Loopsdirect Reviews 92

Excellent customer service especially when my order arrived damaged. Katie went out of her way to send replacement items and ensure that I was happy with my order. Highly recommend this company.

Received my two wall lights and they were as described. In fact they look like pieces of art work.
The customer care service is really good and I would buy again from this company.

Update, seller has processed a refund and responded to issues raised hence change to rating to reflect this.

Advertise 48hr delivery but having now wited 5 business days for the order I note it is not even with the delivery agent - messages to LoopsDirect go unanswered forcing me to contact my bank for a potential refund.

To cap it all off, whilst a refund has been issued the reason given by you 'customer has changed thier mind' is not true, try 'the customer waited 5 working days for a 2 day delivery with the item having never been sent to the delivery agent and so lost confidence that the item would be sent'

Loft ladder arrived damaged with one layer of cardboard protecting it. Loops reluctant to issue refund, review may be edited. Edit: they did issue a refund so 1 star goes to 3, but I fit loft ladders and would expect many arrive damaged with this little packaging being heavy bulky items.

Continue to advertise unavailable products across several platform with no clarity on who the vendor is until you purchase

Brilliant customer service from Loopsdirect. I was after a bulb converter and hadn’t got a clue what I was on about. I spoke to Katie on the phone. She was very patient with me and pointed me in the right direction on the website. After I saw the product I was after. I placed the order over the phone with no issues. Katie said my order will be dispatched the same day. I will be using the company again and would recommend them to anyone

Well ordered thru B&Q and was supposed to be 1-2 day delivery. I called B&Q after 5 days as no delivery. They got InTouch with Loops Direct and it was delivered next day. So Loops Direct were fast and efficient. Should have ordered direct with them.
Product lovely and as shown on website

Ordered an internal door handle that came with free delivery just before Christmas. I acknowledged that there might be a slight delay due to the festive period. I received the handle this morning. It was very well packaged.

Excellent service friendly and polite staff very helpful

Good communication
Thank you 5*

absolutely excellent .....................

Loops direct supplied me with under cupboard LED lights to replace old halogen lights that were broken. The package of lights and driver was really helpful and the lights were easy to fit and look great. I made a further order and discussed it with the customer service team who were really helpful too. All in all a really positive experience with Loops direct who I would happily use again in the future.

Bought a set of kitchen lights and paid an extra £7.50 for next day delivery. They took 5 days to arrive; so much for "next day". Utter waste of £7.50, as standard delivery was free.

What's more, the lights don't even come with a plug!! It's just a series of boxes with the lights and a transformer. I've no idea what fuse to use and there are absolutely no instructions. Appalling product and service.

Edit, a week later: have sent four emails asking them what fuse is correct. All ignored and no reply at all. Am now forced to return them, as I'm not guessing what fuse to use. Shambolic service.

Customer service is beneficial and gives customers an update on a situation all the time

Received the the TV antenna cable extension promptly. There was a part missing. I contacted them, got an answer straight away and the missing item was sent out immediately. All working fine now.

Good quality speaker plugs great price
Looked into delivery issue sorted buy the next day great service will definitely use again

Great products at good prices.
Also, really good customer service via e-mail - had a wiring query with a very tricky multi-switch, replied back to me next day with a great detailed response that helped me to complete safe installation!

Quick delivery in three days of placing order.
Did the job in minutes.
318 Channels Found.

Customer service is spot on...good communication and helpful in resolving problems swiftly.

I needed a 3m aerial mast and brackets. The web site had all I needed and the delivery was faster than expected. The products are as described and good quality.