Hi Stephen
Thank you for your feedback and 5-star review.
It is always nice to hear back from our customers and that they are happy with their chosen products.
Thank you again for choosing to use us.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Unfortunately this project didn’t run…
Unfortunately this project didn’t run like it should. This is very unusual for London stone but on this occasion some of the products weren’t correct and some were missing. These things happen but the time it took to fulfil the order affected our clients experience and us completing the project on time.
March 30, 2026
Reply from London Stone
Good afternoon Stuart,
Thank you for taking the time to leave us your review and also thank you again for your order.
I have taken onboard the points you have raised in the review and investigated into this to see what had happened. I can see that once the issue was brought to our attention our colleague Joe took on fixing this for you and made sure to get the correct goods out to you as soon as he possibly could to limit the delay onsite.
Please accept my apologies for the delay this caused you onsite and I imagine due to how close this was to the bank holiday there was added pressure.
As you stated unfortunately errors can happen from time to time but we do pride ourselves on our customer service to put those errors right and fix the issue.
The issue will be addressed internally with the department head for further assessment and checks to be done on the orders being picked by our Operations team moving forward.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Joe in your Kent showroom gave…
Joe in your Kent showroom gave excellent customer service today, giving us advice for our patio clay pavers. Thank you Joe.
April 15, 2026
Unprompted review
Reply from London Stone
Hi Lynda
Thank you for your feedback and 5-star review.
It is our aim to always give the best possible advice and help to any customers when they have taken the time to visit any of our showrooms and we are very glad to hear of the service you were given by Joe.
I will pass on your thanks to Joe.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Quality product at competitive price
Very quick delivery, helpful staff, good price , very good quality product. Highly recommend London stone .quality
March 26, 2026
Reply from London Stone
Hi Mark
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers and how they value the services we provide, it is always deeply appreciated hearing back from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Kris and Jack at the North London…
Kris and Jack at the North London showroom delivered once again.
Thanks guys for all your professional help. Spot on..
Nash
March 31, 2026
Reply from London Stone
Hi Nash
Thank you for your feedback and 5-star review.
It is always great to hear and very much appreciated when we receive outstanding feedback such as this for members of our sales team.
I will pass on your thanks to Krish and Jack.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Not great
Not great
Again contracted out delivery by pallet line no communication of expected time
Not good enough. pallatline are terrible please sort londonstone your company deserves better than them to deliver your top quality products
March 31, 2026
Reply from London Stone
Hi Simon
Thank you for your feedback and for taking the time to leave us the review.
I will be addressing the issues you have experienced through PalletLine with our Transport department and we will look into this further with PalletLine on where that can improve.
We always appreciate any feedback that we can use to help improve on our services and the services of the other companies that deliver for us.
Thank you again for choosing to use us and your feedback on our products too.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
We recently worked with this stone…
We recently worked with this stone supplier and had a very positive experience. The quality of the materials was excellent, with a wide selection available to suit different styles and budgets. The team was knowledgeable, helpful, and responsive throughout the process, making everything run smoothly from inquiry to delivery.
Delivery was on time, and the stone arrived in great condition, exactly as described. Their attention to detail and customer service really stood out.
Overall, a reliable and professional supplier that we would happily use again and recommend to others.
March 27, 2026
Reply from London Stone
Hi James
Thank you for your lovely feedback and 5-star review.
Hearing such a detailed and through review of the service you have had from us is what we believe sets us apart from our competitors.
We go above and beyond to help our customers to make dealing with us a easy as possible .
Thank you again for your amazing feedback on us and our services.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Reply from London Stone
Hi Abbi
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us, thank you again for choosing to buy from us again and for using our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Easy ordering and an easier delivery
Easy ordering and an easier delivery. Great company to work with.
March 26, 2026
Reply from London Stone
Hi Philip
Thank you for your feedback and 5-star review.
We’re delighted to hear how easy you found ordering with us, thank you again for your kind words and for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Always a pleasure to deal with
Always a pleasure to deal with. Finally a trade supplier that values customer service! I'm a designer and landscaper and have very high standards (The Garden Alchemist). Thank you for great service (especially Dan that popped to site) and lovely products
March 25, 2026
Reply from London Stone
Hi Dan
Thank you for your feedback and 5-star review.
It is always great to hear and very much appreciated when we receive outstanding feedback such as this for members of our sales team. Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
I will pass on your thanks and kind words to Dan.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Reply from London Stone
Hi James
Thank you for your feedback and 5-star review.
We’re delighted to hear that everything is all correct with your order and you were happy with the timing.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
very good service
March 19, 2026
Reply from London Stone
Hi Jakub
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us, thank you again for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Wonderful service and advice
March 13, 2026
Reply from London Stone
Hi Daniel
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us and the advice you have been given.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent customer service.
Excellent customer service.
Great stock of quality materials.
I can recommend to everyone
March 13, 2026
Reply from London Stone
Hi Greg
Thank you for your feedback and 5-star review.
We are always delighted to receive such glowing feedback from our customers. What sets us apart from other companies is our dedicated customer service and our wide array of products.
It is always appreciated when we hear back from our customers saying they would recommend us to their friends and clients.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent service
Excellent service. Very fast and efficient. Great product. Happy with the results.
March 16, 2026
Reply from London Stone
Hi Rebecca
Thank you for your feedback and 5-star review.
We’re delighted to hear how you found the service you have received from us from the product you have selected through to the delivery of the goods, it is lovely to hear you hold us in such high esteem.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
I’ve been using London Stone for all my…
I’ve been using London Stone for all my porcelain and natural stone for years, and their products have always been outstanding. I want to give a special mention to Jamie Norris, and now Dan Pain, for being incredibly professional, helpful, and easy to work with throughout the entire process. From ordering materials to dealing with any issues that come up on site, they’ve consistently provided exceptional service. It makes a huge difference working with a team that genuinely cares and always delivers.
Thank you
Maurizio Devona
March 10, 2026
Reply from London Stone
Hi Maurizio
Thank you for your feedback and 5-star review.
What a lovely review to read at start the week.
It is always great to hear and very much appreciated when we receive outstanding feedback such as this for members of our sales team. Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
I will pass on your thanks and kind words to Jamie and Dan.
Excellent, responsive customer service
I run a small Landscaping company and this company has been really flexible with an excellent range of products. Excellent customer service too. I will definitely buy from London Stone again.
March 13, 2026
Reply from London Stone
Hi Elizabeth,
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers that have placed either one or or numerous orders with us, it is always deeply appreciated how much our customer value our goods and the services we provide.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Super speedy delivery with a superior…
Super speedy delivery with a superior product at a great price
March 13, 2026
Reply from London Stone
Hi Phil
Thank you for your feedback and 5-star review.
We’re delighted to hear how you found the delivery of your order and how you hold the products we supply in such high esteem.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
I would have given 5 stars but for the…
I would have given 5 stars but for the issue of not been able to seperate the delivery address from the billing address on the web site.
March 12, 2026
Reply from London Stone
Good morning Paul,
Thank you for your feedback and for your review.
Our apologies for the issue you had with the website not allowing you to do this.
This was due to the launching of the new version of our website and was a teething issue, the issue has been addressed and dealt with by our IT team now.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
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