LOOK OPTIC Reviews 415

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and style of the products, often receiving compliments when wearing them. Many people highlight the exceptional customer service, noting the staff's helpfulness, responsiveness, and willingness to go above and beyond to resolve issues. However, some people were dissatisfied with their order, experiencing issues such as blurry magnification, lenses popping out of frames, or glasses breaking quickly. A few other people also felt that the virtual try-on feature was not always accurate, leading to incorrect sizing.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the stylish,... See more

Quality

People report positive experiences with quality. Many customers praise the superb quality of the frames and... See more

Customer service

Consumers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction with their orders, often... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Progressives are cute and well-made The Black Friday shipping was slow, but customer service was so responsive and helpful in ensuring I received my glasses. And I actually like them better than both... See more

Rated 5 out of 5 stars

I already loved LOOK Optic for their sleek, wear-everywhere frames — Evita is my go-to for work, Muse for weekends — but their customer support just sealed the deal. When my sunglasses broke, I reac... See more

Rated 5 out of 5 stars

I adore these glasses. They are so chic and perfectly functional that I didn't want to take them off after they arrived. I originally ordered regular readers, but after receiving a personal note from... See more

Rated 5 out of 5 stars

The Muse glasses are fabulous looking on but I gave a 3 start review bc of the lenses constantly popping out of the flimsy plastic wire holding them in and the weight of them. Glass cases are also to... See more


Company details

  1. Glasses Store

Written by the company

We believe you should never have to surrender your style for a moment of clarity. Because confidence looks good on everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Andy

Andy, a customer service representative, was exceptionally helpful and generous in helping me resolve an issue I had with a purchase! I am in awe of the excellent customer service that was given to me. I will definitely be a long time customer moving forward.

October 29, 2025
LOOK OPTIC logo

Reply from LOOK OPTIC

Hi Cynthia,

Thank you so much for sharing your experience! We’re thrilled to hear that Andy was able to help and that you felt well taken care of. We truly appreciate your kind words and can’t wait to continue serving you in the future!

The LOOK OPTIC Team

Rated 5 out of 5 stars

Great fit

Great fit, nice color.

October 13, 2025
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Reply from LOOK OPTIC

Hi there,

We’re so glad to hear your glasses fit well and that you love the color! Thank you for sharing your feedback.

The LOOK OPTIC Team

Rated 5 out of 5 stars

Comfortable fit

Perfect. Love the readers. They're very comfortable.

October 13, 2025
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Reply from LOOK OPTIC

Hi there,

We’re thrilled to hear you love your readers and find them so comfortable! Thank you for sharing your feedback.

The LOOK OPTIC Team

Rated 5 out of 5 stars

Great Eyes

Light weight love style

October 12, 2025
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Reply from LOOK OPTIC

Hi Beverly,

We’re so happy to hear you love the style and find your glasses lightweight! Thank you for sharing your feedback.

The LOOK OPTIC Team

Rated 5 out of 5 stars

The glasses were high quality and very…

The glasses were high quality and very nice looking

October 12, 2025
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Reply from LOOK OPTIC

Hi Amanda,

We’re thrilled to hear you think your glasses are high quality and look great! Thank you for sharing your feedback.

The LOOK OPTIC Team

Rated 2 out of 5 stars

Blurry lenses....

October 19, 2025
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Reply from LOOK OPTIC

Hi Tery,
We’re sorry to hear your lenses feel blurry! Progressive lenses can take some time to adjust to, typically up to two weeks.

Proper sizing and fit are also key to ensuring clear vision, so if your frames sit too high or low, that can impact how well the lenses work. We’d be happy to walk you through a quick fit check or adjustment guide if you’d like! Please email us at hello@lookoptic.com

— The LOOK OPTIC Team

Rated 2 out of 5 stars

I Can't See With Them On.

They are nice looking but I can't see out of them. I ordered 2.5 because that is what I wear in drugstore readers but it's just totally blurry.

October 12, 2025
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Reply from LOOK OPTIC

Hi Karen,

We’re so sorry to hear that your glasses feel blurry. Progressive lenses can take some time to adjust to, typically up to two weeks.

Proper sizing and fit are also key to ensuring clear vision, so if your frames sit too high or low, that can impact how well the lenses work. We’d be happy to walk you through a quick fit check or adjustment guide if you’d like. Please email us at hello@lookoptic.com

The LOOK OPTIC Team

Rated 4 out of 5 stars

I had some difficulties with…


I had some difficulties with measurements and the size descriptions. I almost ordered wide, when I am narrow. Glasses described as narrow or medium, were wider than glasses that said wide. I had to get my daughter to help me. Older lady syndrome. But the glasses are very excellent quality, look great, fit etc.

October 12, 2025
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Reply from LOOK OPTIC

Hi Mary
,
Thank you for sharing your experience! We understand that sizing can be tricky. We’re glad you were able to find a fit that works, and we’re thrilled to hear you love the quality and style of your glasses. Your feedback is really helpful as we continue to improve our sizing guides.

The LOOK OPTIC Team

Rated 2 out of 5 stars

Glasses are too wide

Glasses are too wide. They slip off my face all the time. It’s too hard to have to constantly be pushing them up. Definitely do not recommend if you have a narrow face.

Update: I am unable to return them as these were final sale.

October 11, 2025
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Reply from LOOK OPTIC

Hi,

We’re sorry to hear your COSMO-M glasses feel too wide. We completely understand how frustrating it can be to have to keep pushing them up.

Good news, we offer smaller frames than COSMO-M that are designed for narrower faces, so you can find a more comfortable and secure fit. We suggest exchanging for Sullivan, Keaton, and Abbey.

We’d be happy to help you pick the perfect style. Please email us at hello@lookoptic.com

The LOOK OPTIC Team

Rated 5 out of 5 stars

I love the m cosmo progressives

I love the m cosmo progressives. They fit my face so well

October 12, 2025
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Reply from LOOK OPTIC

Hi Rachel,

We’re so glad to hear that you love your M Cosmo Progressives and that they fit your face so well! Thank you for sharing your feedback.

The LOOK OPTIC Team

Rated 5 out of 5 stars

Love these progressives

Love these progressives! This company is so easy to deal with too. Very responsive and a great product.

October 12, 2025
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Reply from LOOK OPTIC

Hi Karen,

We’re so happy to hear you love your progressives! Thank you for sharing your kind words about our team- we’re thrilled you had a great experience and enjoy your new glasses.

The LOOK OPTIC Team

Rated 5 out of 5 stars

I love all my reading glasses. 🤓

I love all my reading glasses!
They are lightweight, comfortable, and so many cute styles. I’ve lost count of how many I have now.
Ordering is easy, maybe too easy 😉, and the standard shipping is a reasonable amount of time.
I’m sure I will be ordering more in the future.

October 12, 2025
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Reply from LOOK OPTIC

Hi Kelley,

We’re thrilled to hear how much you love your reading glasses! It’s wonderful to know you find them lightweight, comfortable, and stylish, and that ordering is easy and convenient. We can’t wait to help you pick out your next pair!

The LOOK OPTIC Team

Rated 5 out of 5 stars

Cute glasses.

Cute glasses.. I had to send mine back as they were not the right style for me, but this company made it easy. They paid for the return.. I’d not hesitate to work with them again. Looking for another style now.

October 19, 2025
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Reply from LOOK OPTIC

Hi Debra,

We’re glad you found our return process easy! We’re sorry the first style wasn’t the perfect fit, but we’re excited to help you find a pair you’ll love.

Thank you for your kind words and for giving us another chance!
The LOOK OPTIC Team

Rated 1 out of 5 stars

Glasses must of been defective

Glasses must of been defective. I had several people try them on that are use to progressives and some who are not and they could not see. The magnification is blurred. I was looking forward to these but im not even able to wear or read in these. :(

Update: Company was extremely fast in addressing my concern. Sent back glasses and they refunded monies.

October 10, 2025
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Reply from LOOK OPTIC

Hi Denee,

We’re sorry these glasses didn’t work out for you. Progressive lenses can take some time to adjust, but it sounds like this pair wasn’t quite right. Thank you for submitting your return.

Once we receive your return, we’ll process it promptly. We’d be happy to help you find a pair that’s a better fit in the future if you’d like!

The LOOK OPTIC Team

Rated 5 out of 5 stars

I love my rose colored frames… I…

I love my rose colored frames… I accidentally got fully magnified and they made the process of exchanging them for progressive so easy… Feeling much cuter as I check out the menu and don't trip if I need to wear them walking :-)

October 19, 2025
Rated 1 out of 5 stars

Strengths DON'T match the drugstore brands

I've chosen my reader strength by trying on drugstore readers over the years. I ordered what I currently wear and found the Look Optic lenses weaker than I need. It really only makes sense to have the powers match -- that's how most of us determine what strength works. This was a waste of my time, energy and money.

October 15, 2025
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Reply from LOOK OPTIC

Hi Angela,

We’re sorry to hear that your glasses didn’t feel strong enough. Our lenses are crafted differently from drugstore readers, so the same nominal strength can feel a bit different. In addition, progressives require a short adjustment period.

We understand how important it is to get the right strength, and we’d be happy to help guide you to the best option for your needs. Please feel free to email us at hello@lookoptic.com.

The LOOK OPTIC Team

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