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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, especially for air conditioning units, which often never arrived or showed no tracking progress. People also experienced poor customer service, with numerous complaints about ignored emails and a general lack of communication. Reviewers frequently reported misleading website information about product availability and dispatch times. However, some customers were satisfied with product quality, especially for clothing items, describing them as good quality, well-fitting, and stylish. A few others also noted good delivery experiences or that their items arrived in good condition, despite occasional delays.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing significant... See more

Order

Reviewers express significant dissatisfaction regarding their orders, with many reporting that items,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant delays, ignored... See more

Response time

People report negative experiences with response time, with many customers stating that the company does not... See more

Website

Customers consistently note negative experiences with the website, with many expressing strong... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered an AirCon just like alot of people on here, I think everyone is overreacting 😂 as long as it arrives within 2-3 weeks i do not mind, but if it goes over 3 weeks thats when you should be wor... See more

Rated 3 out of 5 stars

I was concerned at first , but customer service has now replied and confirmed that my order has been shipped. I'll wait until I receive the item before making a final judgement.

Rated 3 out of 5 stars

Ordered an air conditioning unit but my friend checked the selling site 😡 so now panicking that it’s £200 thrown away . Hoping they respond to my emails asap . Feel so stupid at myself !!

Rated 1 out of 5 stars

Ordered an air con unit back on the 7th July, had an email to say received order and a tracking number was provided with Yun Express, but the tracking number has not changed since, and still says proc... See more


1.9

Poor

TrustScore 2 out of 5

105 reviews

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1-star

No history of asking for reviews

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1.9

All reviews

(105)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not order from this company!!

Do not order from this company!!! I ordered an air con unit over a week ago, have contacted the company 4 times for an update and heard nothing! I have now raised a dispute with my bank!! Do not lose your hard earned cash like I have

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all

Avoid this company at all. I tried buying the AC unit. They don’t want to cancel it because it’s already been “proccesses” I paid for it on 4th of July, until now there is no shipping.

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY - KEEP YOU MONEY

Worst company to buy a prcduct from or deal with their customer service. They do not advertise where their products come from, the delivery estiamate and lie about the dispatch time, I purchased a portable air con that was siad to be dispatched the next day and that was in stock, the neglected to advertise the product was in China and when I found this out and checked on the dispatch it didin't happen as advertised on their website. It's been just over a week and still no confirmation the item has been dispatched and their customer service team are now isgnoring my emails. DO NOT USE THIS COMPANY OR BUY ANYTHING FROM THESE SCAMMERS.....

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Ordered an air con unit. Company is apparently based in the Netherlands and when I saw it was being shipped from China I tried to cancel it as I don’t wish to wait months for it to arrive but was told you can only cancel within 15 minutes of placing the order. I’ve emailed several times and received one very unhelpful reply, and their phone number is a US based number which never answers. Complete scam of a company so I’ve taken it up with my banks fraud team. DO NOT USE THEM.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. No eta at all for the air con unit. Will never arrive do not order

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam company stealing money

This is a scam company stealing money. Please do not order anything from this website. Those who already ordered through this website, please report this to shopify and shopify payments which will freeze their payment gateway and hold their money payouts. As chargeback will guarantee your money is safe, but still this is in a fixed timeframe.

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Selling portable air conditioners. They are in China and do not send. Do not order or pay.

July 7, 2026
Unprompted review
Rated 2 out of 5 stars

Air conditioning unit

I ordered an AirCon just like alot of people on here, I think everyone is overreacting 😂 as long as it arrives within 2-3 weeks i do not mind, but if it goes over 3 weeks thats when you should be worried, I will admit I got worried when i read the reviews but i think everyone is genuinely just overthinking it, its a shopify store and most likely a dropshipping one so it is not the same as usual online stores. If you do not get any updates regarding your order after 10 days i would be worried and claim a chargeback through your bank, however if you are panicking after 1-3 days then you shouldn’t be ordering anything online in the first place with those kinda of trust issues. Again last time i will say this, chargeback after 10 days and before 6 weeks because visa transactions are solidified after 6 weeks and cannot be refunded to you no matter what!

July 8, 2026
Unprompted review
Rated 3 out of 5 stars

Wait till update .

I was concerned at first , but customer service has now replied and confirmed that my order has been shipped. I'll wait until I receive the item before making a final judgement.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

As reported by others this company is a scam. Placed the order in UK pounds for air conditioners and the email receipt was sent in US dollars. Although the company is Loggist the payment went through WHOP PRIVATE. That’s when I thought it could be a scam. I contacted my bank straight away and they say my money is safe as it’s a pending transaction but they’ve also told me to wait around 4-7 days before starting a claim. Do not feel stupid if you have been caught out by this. This is my first time but it’s hot, I wasn’t thinking straight, desperate to cool down. These scammers find our vulnerabilities and pounce. Makes you sick that we can send people to the moon yet the internet still allows these companies to have a platform. There are enough scam warnings on Trust Pilot yet nothing happens. When will the honest people of this world be protected as well as the fraudsters!

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered AC like many of the people here…

Ordered AC like many of the people here and I fear they don't exist. Tracking number remains as "processing" and, whilst loppist did reply to my email yesterday, it has been 5 days with no update. I also have been give no expected delivery date. I also notice that they have removed the listing from their site...

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

BIGGEST SCAM I’VE SEEN.

BIGGEST SCAM I’VE SEEN.

Ordered an Aircon unit and they list them as available for next day delivery when they don’t even exist. Taking advantage of people and their money because of the UK heatwave. DO NOT ORDER AS YOUR MONEY WILL TAKE WEEKS TO GET BACK.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, Ordered an aircon unit which was meant to be sent the next day. No progress on the delivery, no replies to emails, contact forms or phone calls. Clearly a scam

July 9, 2026
Unprompted review

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