Lookiero UK Reviews 

Everything was fine while I was using Lookiero's three monthly subscription service but then I made a mistake placing a LookIn order. The order was delivered a month ago without a return label in the parcel and one can't be generated using their app either. I have not had a response from Lookiero customer service although I have contacted them weekly to request a return label to be provided as two of the clothing items were too big for me. For this reason I would avoid Lookiero.

Hi, I trying to contact Lookerio for a return label as I had none in my box . Please does anyone got return address? Thx

Clothes are very good quality reasonably priced and personal shopper is excellent at knowing what I want I would highly recommend them

Not Impressed there is no contact number to speak to someone or that you haven’t allowed enough time to return items and charged me for the whole lot and the contact form doesn’t work very well

My first box was awful and I returned the lot, however I changed stylist and the second box was perfect for me so I’ve kept the lot! Only slight problem is a button is missing on my blouse so I have advised and send a message to customer service

Good range of clothes to choose from, fun idea and you can end up with something you never considered!

I have only used this service a couple of times,and although the service was good and the website easy I have had some unnerving info issued to me by Experian. It was that my information from the website had been breached and was found on the Dark Web. I would advise anyone to use with caution ⚠️.

Initially I was really happy with the box, I kept two of the items, but shortly after purchase (end of March) I realised that there was a hole at a seam due to a manufacturing fault. Contacted Lookiero immediately who said send photos which I did, I then sent multiple emails and messages via their contact form which they never replied to. Finally got my money back through my credit card. Avoid!

The selection of clothes was excellent the quality of clothes is outstanding.

Great experience all round - excited to see my next box

Nothing fits and I don’t like anything. I was unwell so missed the return date. I’ve been trying to contact Lookeiro - you say you reply in 24hrs - I’ve heard nothing! Feeling annoyed to be honest

I cannot believe you are asking me for feed back.
I have sent 3 complaints not actually received my box.
Item was sent to my local shop I explained I was unable to pick my box up due to being in hospital with a broken collarbone bone!!
No parcel was picked up and box was sent back from the shop!! And sent straight back.
I was then charged the full amount!!
Where exactly do I complain and get a response I am unable to phone and have left messages.

Love that I get to try pieces I may not choose otherwise myself, love the tips on how to wear as I’m not good at that. Quality of clothing is very good.

Avoid Lookiero at all costs. My parcel was delivered to a completely different location by Evri, who have formally admitted liability. Despite this, Lookiero took nearly £200 from my account and has completely ignored every single one of my emails. It is daylight robbery to charge a customer for a lost parcel that the courier has already accepted fault for. I have now been forced to open a PayPal dispute to recover my funds. Save yourself the stress and shop elsewhere.

First box great - smooth process and loved the items.
Service box due beginning of March and despite telling them several times that Evri haven’t delivered the box, they’ve charged me 8 weeks later. Still waiting on a response (again) but at the moment, very tempted to cancel the subscription as it’s very difficult to communicate with them.

I didn’t like any of the items shown to me in the selection -I thought I’d cancelled the order - I was shocked to receive a parcel and obviously- none of it was to my liking - hideous that there is no return label to send everything back that I didn’t order back - what a rip off - I didn’t keep it there was no return label - what a scam !!!

The site is easy to use and asks questions about your look, the styles you’re into and what sort of clothes you are looking for.
I like you can choose how little or often you would like a box to arrive. The clothes that came were great, they fit really well and I loved the style they chose. The items I received were 2 trousers, 2 tops and a jacket. All great quality, prices of each item were good. No different to perhaps Next. Same quality so you don’t mind paying a little extra. For someone like me who’s not great at co-ordinating outfits or fashion I find this great. I love that they send in pictures of other styles that could go with each item they sent so if you ready have something similar in your wardrobe you know what goes with it.
Might be good if they could offer hair and makeup looks for the outfits too? They also send in a returns bag for the items you don’t want.
I haven’t needed to contact them with any issues so not sure on the customer services side of things but they do send regular emails asking about different items you might be interested in so they learn what you like.
Over all happy I’m with the service and I’m looking forward to receiving more looks.

I wish i could put credit on the the account in edvance it be easier but im greatfull whot i get sent

I’ve now received 3 Lookiero boxes.
I have kept all the pieces chosen by the personal shopper- love everything !
Great way to try new styles and colours.

I have used Lookiero before & they have never disappointed me with their choices for me! I love how you can pick out different styles of clothes in your profile & it all comes together when the choices are made by the stylist. Have just returned to update my wardrobe and get inspiration & kept all my items ! Looking forward to my next box in a few months