Charlotte Johnson helped me with getting my first release of credit with my Reverse Mortgage. She was kind, cheerful and patient with me while solving my problem. I recommend anyone needing help at... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was a long, dragged out process of 7 months. Yet, I'm five starring because Longbridge and my loan officer ...Jerry Auippa...stuck with me through some illogical **** caused by the appraiser tha... See more
Company replied
I'm writing this review to express my 8 for the service provided by my reverse mortgage loan officers : MELISSA TOFIGHI AND MEGAN WATTS. They went above and beyond, both professionals, knowle... See more
Company replied
Jason Margelefsky was amazing! He answered my questions and thoroughly explained everything in simple terms. He was quick to respond. He helped me feel confident that reverse mortgage was right for us... See more
Company replied
Company details
Written by the company
At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. Our knowledgeable team is here to answer your questions, guide you through your options, and help you make an informed decision that supports your unique goals. To learn more, give us a call at 855-523-4326 or visit our website: longbridge-financial.com. NMLS# 957935. 61 South Paramus Road, Suite 500, Paramus, NJ, 07652. For licensing info, go to: www.nmlsconsumeraccess.org. For additional licensing/disclosures: longbridge-financial.com/licensing. For CA, NE, and TX consumers: For info about our privacy practices, please visit longbridge-financial.com/privacy. Company Licensing Information: AZ Mortgage Banker License #0930082; Licensed by the Dept of Financial Protection and Innovation under the CA Residential Mortgage Lending Act; Loans made or arranged pursuant to a CA Financing Law license; GA Mortgage Lender Licensee #44082; MA Mortgage Lender License # ML957935; Licensed by the NJ Dept of Banking & Insurance; Licensed Mortgage Banker-NYS Dept of Financial Services -in-state branch address 6161 South Park Avenue Room 2, Hamburg, NY 14075. Longbridge is a Licensed Mortgage Banker in the State of NY, but this site is not authorized by the NY State Department of Financial Services. No mortgage loan applications for properties located in the State of NY will be accepted through this site. RI Licensed Lender. Longbridge is an Equal Opportunity Lender. TX consumers: For state licensing info, please visit: https://longbridge-financial.com/licensing/texas-state-licensing-information/. This material has not been reviewed/approved by any gov agency. The company is not affiliated with/acting on behalf of any gov agency. For Reverse Mortgages: Charges such as an origination fee, mortgage insurance premiums, closing costs and/or servicing fees, if applicable, may be assessed and will be added to the loan balance. As long as you comply with the terms of the loan, you retain title until you sell or transfer the property, and, therefore, you are responsible for paying property taxes, insurance and maintenance. Failing to pay these amounts may cause the loan to become immediately due and/or subject the property to a tax lien, other encumbrance or foreclosure. The loan balance grows over time, and interest is added to that balance. Interest on a reverse mortgage is not deductible from your income tax until you repay all or part of the interest on the loan. Although the loan is non-recourse, at the maturity of the loan, the lender will have a claim against your property and you or your heirs may need to sell the property in order to repay the loan, or use other assets to repay the loan in order to retain the property.
Contact info
61 South Paramus Road, Suite 500, 07652, Paramus, United States
- 855-523-4326
- info@longbridge-financial.com
- longbridge-financial.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Longbridge Financial, LLC (NMLS# 957935)
Thank you for your great review! We appreciate your business.
Paloma is an absolute gem
Paloma is an absolute gem. The entire process was timely and went off without a hitch.
March 17, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We’re thrilled to hear about your positive experience, James! Paloma truly is fantastic, and we’re glad the process was smooth for you. Thank you for the kind words and for choosing us!
Integrity and Persistence!
Longbridge Financials' reputation preceded itself in the reviews I read online. So I called to see if a reverse mortgage was right for me.
My loan officer, Paloma Remington, was amazing! Her persistence, availability, and integrity made all the difference in the world to closing my loan as my finances were challenging. Paloma and others like, Dina Basciano, at Longbridge Financial never gave up. It took 7 months but finally the closing is here. The customer service and integrity of the staff at Longbridge Financial is extraordinary!
March 10, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
Thank you, Lynne! We’re thrilled to hear about your positive experience with Paloma and Dina. Our team is dedicated to providing outstanding service, and it’s wonderful to know their support made a difference for you. Congratulations on your closing! We appreciate your trust in us.
I was unsure if getting a Reverse…
I was unsure if getting a Reverse mortgage was the right thing to do, but with working with Cathy Hall, who always answered all my questions and addressed each concern I had, all my doughts and fears were quickly put to rest.
January 1, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
Thank you, Deborah! We're thrilled to hear that Cathy provided you with the support and answers you needed. It's important to us that our clients feel informed and confident in their decisions. We appreciate your trust in us!
I would heartily recommend Longbridge…
I would heartily recommend Longbridge Financial if you are looking into a reverse mortgage. Melissa Tofigli was my loan adviser, and Jeanmarie Bostick her loan processor. They are both consummate professionals, knowledgeable and more than capable of steering you through any difficulty. Patient and attentive, they will always be at your side through the process, explaining the details and helping with the application. It was truly a pleasure to work with Melissa and Jeanmarie.
March 8, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
Thank you for your wonderful review, Ron! We’re thrilled to hear about your positive experience with Melissa and Jeanmarie. Our team prides itself on professionalism and support, and it’s great to know that they made the process smooth for you. We appreciate your recommendation!
Im so thankful to Long bridge Financial…
Im so thankful to Long bridge Financial and their entire customer service team. While times are challenging and hardships are the norm they have worked with me and shown compassion. Tbe willingness to educate and help us understand processes have given us peace of mind.
Thank you Nymani Johnson for your patience and direction
March 4, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We're so grateful for your kind words. It means a lot to us that we could provide support during these challenging times. We appreciate you acknowledging our team's dedication to providing clarity and peace of mind.
Troy Caselone
My counselor, Troy Caselone, was extremely knowledgeable about all of the financial details of this complex procedure. By waiting a few months to survey the interest rate environment, with his encouragement and acquiescence, i got a much lower rate and a larger initial line of credit.
i am very happy with my new reverse mortgage.
March 2, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We're happy to hear that you had such a positive experience! We appreciate you sharing how our team's knowledge and guidance helped you secure favorable terms. Thank you for your feedback.
Paloma Remington was so helpful!
Paloma Remington was so helpful with our loan. She kept us informed through the entire process. It went smoothly because of her and her staff.
March 3, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We're happy to hear that your loan process went smoothly and we appreciate your positive feedback!
Best Loan Company Ever
The people were very helpful and explained in detail each step of the loan process. I had signers in 4 different states and they were able to coordinate the signings to take place together all on the same day.
My application from beginning to end took about 5 weeks! I am beyond happy with the outcome!
Thank you, especially to Paloma Remington and Natasha>
February 27, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We're happy to hear that the loan process was thoroughly explained and coordinated effectively across multiple states. We appreciate your positive feedback and are so glad you're happy with the outcome!
Strongly encourage not to use them
I strongly encourage families to thoroughly research reverse mortgages before allowing elderly parents to move forward with one. Our experience was extremely stressful and financially damaging.
We felt that the terms were not explained clearly, and the long-term consequences were much more severe than we initially understood. After our parent passed away, the company moved very quickly to recover the loan balance, and we felt significant pressure even before the probate process was complete.
This created additional emotional and financial strain during an already difficult time. I would urge anyone considering a reverse mortgage to consult an independent financial advisor and fully understand how repayment works after the borrower passes away.
Please proceed with caution and make sure your family understands every detail before signing anything.
September 10, 2025
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
Thank you for sharing your experience, JC. We’re very sorry for your loss and understand how difficult it can be to manage financial matters during an already emotional time.
When a borrower passes away, there are specific timelines and requirements under federal guidelines that servicers must follow. Our goal is always to communicate clearly, provide heirs with thorough information about their options, and help ensure they have the time allowed under applicable guidelines to make informed decisions.
We’re sorry to hear that the process felt unclear or overwhelming during such a difficult time. We’d appreciate the opportunity to review your experience and better understand how our communication could have been clearer. If you’re open to it, please contact our Borrower Care Team at 866-970-3233 or bc@reversedepartment.com so we can connect with you directly.
Eric Hurt did an extraordinary job of…
Eric Hurt did an extraordinary job of staying in touch. Since our closing was on Saturday he even gave me his personal cell phone number in case I had a question.
Throughout the process he explained everything clearly and in detail. Very professional and couldn't have been easier or better to deal with. Was always available to answer our questions.
When we first inquired about reverse mortgages, Long bridge was the first company to reach out to us. We were treated so well never saw the need to look elsewhere.
We are grateful for the way Eric handled everything for us. This loan truly will make a difference in our lives.
February 14, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We're happy to hear that you had such a positive experience! We appreciate you mentioning the clear communication and availability. It's wonderful to know the loan will make a difference, and we thank you for choosing us.
Palomara is great
February 23, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
Thank you for your kind words and your business!
From my first conversation with a…
From my first conversation with a wonderful agent named Michael Osgood to the last I was treated so warmly and was guided through each step with patience and quick response to my questions. Ultimately I declined completing the reverse mortgage thanks to sudden financial circumstances that made it unnecessary. Many thanks for your professionalism.
September 15, 2025
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We appreciate you sharing your experience. We're glad that you were treated warmly and received patient guidance. We are thankful for your recognition of our professionalism, and we wish you well with your financial situation.
Reply from Longbridge Financial, LLC (NMLS# 957935)
We appreciate your feedback and your business!
Social Security was not covering all my expense
After checking out several reverse mortgage companies, I decided to call Longbridge Financial.
Eric Hurtt returned my call. He explained the process. He explained the different interest rates (fixed vs adjustable) and which one would be more beneficial to me.
He understood that Social Security was not covering all my expenses and that my car was on its last legs.
I started this the beginning of January 2026 and it was funded February 19, 2026.
Now I can replace my car and breathe easier.
Update. I now have a new car. 2025 Nissan Kicks. I just made into the dealership, all the dashboard lights were on. Now I have working a/c and don't have to worry about breaking down.
February 18, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We're happy to hear that the process was well-explained and beneficial. It's great to know we could help you address your financial concerns and provide you with peace of mind. Thank you for sharing your experience!
Dedicated to getting your RM funded
It was a long, dragged out process of 7 months. Yet, I'm five starring because Longbridge and my loan officer ...Jerry Auippa...stuck with me through some illogical **** caused by the appraiser that we couldn't get around. And this is with me having been a mortgage underwriter decades ago.
Another good thing about Longbridge is that they service the loans they make. No sudden change of servicer and opportunities for a bad transmission.
February 13, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We appreciate you sharing your experience. We're happy to hear that our team was able to help you navigate the challenges and stick with you throughout the process. It's great to know that you value that we service the loans we make. Thank you for your feedback.
The one person that I had a good…
The one person that I had a good relationship with while handling the sale of our house after the owner passed away was Tiffany Haluska. I would strongly recommend your company have one person that the seller can talk to you! Some days I received mixed messages, and incorrect information , during a very stressful time!
Thank you again to Tiffany who deserves 5 stars!
Jenna Dehn & Diane Pang
October 17, 2025
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We appreciate your feedback and are happy to hear that you had a good experience with one of our team members. We're sorry for the inconsistent communication during such a difficult time, and we'll work on improving clarity. Thank you.
All the people we delt with were great…
All the people we delt with were great and knowledgeable. Very helpful and friendly. Made us feel great about the hole process.
February 9, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We're happy to hear that our team's knowledge and friendliness made the process great for you. Thank you for your positive feedback!
Professional and Courteous
The staff members I dealt with, Mark, Reverse Mortgage Consultant, and Jeanmarie, Loan Processor, were skillful professionals and made the application process understandable and manageable. If you are considering a Reverse Mortgage, I highly recommend Longbridge Financial.
February 12, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We're happy to hear that the application process was understandable and manageable, thanks to our team's skillful expertise. We appreciate your recommendation of our services.
MY LOAN OFFICER WAS VERY PROFESSIAL…
MY LOAN OFFICER WAS VERY PROFESSIAL POLITE AND PATIENCE WITH ME. IF I EMAILED OR CALLED HIM HE GOT BACK WITH ME ASAP. I AM TRULY GRATEFUL FOR THAT.
February 12, 2026
Unprompted review
Reply from Longbridge Financial, LLC (NMLS# 957935)
We're happy to hear that our loan officer was professional, polite, and patient, promptly addressing your calls and emails. We truly appreciate your gratitude.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.