Lookiero UK Reviews 

Easy service to use. Always happy with selection.

My first box went well although I haven't worn any of the items my second box was not for me. Returned it and received notification that it had been received and it was back in their warehouse however no money has been returned. I have chased but to no avail yet.

Great service good quality products and happy with most of the items chosen for me

I have been getting a lookerio box every month for over a year. The selections are great and I always end up keeping at least one item. There is a great range, very personalised touches and you are in charge of the items sent. Would highly recommend giving it a go if you need some inspiration.

I have used Lookiero several times and have never been disappointed by the service they offer. I simply don't have the time or the money to shop for clothes on the high street. As a petite woman it is often difficult to source well-fitting clothes, but the stylists at Lookiero seem to always be able to find items that don't need taking up or in. If you need a wardrobe refresh, or simply need a one-stop shop for your clothing needs, I would heartily recommend Lookiero.

Love there stuff

Fantastic quality clothes, tailored to my style preferences, but also a little bit different to my ‘normal’.
Excellent value for money, and really easy to order and return any items.

The whole service is excellent and I’m learning more about clothes

Excellent. Great value for money and choices sent are unique

Plenty options, so easy to buy or not to buy. Efficient system with no faffing. Super convenient.

No returns label and no response from company
Very poor
Scam

Really lovely to see what’s picked for me

I never collected the parcel due to ill health and understood it would automatically be returned only to discover I have been charged almost £200 for goods not received! Awaiting a response.

Fast efficient delivery, great choices of clothes. Very happy!

Absolutely awful experience.

I returned my Lookiero box using their prepaid Evri label exactly as instructed and have proof of Post Office drop-off. I kept ONE item only.

Lookiero then charged me an extra £110.49 claiming two returned items were “missing” from the parcel.

What makes this even worse is that they also refunded the T-shirt I actually kept — meaning their own system incorrectly logged that item as returned, despite me physically still having it. Clearly their return processing is unreliable.

I tried contacting them repeatedly. There is effectively no proper customer service, just an online form which was ignored. Even their email bounced back.

Based on my experience, I would strongly advise being extremely cautious about using this service, particularly if you plan to return items.

It started off so well. I had read the bad reviews but thought i'd give them a go. The first couple of boxes were great. However, my last box contained items that weren't on their 'sent' list. (One item was £20 cheaper). I couldn't return this item as they would have said I had kept the dearer item (which they hadn't sent), so I was stuck. They took my money for the items but it was £20 too much. I sent photos. They then contacted me asking for photos. I sent again. Since then, Nothing. No response whatsoever. I have tried to close my account down or remove my payment details but this cannot be done by customers. They say 'contact us'. Guess what? I contacted them to close my account. Nothing.

Update (2nd June): the item has now been received. I still stand by my comments about the poor communication and customer service, but at least the garment has been received.

Dreadful experience with this company. I returned some clothing on 3rd April. As part of this return, I requested one of the items be resent in a different size. Lookiero accepted and were quick to charge me for this item. I have never received the correct sized item. I emailed their Customer Service team on 19th April, asking them for an update on my order - I got a reply telling me that it was delayed with no further information. I emailed back and asked either for a refund or an anticipated dispatch date. I then received an automatic email saying my order has been dispatched, however the tracking link on the email was for a future order dated 30th June - so I can only guess that the item has not been dispatched at all. Despite further chaser emails sent by myself (29th April and 12th May) asking for clarity and a refund, Lookiero have not bothered to respond. I can therefore only conclude that they scammed me.

I kept 3/5 items and the only reason I didn’t keep the other 2 is because I have similar items x

My stylist is brilliant , she really takes into account my style preferences , colours and makes sure its perfect in size for me . I love this service, she has introduced me to brands I would never have thought for me . Give it a go !!!

Only recorded a battered open box and one item and no help to sort it.