Lookiero UK Reviews 

The ordering is simple and the delivery fast, but the last few boxes I have had I havent felt the clothes fitted my style at all and have returned most of them. The clothes are good quality but have not been to my style.

Under no circumstances sign up with Lookeiro. Customer services does not exist! I was sent faulty goods and they charged me for them. I have tried to cancel and they won't let me. I've emailed them multiple times but had no responses. They are now sending me clothes which I do not want! I have no idea how to get out of this subscription!

I have loved the clothes and the price is good, it helps refresh your look and try things you might not normally choose

For the first time using lookiero i have been very impressed everything fits and although not to my normal taste I feel amazing! Cannot wait till my next lot in June!

Had no trouble and was enjoying the boxes until my last one which I sent back complete and they told me that not everything was in the box when they received it they charged me £22.39 I've sent them so many emails demanding the money back which they took from me for no reason they have never got back to me so beware bad customer service and untrustworthy

I have not received my parcel yet, but have been charged the full amount.

I can choose what I like. Easy return,fast delivery. Just perfect,thanks a lot. Lokiero is great.

Don’t sign up for this - I cancelled my subscription in January (have proof in response letter) a couple days ago they took £10 from my account and say they’re sending a box. I have e mailed several times with no response. Now I hear from Evri that they will be delivering my parcel. I’m away until end June so will not receive it - it’s unsolicited goods.
there’s a FB group for people with very similar issues and nearly all the comments on Lookeiro FB page seem negative.

I was offered clothes that were the same as earlier offers - did not take into account my preferences

Terrible!!! They charged me £10 in January and failed to deliver any items. Then they make it impossible to remove your data from their system or close your account which is breach of GDPR.

They charged me another £10 in April, again no items are received and they then charge me for the clothes I have no received!!!

£151.96 stolen, can’t get hold of anyone, still can’t remove my details. Absolute scam!!

BEWARE - you won’t receive clothes and they’ll charge you for nothing and keep your details. AVOID!!!

I have been a loyal customer for a few years and never before had a problem until now. They did not receive my return as it was sent by the wrong courier. They tried to take £240 from my bank account but I had already paid £81 of that amount due to the items I was keeping. Due to me messing up the courier I asked if they would allow me to pay the rest ( which I do not actually have) at the end of the month when I get paid. I have sent many emails, they have ignored all my requests and just demanding I pay tomorrow!! What a cold hearted company. They have lost my service, which I told them and they don’t seem to care. I am so disappointed by them.

If I could give 0 I would.
I ordered from them for the first time. The order didn’t come on time but after I contacted them they replied straight away.

The items arrived and not one was to my taste or style. So I commented on every item and returned them all in their bag.

Next thing I know they say I’ve only sent 2 items back and took over £100 out of my account and funnily enough they are ignoring me.

There are no contact details I’m stuck. Please think carefully before using this service. I paid over £100 for nothing and the items that I’m supposed to have kept were poor quality cheap items and awful colours.

Don’t do it

Trying to take £188 out of my account had 2 boxes and returned all items... why are they trying to take £188! Would love to no how they think I've spent £188!! They've been unsuccessful as money is in savers and good job it is otherwise they'd be successful of robbing me!!! So angry

It's nice to have new clothes sent to you but I only found a very small handful of items I wanted to keep. Items generally were poor quality and very expensive. The delivery/returns process was not always straightforward - once my delivery was delayed for some reason and I kept getting emails reminding me that I needed to return the items or would be charged (even though they hadn't even arrived yet!). Another time I couldn't return the items as there was no returns sticker. I bought it as a bit of a treat to myself, but it didn't feel like it in the end, sadly.

Great selection and great prices

Good quality items

i love the clothes i got with my first box, im looking forward to my 2nd

My reason for leaving this review is in the hope that Lookiero will improve their communications and customer satisfaction.
I placed my 1st (and only) order after my friend recommended them.
I went through the questions with them and then they chose some items... none of which I liked.
I emailed to say I didn't like any of the options and therfore please dont send.
They didn't respond to that email but did send me numerous emails saying there was a delay. I again said please just cancel this and they ignored me agaon. Eventually they sent me a random box of items that were dated and very overpriced for my age.
I emailed to say I wasn't happy with anything they had sent. NO RESPONSE.
A WASTE OF £10!
POOR SERVICE
BAD CLOTHES CHOICE - ACTUALLY LIMITED CLOTHES CHOICE.
Im pretty sure there are no fashion advisors cause they defo didn't read my profile!
Save your time and money and shop online where you don't pay for the privilege of a robot picking your wardrobe!

love the styles. Great prices too. Highly recommend.

Absolutely unacceptable experience with Lookiero.

I was wrongly charged £80.10 for an item I did not keep and fully returned (Order 10911702). Their own checkout confirmation proves I only selected and paid for three items...yet they’ve decided to charge me anyway for a returned dress.

What’s worse is the complete lack of accountability. I contacted customer service with a clear explanation and requested basic evidence (parcel weight, warehouse checks, etc.), and they have not responded at all.

So let me get this straight:
* They charge you for items you didn’t keep
* Provide no proof whatsoever
* Then ignore your emails

This is extremely concerning and feels like customers are being charged first and forced to fight to get their money back.

I’ve now had to escalate this through PayPal and will be pursuing further action if needed.

Be very careful using this service...if something goes wrong, don’t expect timely support or transparency.