Longbridge Financial, LLC (NMLS# 957935) Reviews 

1,320
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, knowledgeable, and genuinely helpful throughout the process. Many highlight exceptional customer service, with employees often going above and beyond to educate and guide them. Reviewers consistently experienced quick response times and clear explanations, making the overall user experience smooth and easy. However, some customers also noted issues with communication, mentioning mixed messages or a lack of clarity regarding loan terms. A few other people also felt that employees did not always act in their best interest, leading to a negative overall experience due to concerns about the service provided.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often highlighting the smooth, professional, and stress-free... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick responses and answers to... See more

User experience

Reviewers mention positive feedback about user experience, frequently describing the entire process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte Johnson helped me with getting my first release of credit with my Reverse Mortgage. She was kind, cheerful and patient with me while solving my problem. I recommend anyone needing help at... See more

Company replied

Rated 5 out of 5 stars

It was a long, dragged out process of 7 months. Yet, I'm five starring because Longbridge and my loan officer ...Jerry Auippa...stuck with me through some illogical **** caused by the appraiser tha... See more

Company replied

Rated 5 out of 5 stars

I'm writing this review to express my 8 for the service provided by my reverse mortgage loan officers : MELISSA TOFIGHI AND MEGAN WATTS. They went above and beyond, both professionals, knowle... See more

Company replied

Rated 5 out of 5 stars

Jason Margelefsky was amazing! He answered my questions and thoroughly explained everything in simple terms. He was quick to respond. He helped me feel confident that reverse mortgage was right for us... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. Our knowledgeable team is here to answer your questions, guide you through your options, and help you make an informed decision that supports your unique goals. To learn more, give us a call at 855-523-4326 or visit our website: longbridge-financial.com. NMLS# 957935. 61 South Paramus Road, Suite 500, Paramus, NJ, 07652. For licensing info, go to: www.nmlsconsumeraccess.org. For additional licensing/disclosures: longbridge-financial.com/licensing. For CA, NE, and TX consumers: For info about our privacy practices, please visit longbridge-financial.com/privacy. Company Licensing Information: AZ Mortgage Banker License #0930082; Licensed by the Dept of Financial Protection and Innovation under the CA Residential Mortgage Lending Act; Loans made or arranged pursuant to a CA Financing Law license; GA Mortgage Lender Licensee #44082; MA Mortgage Lender License # ML957935; Licensed by the NJ Dept of Banking & Insurance; Licensed Mortgage Banker-NYS Dept of Financial Services -in-state branch address 6161 South Park Avenue Room 2, Hamburg, NY 14075. Longbridge is a Licensed Mortgage Banker in the State of NY, but this site is not authorized by the NY State Department of Financial Services. No mortgage loan applications for properties located in the State of NY will be accepted through this site. RI Licensed Lender. Longbridge is an Equal Opportunity Lender. TX consumers: For state licensing info, please visit: https://longbridge-financial.com/licensing/texas-state-licensing-information/. This material has not been reviewed/approved by any gov agency. The company is not affiliated with/acting on behalf of any gov agency. For Reverse Mortgages: Charges such as an origination fee, mortgage insurance premiums, closing costs and/or servicing fees, if applicable, may be assessed and will be added to the loan balance. As long as you comply with the terms of the loan, you retain title until you sell or transfer the property, and, therefore, you are responsible for paying property taxes, insurance and maintenance. Failing to pay these amounts may cause the loan to become immediately due and/or subject the property to a tax lien, other encumbrance or foreclosure. The loan balance grows over time, and interest is added to that balance. Interest on a reverse mortgage is not deductible from your income tax until you repay all or part of the interest on the loan. Although the loan is non-recourse, at the maturity of the loan, the lender will have a claim against your property and you or your heirs may need to sell the property in order to repay the loan, or use other assets to repay the loan in order to retain the property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,320)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

Michael and his assistant

Michael and his assistant. Michael went above and beyond to give me great advice and service. We are very pleased.

May 29, 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so pleased to hear about your positive experience. We appreciate your feedback.

Rated 5 out of 5 stars

I chose Longbridge because I knew they…

I chose Longbridge because I knew they would be above standards since they follow government standards. I also knew it would take more time than many companies.
I have dealt with Syrene Coates as my loan officer. She has answered every question with patience and professionalism. She encouraged me to stay patient and always explained the process. She was a real help.

May 30, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so glad to hear about your positive experience with us. It's wonderful that our team provided such excellent support and guidance throughout your process. Thank you for your kind words.

Rated 5 out of 5 stars

Melissa Tofighi and Jeanmarie Bostick…

Melissa Tofighi and Jeanmarie Bostick were Great. Always got a quick response when I had a question. One of the people we had to deal with made a lot of extra, unnecessary, research. Melissa and Jeanmarie handled it all as quick as possible. Great customer service !

May 29, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so glad to hear our team provided quick responses and excellent service, especially when faced with challenges. Thank you for your kind words!

Rated 5 out of 5 stars

Exceptional Experience from Start to…

Exceptional Experience from Start to Finish!
We recently applied for a mortgage with LongBridge Financial in April and officially closed on May 8th. The entire process was incredibly smooth and completely seamless every single step of the way.
We cannot say enough wonderful things about Tom Ryall. He was absolutely exceptional! His turnaround times were remarkably fast, and he provided us with valuable, educational information that helped us feel fully confident and comfortable with our decision. Beyond his impressive professionalism, Tom was incredibly encouraging and genuinely kind—qualities that can be rare to find in this industry.
If you are searching for mortgage services, we would highly recommend LongBridge Financial and Tom Ryall to anyone. They truly turn what can be a stressful process into a wonderful experience!

Virginia and Joe Caroselli

May 8, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so glad to hear about your exceptional experience with us! It is wonderful to know that the process was smooth and seamless. We truly appreciate your kind words and recommendation. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Expectations exceeded

The experience was superb. Shannon Woods "held my hand" the whole way - communication was outstanding.

May 15, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so happy to hear you had such a superb experience and appreciated our outstanding communication.

Rated 5 out of 5 stars

So far so good I am in the process

So far so good I am in the process. I worked with a great person. I hope all these type of companies follow this companies procedures.

May 15, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so glad to hear you had a great experience with our team! We appreciate your positive feedback.

Rated 5 out of 5 stars

The process went a lot a lot smoother…


The process went a lot a lot smoother than I thought. It was quite easy to complete all the necessary steps to finish the process

May 8, 2026
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so glad the process was smooth and easy for you and we appreciate your positive feedback!

Rated 5 out of 5 stars

Great people to work with.

Great people to work with.
Answered all my questions quickly.
I would recommend to anyone looking for a reverse mortgage.

April 26, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are happy to hear that you had a positive experience and that our team was helpful. Thank you for recommending us!

Rated 5 out of 5 stars

Longbridge Review

Garth Touchstone and his co-workers were a great help.

May 11, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had a great experience with our team. Thank you for your positive feedback!

Rated 5 out of 5 stars

We were most fortunate to have been…

We were most fortunate to have been helped through the loan process by Lauren Domzalski. She was knowledgeable, thorough and professional! In addition, she was patient during a long wait as we dealt with unavoidable family loss. Megan Watts was likewise efficient. We highly recommend the Longbridge team!

April 30, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so glad to hear about your positive experience during a difficult time. We appreciate you highlighting the team's knowledge, thoroughness, and patience. Thank you for recommending us!

Rated 1 out of 5 stars

Don't do it!

My experience was that the loan officer will tell you whatever you want to hear. I found the employees to be rude and/or dishonest. I am now getting bills for a loan that never closed. Avoid this company.

April 22, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We’re sorry to hear about your experience and are concerned by what you’ve shared. Feedback like this is taken seriously, and we’ve made our team aware.

We’d like the opportunity to review your situation in detail and address your concerns directly. Please contact us at reviews@longbridge-financial.com or 855-523-4326 so we can connect with you privately.

Rated 5 out of 5 stars

Melissa tofighi/ jeanmarie…

Melissa tofighi/ jeanmarie bostock/Natasha
Beckett were very professional and helpful in this process. I would recommend them to anybody thank you very much

May 5, 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that our team members were so helpful and professional! We appreciate you recommending us and thank you very much for your feedback.

Rated 5 out of 5 stars

Refi existing loan …

Troy Casalone was excellent to work with keeping me informed through the refi process. Jean Marie and other staff members were also excellent. Happy with Longbridge staff and the service. Would recommend them to friends.

March 30, 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had a great experience and that you were well-informed during the refinance process. We appreciate your recommendation and value your feedback!

Rated 5 out of 5 stars

We had a great experience with this…

We had a great experience with this lending company. Paloma made the entire experience smooth and efficient and the process moved quickly. I highly recommend them and works use them again.

April 24, 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had a great experience with our lending services. We appreciate your kind words and are so glad the process was smooth and efficient for you.

Rated 5 out of 5 stars

Longbridge made this experience so easy…

Longbridge made this experience so easy and Paloma was a joy to work with. She kept me posted throughout the process and was always there for any questions or concerns, even at the closing. The entire staff at Longbridge made this very import decision an easy process and it took less than 30 days. Highly recommended!

April 23, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy the experience was easy, and that you enjoyed working with our team. It's great to know the process was well-managed and efficient. We appreciate your recommendation!

Rated 5 out of 5 stars

Eric Hurt guided me thru the process

Eric Hurt guided me thru the process of a reverse mortgage. Without his knowledge and shall I say
patience I finished everything on my end. When I felt
completely overwhelmed Eric would talk to me in his quiet voice and guide me thru all the forms, looking over when I made a mistake and made it right. I can never thank him enough for helping me get thru this tough time in my life. My only regret is that I wished I had picked up the phone earlier and called Longbridge and spoken to Eric. Thank you for everything you did for me.

March 6, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so happy to hear that you had such a positive experience. It's wonderful to know that we could assist you through the reverse mortgage process with knowledge and patience. We appreciate you sharing your experience and thank you for your kind words.

Rated 5 out of 5 stars

Everything was quick

Everything was quick, efficient and very responsive. Great communication along every step of the process.

April 11, 2026
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that everything was quick and efficient for you. We appreciate your positive feedback regarding our communication.

Rated 5 out of 5 stars

Working with Shea Erlandson

Working with Shea Erlandson made the experience a pleasure. He was quick to respond to questions and resolve issues that cropped up during the process. He was totally trustworthy and reliable.

April 10, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that the experience was a pleasure. It's great to know that our responsiveness and trustworthiness were helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

My mother and I had the pleasure of…

My mother and I had the pleasure of working with Melissa Tofighi. She was always helpful and responded to every email within minutes. Most importantly she’s kind and compassionate and really wants to help. She was truly a blessing for us!!

April 17, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you and your mother had such a positive experience. It's wonderful to know that our team member's kindness and responsiveness were a blessing for you both. Thank you for your feedback!

Rated 5 out of 5 stars

Eric Hurtt was professional

Eric Hurtt was professional, friendly and followed up every step of the way. Recommend his assistance. I'm resting better knowing things are taken care of for my future.

March 27, 2026
Unprompted review
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that the assistance provided was professional and friendly! It's great knowing you have peace of mind about your future. Thanks for your recommendation.

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