I recently bought a travel back from Aer at London Undercover as they are the only resller within the European continent. Initially, I had my doubts about their site as they only sell umbrellas.... See more
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I bought one of your umbrellas and only just got to use it yesterday in the horrid torrential downpour and I must say it kept me AMAZINGLY dry, I felt as though I had been surrounded by a hedge of pro... See more
The umbrella itself is lovely, the handle and colour very attractive. These do not feel of greater quality than an umbrella less than half the price. I did contact customer services to query this but... See more
Company replied
Such a great company! Service was impeccable, especially from Jenni. They were able to courier across same day when I couldn't get to the shop in time. Umbrellas are brilliant and well made, I've been... See more
Company details
Information provided by various external sources
Stylish and Unique, London Undercover Umbrellas are made with only the finest materials and highest quality craftsmanship. Worldwide Shipping Available.
Contact info
Hanbury Street 20, E1 6QR, London, United Kingdom
- londonundercover.co.uk
4.4
Excellent
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent!!!
I ordered Aer bag and it was really fast and easy transaction, the price is fair and the delivery is on time.
May 13, 2021
Unprompted review
Great product and service
After placement of order; véry quick handling of order and shipment. Unfortunately for my 2nd order I had a small local issue with the parcel company which was handled by London Undercover with great speed and service; all done for me without any potential risk of losing the parcel or money spent on my side. Upon reception of product, the umbrellas were carefully packed and turned out beautifully made with a keen eye for detail; including the ornately done personalization engravings. I live in The Netherlands but both from a service and a quality point of view, I cannot find that locally and would certainly recommend going abroad for that extra that makes a good product and experience a great product and experience and buy a product that will give that extra sense of quality and style to your look and presentation.
May 12, 2021
Unprompted review
Great customer service
Really nice and helpful staff, great range of beautiful umbrellas
May 11, 2021
Unprompted review
Perfect in quality and style
Perfect in quality and style! The service is also a perfect experience!
December 8, 2020
Unprompted review
Easy to order and great umbrella.
Considering the brand is environmentally aware, prices are fair and products are still of high quality. Straightforward to order, was kept informed when my delivery would come and it came much sooner than expected! Great service from start to finish, would definitely recommend.
November 30, 2020
Unprompted review
Order mixup/ quick fix! Bravo and thanks
I just wanted to leave this review for Myles and the team at London undercover. My item was mistakenly ordered and they were very quick to make right the situation. I even received a call from them assuring me my refund would be processed. I truly appreciate their customer service in this situation and patience with all the confusion on my end. Though I did not need their umbrella for this holiday order I will certainly be keeping them in mind for next time as a company I’d like to use!
November 29, 2020
Unprompted review
Fantastic!
Fantastic service when I recently bought an AER bag from them. Prompt email responses when I had questions and issues with my initial order and fast delivery once order. Will be using again!
September 28, 2020
Unprompted review
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