Lookiero UK Reviews 

Great service and quick returns

Really great platform to try new things out! Would recommend, trustworthy and love how customisable the subscription can be

Started off well, but quickly became so bad.
At first, the service was good and I was happy with my orders. However, deliveries began arriving very late — sometimes even after the return window had already passed, which made it impossible to send items back on time.

Despite emailing customer service several times, the issues continued. Payments were still being taken even while I was trying to resolve the situation. Over £250 taken from my account even though I sent emails to say the goods had not been delivered in time to return!!!

I eventually cancelled my subscription, but they still sent out another order. I’ve now had to cancel the subscription through my card provider and raise a formal complaint to stop further charges for items I’m not receiving properly.

Very disappointing experience overall.

Despite 7 emails and promises to come back to me, Lookiero are avoiding any contact as they owe me money.
I ordered a dress along with a jacket for a Christmas party, and despite having a confirmation (10th December) to say I could return it and receive a credit, I haven't heard from them since. I even placed the email they sent originally in with the return and so there should be no confusion but still no response.
I offered Lookiero weeks to respond, then threatened them with a negativ review should I hear from them and yet again no response.
Please think about whether to use them, they are based in France and communications,specifically returns are awful.
Luckily I have a solicitor friend who is about to contact them on my behalf....

The clothes really compliment my shape and colouring. Things I wouldn’t have chosen look better than things I would have chosen

I have just received a box so far, but I liked the clothes on offer and how they were presented. I like the idea of shopping from different brand and to have someone to style the clothes for you.

Great quality, everything fitted perfectly & the colours were gorgeous. Kept everything really happy & the stylist got everything spot on.

Avoid as this company is a scam! No customer service, no phone to contact if something goes wrong. You might get charged for box that you never ordered or never been delivered and they will take money from your bank for all clothes! There is literally no one to support you! Protect your money and avoid them!!!

I have been a subscriber for nearly 2 years. I was happy with the service buying at least 1 piece from most boxes. And then my returns started taking longer to be registered returned. Like many other people I spoke with the tracking of my latest returned box (kept 1 item, returned 4), didn't scan properly and they claim it has not returned to them. I have checked with the shipping location and the box is not there- It absolutely was shipped back to them. And they have the audacity to charge over £200.00 for items they know well and good are back in their hands. When I tried to see what steps I needed to take to contest the box their response was "there is no tracking, it wasn't returned, you will pay for every item". I have been advised there are many other complaints saying the same thing has happened to others. Do not be tempted and please do not make the same mistake as I have. This company is a scam. I am sure they will respond to the Ombudsmen in a more polite tone than they have to me.

Avoid! Avoid! If I could give 0 stars I honestly would. The items in my box do not match my style at all and in fact some of them are items I actually said no to previously. I did not receive a returns label in my box. Also, my order never appeared in my account so I was actually unable to "checkout" and say I didn't want anything. I have sent email after email after email with no response. I have only received the automatic response saying they will reply within 24 hours, which they haven't. I am now hundreds of pounds out of pocket and too scared to return the items as people have said in their reviews that they've lied about what has been returned. I am going to have to speak to my bank.

I've used Lookiero for a few years and been very happy with them. But in my last box there was an item that ripped right away. I got in touch with them, sent extra pictures as requested and now haven't had the courtesy of a reply despite chasing several times. I doubt I'll use them again if they are so indifferent to their customers.

I returned all 5 items and they have claimed I haven't returned one of them. I've contacted customer services and have been ignored. They have stolen £28 by fraudulently putting a charge through. Wish I had read reviews before signing up for a trial. Avoid this scam company.

I kept one item of the five, which I paid for and returned the rest. I realised I’d kept another item back my mistake so messaged them straight away to advise and ask how to return. They didn’t reply for days but in the meantime sent me snotty messages about the additional item saying I had to pay straight away! They also were trying to charge me for the item I’d already paid for. I messaged them straight back and explained, but they take ages to reply then said it was my error so I had to pay, very abrupt and aggressive. But the only payment option included paying AGAIN for the item id already paid for. Messaged them twice explaining and with proof of my payment but they ignore it and send me threatening emails! Either I pay twice or not at all! Terrible customer service and no telephone number, only an email address where you get slow, standard responses. Don’t deal with them!!

I’ve only had one box so far and I kept four of the five items. They were all perfect for me band a little different to what I might have picked out in a shop. Loving it!

Clothes were great, my style and fit

Terrible - don't use, you have been warned.
No response after weeks of trying to reach them on the only avenue of contacting them - email

One star too many. Used this company on two occasions to see how it went. The clothes are not personally selected I think they just put anything in the box. First box had some lovely items but none of it fit. The second box there was a pair of trousers missing and I had specifically requested no skinny jeans or trousers .. these were sent. Two items looked like seconds with flaws. I tried to contact customer services but there is no number to call. Contacted via there form and no response. Tried on the account to cancel the subscription but you can't actually do this manually despite there being instructions. Once you go through to the return process you cannot access the rest of the account. I don't trust this company at all and its such a shame as in theory it would be such a treat to have someone choose clothes for you that might be different from what you would choose yourself.

As an update, Lookiero have been in touch and resolved the issue. Some slow customer service responses but I am satisfied with the resolution. The boxes themselves are good and I have had no issues prior to this event.

I have been a member of Lookiero for years. In the beginning they were very good with communication and I even knew my personal shopper’s name. If we weren’t happy with our shopper we were able to change.
I’m highly suspicious we no longer have personal shoppers, they are definitely not reading messages and not taking into account any information being given to them. I don’t believe messages are being read by a personal shopper any longer.
It’s such a shame as it used to be such a great service.
Contacting customer service doesn’t work either as I am not receiving replies from them either.
Sadly I think Lookiero is all just automated now.

An excellent box of goodies. Fab fit and good range of fabrics, prints and colours. I would highly recommend this service, especially if you are not a fan of online shopping and have been put off by the pushy sales of other companies. Good price ranges too. Thank you again!