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London Stone Reviews 

3,745
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide meaningful advice and go above and beyond. The product quality is frequently described as great, with a wide selection available in showrooms that impress many people. Reviewers also appreciate the prompt and efficient delivery service, noting helpful drivers and easy ordering processes. However, some customers also noted issues with product quality, reporting chipped or stained items and discrepancies between showroom samples and delivered products. A few other people also felt that delivery services could be problematic, citing delays, high costs for small orders, and difficulties with pallet disposal.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the high quality... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and punctual... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their politeness, knowledge, and... See more

Service

People report positive experiences with service, with many reviewers praising the exceptional and brilliant... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of materials,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... See more

Company replied

Rated 5 out of 5 stars

Can highly recommend London Stone, Alin dealt with my order for the job, very helpful and made the whole process very easy. Customers job was tricky access, the driver was great and made our lives a... See more

Company replied

Rated 5 out of 5 stars

Good communication as usual about Delivery times and updates.Great product in the chelmer valley clay pavers. We asked for the smaller delivery lorry due to country lanes which turned up with an... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always with prompt delivery. I have been using London stone for many years now, from their website being a fantastic shop window for my clients to browse with an excellent ra... See more

Company replied


Company details

  1. Paving Materials Supplier
  2. Landscaping Supply Store
  3. Natural Stone Supplier
  4. Patio Enclosure Supplier
  5. Stone Supplier

Written by the company

Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.

Written by the company

About us
London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
Outstanding customer service
At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
Come and see us
Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
Reasons to use London Stone
High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).

Free Nationwide Delivery

On all orders over £750 + VAT

On all orders over £750 + VAT
*Exclusions apply, please contact us for further details

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(3,745)

269 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy to order with convenient…

Quick and easy to order with convenient opening times. Staff helped me load my vehicle.

October 11, 2025
London Stone logo

Reply from London Stone

Hi John,

Thank you for the 5-star review.

Great to hear you found ordering straightforward and appreciated the help from our team when loading up - let us know if we can ever help again!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Good people to deal with.

Helpful, informed and no hard-sell (which is of course the best way to sell!). Also helpful with my follow up qns. Thanks Krish and team.

October 14, 2025
London Stone logo

Reply from London Stone

Hi Angus,

Thank you for the great review.

Really pleased to hear Krish and the team looked after you, and we’ll make sure your feedback is passed on to them.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

The way my request was delt with and…

The way my request was delt with and the way your team is helping with info and time taking with new customer to understand their demands. Good work!

October 14, 2025
London Stone logo

Reply from London Stone

Hi Nicoale,

Thanks for the 5-star review.

It’s great to hear our team took the time to understand your needs and made sure everything went smoothly.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

A big thank you to the sales team at…

A big thank you to the sales team at Langley, they are always extremely helpful

October 11, 2025
London Stone logo

Reply from London Stone

Hi Thomas,

Thank you for the 5-star review.

Great to hear the Langley sales team continue to give such helpful service - we really appreciate your kind words!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Excellent Service.

Great price and quick delivery.

October 8, 2025
London Stone logo

Reply from London Stone

Hi Peter,

Thank you for the 5-star review.

Pleased to hear you were happy with both the price and delivery speed.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Great product and impressive customer service

I really like the product, one tile arrived damaged on a corner and customer service was excellent. They organised a replacement straight away and it was delivered as promised in time for my project to be finished on time. Very good service.

October 10, 2025
London Stone logo

Reply from London Stone

Hi,

Thanks for the great feedback and 5-star review.

Sorry one tile arrived damaged, but I’m glad the replacement was sorted quickly and didn’t hold up your project.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Their samples a great start of the experience!

The samples received are beautifully packed. The TM stone looks amazing.

October 7, 2025
London Stone logo

Reply from London Stone

Hi Fleur,

Thank you for the lovely 5-star review.

Really glad you liked the samples and how they came, and that the product has made such a good first impression.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Always a great service from nick and…

Always a great service from nick and the bristol branch, quick easy and 100% reliable every time!

October 3, 2025
London Stone logo

Reply from London Stone

Hi,

Thanks for the 5-star review.

Great to hear Nick and the Bristol team are consistently providing the reliable service you’ve come to expect.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 1 out of 5 stars

Never received anything!

Never received anything!

October 6, 2025
London Stone logo

Reply from London Stone

Good afternoon Joanna,

My sincerest apologies for the issue you have had receiving your samples.

I am aware that you have had a discussion with Alin today and he has organised a replacement order to be delivered to you for Monday.

Please do let us know if there is any further issues with receiving these samples or if you have any further questions or queries about the materials.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Just starting laying the klanda grey…

Just starting laying the klanda grey porcelain paving. The quality is outstanding. Super happy with the purchase with a happy customer to suit.
Thank you London stone.

October 9, 2025
London Stone logo

Reply from London Stone

Hi David,

Thank you for the 5-star review.

Great to hear you’re pleased with your porcelain and that it’s looking great already! We hope your project turns out just as you envisioned. Let us know if we can assist

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Good quality sandstone and punctual…

Good quality sandstone and punctual delivery

October 7, 2025
London Stone logo

Reply from London Stone

Hi Michelle,

Thank you for the 5-star review.

We’re delighted you’re happy with the sandstone and that delivery went smoothly. Thanks for choosing London Stone!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Excellent service end to end highly…

Excellent service end to end highly recommend . Sales and Yard staff brilliant

October 4, 2025
London Stone logo

Reply from London Stone

Thank you for the great 5-star review.

Fantastic to hear you were pleased with both our sales and yard teams, and we’ll make sure your feedback is passed on to them.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Perfect delivery even though very…

Perfect delivery even though very awkward, price was good and service very prompt!
A good company to deal with

October 3, 2025
London Stone logo

Reply from London Stone

Hi Dave,

Thanks for the 5-star review.

Really pleased everything went smoothly despite the tricky delivery, and it's great to know you were happy with the price and service too. Please let us know if we can help further.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Great company

Great company

October 3, 2025
London Stone logo

Reply from London Stone

Hi Daz,

Thank you for the 5-star review.

Great to hear you rate us so highly — we really appreciate your support.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

London Stone is 10/10 🌟

London Stone is 10/10 🌟
After visiting the Colnbrook showroom we were blown away with the choice of slabs. All laid out in different styles to give an idea of what we wanted. A special mention to Hazel whose knowledge was incredible and her passion for design shone through. She understood our concept and we decided to go for the Golden Stone Porcelain for our courtyard garden. We took some samples and have also decided on some London clay pavers.
Thank you Hazel for your 5 star service 🌟

October 11, 2025
Unprompted review
London Stone logo

Reply from London Stone

Hi Emma,

Thank you for the amazing 5-star review.

We’re so pleased you enjoyed your visit to one of our showrooms, and that Hazel was able to help you choose the perfect porcelain and pavers. She’ll be thrilled to hear your kind words!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

easy to order and received.

easy to order and received.

October 2, 2025
London Stone logo

Reply from London Stone

Hi Joanne,

Thanks for the 5-star review.

Great to hear you found the process easy and straightforward — that’s exactly what we aim for.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Great service as usual.

September 29, 2025
London Stone logo

Reply from London Stone

Hi,

Thank you for the great feedback.

Always a pleasure to hear from repeat customers — glad you were happy with the service once again.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Very helpful & knowledgeable…

Very helpful & knowledgeable staff-happy to spend time with you helping to choose right items & give advice..
Products good quality. Only downside is high delivery cost for small amounts

October 14, 2025
Unprompted review
London Stone logo

Reply from London Stone

Hi Sarah,

Thank you for the 5-star review. Great to hear the team in Kent were so helpful and that you’re pleased with the quality of our products.

We appreciate your feedback on delivery costs, and we’ll keep this in mind as we continue reviewing our delivery options.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Knowledgeable fast response to my needs…

Knowledgeable fast response to my needs and excellent delivery and product

September 25, 2025
London Stone logo

Reply from London Stone

Hi Stevan,

Thank you for the 5-star review. Great to hear our team could help with your requirements and that everything was delivered on point.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Not great tbh,i been last week in…

Not great tbh,i been last week in langley distributing yard to buy some materials but when I gave my company details they said you don't have an account.
I had account with London stone for years but suddenly my account didn't exist anymore and ended up paying more then I should

September 23, 2025
London Stone logo

Reply from London Stone

Good afternoon Simon,

Thank you for taking the time to leave us your review and also taking my call today.

My apologies for the issue where our colleague was unable to find your account on our system, as explained on our call, we have changed systems this year and that has caused some confusion on where some accounts are stored.

I have now rectified this for your account so it shows in the correct place, I have also sent you an email about the trade accounts and a password reset email to enable you to log in to your account on our website.

lastly, I have refunded you the cost difference between the order you had placed and the discount cost you missed out on with that order.

My apologies again for the issues you have had with account, these have now been amended and rectified.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

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