London Vaccination Clinic Reviews 

708
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and nurses for being extremely helpful, friendly, and knowledgeable during their consultations and vaccine appointments. Many individuals highlighted that staff members successfully put nervous patients at ease and explained everything thoroughly. Some reviewers were happy with the exceptionally quick, flexible, and simple booking process available online or via email. People also noted that visits were managed efficiently, keeping waiting times minimal while maintaining high standards of care. Consumers consistently mentioned they would gladly return and use these medical services again in the future.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a warm welcome and professional advice.... See more

Staff

Clients share positive opinions on staff, frequently describing the nurses and team members as professional,... See more

Booking process

Customers had positive experiences with booking process, highlighting how fast and simple it is to secure... See more

User experience

Users describe positive interactions with user experience, finding the entire process seamless and wonderful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the London Bridge clinic and the nurse was incredibly helpful and friendly. She explained clearly which vaccines I needed for my holiday and gave excellent advice on how I could stay safe wh... See more

Rated 5 out of 5 stars

The nurse probed my requirements for travel knowledgeably and gave me a comprehensive overview of my needs and options. The four vaccinations were administered quickly and without any pain. She was ve... See more

Rated 5 out of 5 stars

Quick and very friendly service. We made a mistake with the booking but the staff were very understanding and took care of it anyway. Much appreciated.

Company replied

Rated 5 out of 5 stars

Seriously easy to see if vaccines were available or not along with prices. Just as easy to book. I was able to book in for the following afternoon and Louise was lovely. Very friendly and helpful, che... See more


Company details

  1. Travel Clinic
  2. Medical Clinic

Written by the company

At our innovative company, we are driven by a team of specialised nurses who are passionate about travel health and wellness. With a commitment to delivering top-notch care and support, we offer a comprehensive range of services, including travel health promotion, expert advice, essential medications, and vaccinations. Our dedicated and friendly team operates from our four convenient London clinics, ensuring easy access to our services. We take pride in providing a full spectrum of travel vaccinations, including the vital Yellow Fever vaccine, catering to the unique needs of each traveler. As leaders in the field of travel medicine, our expertise extends beyond individual travelers to encompass businesses and other institutions. We offer up-to-date advice and unwavering support, enabling our clients to embark on their journeys with confidence and peace of mind. To complement our exceptional services, we also stock a wide array of travel essentials, ranging from first aid and sterile kits to highly effective insect repellents and mosquito nets. Whether it's for individuals or companies, we have everything you need to stay safe and healthy during your travels. Join countless satisfied customers who have entrusted us with their travel health needs. At London Vaccination Clinic, we are committed to delivering excellence in every aspect of our service, ensuring your travel experience is both enjoyable and safeguarded. Your well-being is our top priority.


Contact info

4.8

Excellent

TrustScore 5 out of 5

708 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(708)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needle Phobic Patient! Amazing service

My daughter is, or was, severely needle phobic and today was the first time in 11 years she has had a vaccine, the nurse was so patient and handled her nerves so well and the pre appointment advice about numbing cream and the distracting bee were invaluable - thank you!

April 14, 2026
Unprompted review
London Vaccination Clinic logo

Reply from London Vaccination Clinic

Wonderful news, so glad it went well for her, those tools are excellent and makes our job very easy, well done to your daughter Rina and hope to see you all again soon.

Rated 5 out of 5 stars

Could not recommend enough

Could not recommend enough. The service is absolutely amazing. Super easy to book either online, or my emails were usually replied to within 5-10 mins (inside working hours, but even outside working hours I had a very quick response).
I never had issues with stock control. Advise was very professional and I felt in good hands, prices were also reasonable compared to the market. Appointments were quick enough to have done during my 1 hour lunch break. Have already recommended to friends and family. Very happy and will continue to use them in the future.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

World class IVs

I visited the Mayfair clinic in January for an IV infusion. The entire procedure was explained clearly and I was given advice on the best option. The nurse was professional, knowledgeable and the procedure itself was quick and painless. I felt amazing afterwards! 100% recommend.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

This clinic is brilliant, really helped me understand what I needed and clearly explained the process. Very simple to book with really polite professional and friendly service.

Thanks very much.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service, everyone was friendly and i felt very well informed about why i needed which travel vaccines

January 2, 2026
Unprompted review
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Reply from London Vaccination Clinic

Thank you so much for your review Grace

Rated 5 out of 5 stars

Expert on vaccines - 5* service

I had a query for the clinic about baby vaccines. And the founder/CEO responded. She was so helpful and knowledgeable, and took time to answer all my questions thoroughly and debunk some advice I had received from elsewhere. Really appreciate her help and put my mind at ease before I booked my flight abroad with my baby.
Will 100% go back for help and any required vaccines. Thank you so much Katy!

February 23, 2026
Unprompted review
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Reply from London Vaccination Clinic

So happy to hear this, looking forward to seeing you in the future

Rated 1 out of 5 stars

Total waste of time

I had a confirmed 1pm appointment at the London Bridge Travel Clinic on Saturday 24 January for a travel consultation. When I arrived, the clinic was closed. I rang the buzzer multiple times and called reception seven times - every call rang and then disconnected.

I received no cancellation, no warning, and no explanation or follow-up afterwards. I’d travelled a long distance and rearranged my weekend plans for the appointment, which turned out to be a complete waste of time.

This was extremely unprofessional and disrespectful of patients’ time. I’d very much recommend looking elsewhere.

January 24, 2026
Unprompted review
London Vaccination Clinic logo

Reply from London Vaccination Clinic

Dear Tom, thank you for bringing this to our attention, I am so sorry this occurred for you, we did investigate this matter for you and found that our nurse and receptionist where there at the time and did see the patients before and after you. We did receive a missed call at our call centre but were unable to return the call as it was withheld. We are at a loss to what happened and have offered you compensation for your travel and inconvenience by email. All our best, LVC

Rated 2 out of 5 stars

It was really strange experience

It was really strange experience.
First confusion address, the website must promptly explain that the clinic is located inside the building. There is no clinic name anywhere. I had to call several times . I was advised someone will meet me , no one came but I managed to find myself.
The consultation took like 10 minutes , where I was told I don’t need yellow fever vaccination though I came to have one.
But for some reason the lady started offering other once’s just in case . To my question why you offer other once if you just said Tanzania is safe.
The lady offered certificate excepting from the yellow fever.
The meaning of consultation is to have proper information . Not the information any adequate person can find on line.
Later the lady proudly said usually we take money for both consultation and certification, but you can pay only for consultation. Strange , when I called the day before I was told the certificate is free.
I felt it was an absolute time wasting during my work lunch. I asked her : This is it ? What information was provided to me ? I paid and left saying it was not worth it. The lady called me rude .
I don’t think I was rude I was honest. I could simply be told over the phone no need for vaccination.
PS. The clinic tried to delete my review with the help of trustplot but got rejected after the investigation. So you decided at least to write the reply. Well done:)))))

January 23, 2026
Unprompted review
London Vaccination Clinic logo

Reply from London Vaccination Clinic

Thank you for your feedback. I received a call from my nurse after you left the clinic, she was in tears because of your interaction with her, this is unacceptable. She is excellent at her job and receives repeated personal positive feedback.

We are here to help you and must follow processes this includes asking you for information about your medical history and not giving out vaccines you don’t need. There are many vaccines you should consider for Tanzania, YF is not one of them. Our nurses are specialists and are there to help and educate you. Any abuse is not tolerated and you were sent an email immediately after the appointment explaining that you cannot use our services again.

You also left without paying your full bill, the nurse was so intimated and shocked by your behaviour she was too afraid to press you on this.

We all have bad and difficult days, but we are each personally accountable for our behaviour and kindness costs nothing especially to people who are trying to serve your needs.

Breathe, listen, be kind and life will provide so much more for you.

Good luck and stay safe in your travels.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic. Quick (but not rushed), professional, friendly, informative service that's easy to use. Also, I booked a same-day appointment! Superb. Would definitely recommend.

January 13, 2026
Unprompted review
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Reply from London Vaccination Clinic

Thanks David, so good to hear

Rated 5 out of 5 stars

Great service

Easy to book. Fast service. Lovely Nurse.

December 20, 2025
Unprompted review
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Reply from London Vaccination Clinic

Thank you x

Rated 3 out of 5 stars

Ok service

I have received certificates but not all but it’s an
Ok service

January 16, 2025
Unprompted review
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Reply from London Vaccination Clinic

Thanks for letting us know Jason, please get in touch if you need anything else

Rated 5 out of 5 stars

Quick and very friendly service

Quick and very friendly service. We made a mistake with the booking but the staff were very understanding and took care of it anyway. Much appreciated.

December 6, 2025
Unprompted review
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Reply from London Vaccination Clinic

Thank you

Rated 5 out of 5 stars

Excellent!

Excellent!

November 12, 2025
Unprompted review
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Reply from London Vaccination Clinic

Lovely thanks

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