My name was completely invisible on the parcel, it could have been lost, and the box was so thin for my heavy items inside and the box was almost opened. I received my order, but only thanks to m... See more
Company replied
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See what reviewers are saying
Hey! I’ve just had the best interaction with Lookfantastic. I ordered a Coco and Eve self tan bottle which arrived within 3 days. But the product was defective, especially the pump (all liquid, no mou... See more
Company replied
Ordered many times from Lookfantastic, packages always get shipped quickly and are sturdy. This is a great reliable website and they also offer discounts regularly even though prices tend to be more e... See more
Company replied
Tried this cream for the first time. My first impression is positive, nice sensation, cream not creasy without any parfum. Let 's see what will be the result later.
Company replied
Company details
Written by the company
Fondé en 1996, lookfantastic s’affirme comme l'une des meilleures boutiques de beauté en ligne au sein du Royaume-Uni. Lookfantastic.fr a été fondé en 2014 et il est devenu un site de référence pour trouver les meilleures marques cosmétiques. Lookfantastic.fr vous offre plus de 15,000 produits de plus de 500 marques de soins de cheveux, maquillage, soins visage et corps, ongles, santé, bien-être et bio. Nous expédions des marques telles que MAC, Kerastase, NARS, Elemis, Redken et Dermalogica dans plus de 190 pays. De plus, notre gamme de produit inclut des appareils électriques tels que lisseurs ou sèche-cheveux, mais aussi des parfums, ainsi que des produits pour la maison. Il y en a pour tous les goûts.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- 0170700786
- lookfantastic.fr
4.4
Excellent
19K reviews
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Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Delivery was quick !
I received the products in 3 days. They were cheaper than the other sites. A big yes for me
April 16, 2026
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Need progress
My name was completely invisible on the parcel, it could have been lost, and the box was so thin for my heavy items inside and the box was almost opened.
I received my order, but only thanks to my home building's professional reception.
Other than this, the products had so much dust on them.
The prices are perfect, but the rest apparently need more attention.
Sincerely 💖
April 12, 2026
Reply from Lookfantastic France
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience, and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Good service
I like Lookfantastic, great service and reactivity after an issue with a product.
Good delivery times.
April 12, 2026
Reply from Lookfantastic France
Hello Bourrier,
We appreciate your feedback and are sorry the product didn't meet expectations for your daughter's skin. We're also disappointed to hear our response to your initial concern felt impersonal. We'll review your comments to improve our service and product quality.
A message has been sent to your account.
Kind regards,
Liam
Very satisfied as always
Very satisfied as always. Very quick shipment, well packed +++++
April 12, 2026
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
On the package my name on the paper did…
On the package my name on the paper did not appear. It was cut. So I had to contact the post office for them to be able to deliver my package.
April 4, 2026
Reply from Lookfantastic France
Hello Ibaa,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the delivery of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Perfect price and perfect timing !
April 3, 2026
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Fast and correct.
April 3, 2026
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Fast delivery and great products at à…
Fast delivery and great products at à good price
March 28, 2026
Reply from Lookfantastic France
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Great follow up of the order delivery …
Great follow up of the order delivery progress
Great delivery service
But once I bought the products it became cheaper on the website :(
March 25, 2026
Reply from Lookfantastic France
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
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