Lordgun Reviews 

Great products at very good prices and first class service.

Great prices, rapid dispatch, can't fault them. I was a bit worried as there are a number of bad reviews where people have had unexpected customs charges. All seemed pretty clear to me, maybe they have changed the website or maybe people just don't read things properly. My order was under £135 so the VAT was included and there was no other cost or delay.

The product arrived defective
The product arrived defective, my documented claim was rejected without explanation, and customer support was unhelpful throughout the process. Since the item is unused and within the withdrawal period, I was forced to insist on my legal right of return.
Poor customer service, poor communication, and a frustrating experience from start to finish. I will not order from Lordgun again and cannot recommend them.

UPDATE

Thank you for your reply.
I would first like to ask on which specific legal basis the 48-hour reporting period you refer to is founded. To my knowledge, neither EU consumer protection law nor the statutory warranty provisions applicable within the European Union provide for the loss of consumer rights merely because a manufacturing defect was not reported within 48 hours of delivery.
Furthermore, the procedures you describe in your response are not adequately reflected in the standardized return and support options available on your website. In my case, several attempts were required before I received any meaningful response, and only through direct contact outside the standard process was communication finally established.
As a customer, I can only document the condition in which the product was received. This is exactly what I have done. I provided photographs immediately and, upon request, additional video documentation. Despite my cooperation, the process has so far given the impression that the focus is placed on creating additional hurdles rather than on resolving a legitimate complaint.
I also note that many negative customer reviews publicly available on Trustpilot receive very similar responses. In virtually every case, responsibility appears to be attributed exclusively to the customer, while there is no acknowledgement that shortcomings in products, procedures, communication, or customer support may occasionally occur on the seller's side. Readers may draw their own conclusions from this recurring pattern.
I remain willing to cooperate fully and have complied with every request made so far. I therefore expect the matter to be assessed on the basis of the documented defect and the applicable consumer protection and warranty regulations, rather than on internal deadlines or procedures that cannot override statutory rights.

Purchased a stem for my bike that I was struggling to find anywhere in the UK.
I did think it would be ages to get it but it was as if not quicker than a lot of deliveries from the UK and the packaging was great hence the 5 Stars.
Thanks!

Terrible return service , normally a good company which I have bought from on numerous occasions but never again. 3 months I’ve been waiting for my money to be returned after the shoes I purchased were too small. I tried them on (on the carpet) and sent them back at a cost of €25. lordgun then told me they were damaged 3 -4 month after I returned them and will only partially pay back my money, a total rip off so be aware if buying from this site

Ordered Sram hood covers for Giant Defy delivered promptly to an address in France where they were required before a trip. Instalation of hood covers using heat and alcohol spray to ease then on went fine.

Amazing how much I saved on a set of Speedplay Power Pedals and two Continental GP 5000 clinchers, The pedals were easily CAD$400 less and the tires roughly 50% the price of Canadian vendors. Make sure to ignore Lordgun's warnings not to ship by Canada Post... probably a leftover recommendation based on recent Canada Post strikes. Fedex and UPS are slightly cheaper, but they'll hit you with heavy charges on import brokerage fees. Five stars.

Very happy with my purchase, amazing communication, excellent service and value, definitely would recommend.

Still no refund!

TWENT THREE DAYS after being told I’d be issued a refund of £297.85, I’ve gotten NOTHING.

Raised a dispute with my bank, both customer service advisors have said they “would not refund me as I have raised a dispute”, and claimed that they advised VISA to refund me three weeks ago.

This situation has left me without a battery for my bike, no money and I’ve spiralled back into depression, alcohol abuse and severe anxiety.

This has had a DETRIMENTAL impact on my physical and mental health.

You could have sent a refund and stopped the dispute.

You’d rather see a man’s life RUINED though!

Thanks for facilitating a full mental breakdown and an alcohol relapse after 2 years sober!

Absolutely DISGUSTING people!!!

Great range of Products.
Fast service
Great company

These guys are routinely offering the same product as I can buy in the UK but with significant savings. The parade takes a while but if I'm willing to wait it always arrived well packaged, on time and exactly as advertised.

I ordered several items all of which were shown in stock. My order was placed on the 17th and despite messaging over 2 days ago I’ve heard nothing and it’s the 23rd today with still no update. Completely unacceptable and not worth the hassle if you cannot speak to anyone or get an update.

Excellent customer service, great price and speedy delivery.

Nice online shopping! Delivery very fast and on time. Must buy next time!

I really should get better at reading reviews before ordering. The fact I will need to pay import VAT, duties and brokerage charges on top of what I have already paid needs to be more clear upon checkout. This is not clear enough and should be something the company seeks to change. I have a bill of £67.07 to pay on top of £252.38 that I have paid for the goods. I am shocked and disappointed. Lordgun please look into making changes on your website so that your customers are more aware of these charges.

I ordered a bike with a promised delivery time of 2–5 days. Instead, the shipment was rejected by the carrier as too heavy and spent weeks bouncing around Europe without ever being delivered.
It has now been over 1.5 months since the order, and I can clearly see that the company has received the bike back, yet there is still no confirmation or timeline for a refund.
This concerns an order of around €2,000, and the lack of accountability, communication, and urgency is completely unacceptable. Failed delivery, no ownership of the problem, and no refund despite the return.
Avoid if you expect reliable delivery or proper customer support.

Update: Now it is more than 2 months since order. Still no refund and the bike has been in their warehouse for about 3 weeks. They are fraudsters for true..

I have ordered from the UK and it was straight forward. Prices are lower than UK sellers.

I purchased a cargo bike from Lordgun and provided my Portuguese tax ID (NIF) in the order notes before the transaction was completed.
Lordgun’s team read those notes — they replied to a separate request I made in the same field regarding the product description. The NIF in the same notes was ignored.
The invoice was issued without my NIF. In Portugal, a NIF on the invoice is a legal requirement to qualify for a government environmental rebate (Fundo Ambiental). Because it was omitted, I am disqualified from a €1,500 reimbursement.
When I contacted Lordgun, they acknowledged none of this. They simply restated their policy that company details must be added in account settings before ordering — without addressing the fact that their team had read my notes and acted on part of them.
I am not disputing their policy. I am disputing that their team selectively read my notes and caused a direct financial loss through their omission.
The customer service response to a legitimate and documented issue has been a copy-paste rejection.

Excellent service, ordered and delivered as advertised.