Loopsdirect Reviews 92

have used loops in the past. under their old name. great company never a problem. all electrical cables delivered on time perfect. five stars.

Ordered through B&Q online website for some pole clamps. Was given a delivery date of 30th to 31st December 2024. Had arranged for an installation on the 2nd Jan 2025. Unfortunately the products didn't arrive untill the 12th Jan 2025. Tracking the delivery was a waste of time as the courier platform indicated they hadn't received the item from the seller. Tried calling the contact number for Loops Direct, but that number was dead. So all in all a total waste of time and frustrating as i didnt know what was going on. I want to return the items and get a refund. I imagine that will be another challenging experience.

Date of experience: 12 January 2025

Superb after sale customer service!
Thank you Emma

Ordered a cable around a month ago

Order said dispatched

Got an email a few days later saying they are out of stock and waiting for more to come in in around 2 weeks.

Asked for an alternative cable twice which was actually cheaper and was ignored.

A month passes still no delivery.

Chased and chased several times to get an update.

Finally they replied saying it should have been delivered by now. Do I want it sending again?

I confirmed I did around a week ago now.

Still no delivery so asked for an update. No reply and ignored again.

Abysmal.

Competitive product. Fast and efficient delivery.

I made a very minor order with Loopsdirect and even though it was only small I found this company has high integrity, is dedicated to customer service and their communication is first rate.

I would highly recommend them and will definitely use them again.

Ordered through B&Q online website. Despite numerous emails to both B&Q and Loops Direct, I am still waiting for my order. I've requested a refund but they won't refund until the courier returns the despatched items..... that was over 6 weeks ago!!!!!

Very Very unreliable supplier.
In november i ordered some lights that i was told will be delivered 12 days later because they are in transit. 12 days later i didnt get the products and when i called they told me they are waiting for me to answer them. If i havent answered i still expect my items even with a 12 days later delay. I asked for a refund and it is now a further 3 weeks that i didnt get a refund, all i receive is messages that shows me what the original cause for the delay is but i cannot reply to the message. And i now i am stuck with this.

Ordered some light fittings directly from the company. They were really good quality and reasonably priced. There was a slight delay with delivery, however, the customer service (Emma) was really professional, helpful and friendly. I would definitely order from them again.

Looking at previous reviews there seems to be issues with delivery but perhaps people should be looking at the delivery companies rather than a small hard working business. It was clear from my interaction with them that they genuinely cared about their customers.

My products arrived on time and I’m very happy with them, I had a few questions and the customer service was great.

Ordered some light switches, really happy with the quality, delivery was 3 days but it is busy at this time of the year I suppose.

Ordered through B&Q, told no stock, so called Loopsdirect. They cancelled the B&Q order and I ordered directly from Loopsdirect. Loopsdirect was super helpful and my order arrived quickly. Lovely product

I purchased wall lights and ceiling pendant for my dining room area and they look fantastic.
They are excellent quality and I am very happy with my new lights.
When I received my wall lights the glass shade on one of them had been broken in transit. I contacted customer services and they had no hesitation in sending me a new light.
First class service and would use again.

I called in to loops direct looking for a multi room speaker system. I had no idea how this worked or what I needed to purchase.
Loops direct were very helpful and patient showing me all the options available, and guiding me through all the products. The delivery was efficient. And now we have an amazing working speaker system all set up. Thanks to the team at loops direct for all your guidance

DO NOT BUY FROM THIS COMPANY THROUGH B&Q. NO ITEM NO REFUND AND ACCORDING TO LOOPSDIRECT HAD BEEN DELIVERED BY EVRI. ALL SCAM ARTISTS. I WISH I HAD READ THE REVIEWS FIRST

Order arrived a day later than estimated but happy with the quality and price.

Ordered some lights for my house on B&Q and they were supplied by Loops. I ordered on a Sunday night and my order arrived the following Tuesday.

I held off leaving a review until my electrician had installed the lights but now he has, they look great and overall, I'd have no problem buying from them again.

I also called to request an invoice and a friendly lady called Emma answered the phone and sent this over straight away.

Thanks again!

Ordered item through B&Q and terrible experience. I have contacted them many times chasing my delivery after two weeks of waiting, they say cant share tracking and basically I have to just wait! they never contact you the customer and expect you to chase from them. very happy to take your money but the service you then receive to try and track down your order is terrible, I hope B&Q realise this impacts the customers opinion of them too

My order arrived on time and with no issues. The people I dealt with at Loops Direct were friendly and professional and I will strongly recommend them to my friends. I am already putting another order together.

Ordered quite a few things at once to revamp my living room setup. I actually ended up chatting to one of their guys on the web chat and put together compatible stuff that made the install easy. It all came really quick, can't fault any aspect.