The product was great and at a great price point. However, they advertise the product as available within 7 days, and then their T&Cs give them 50+ days to deliver it. They were not honest about the d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order two MTB helmets as there was none of the preferred brand in stock in the UK. They were delivered quickly and at a competitive price. Would definitely use Lordgun again.
I have used Lordgun several times. As long as the parts are in stock I have found they are usually very competitive. You have to take into account the shipping which costs more so worth it when buying... See more
Oh dear. Purchased a Garmin Varia from them in June 2026. It appeared as if - on the Royal Mail website, (which feeds from Lordgun) - that it had been 'Delivered' (no signature, photo, neighbour... See more
Company details
Information provided by various external sources
LordGun is a relatively new Italian based company in the world of 'e-commerce with its roots firmly established in a solid past with a great success in the world of cycling: which results a combination of innovation and experience.
Contact info
via Fura 7, 25125, Brescia, Italy
- info@lordgunbicycles.co.uk
- lordgunbicycles.co.uk
3.0
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
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Great company
Great company, competitive prices (even with international delivery) tracking service works well. Will be ordering from them again.
April 7, 2026
Unprompted review
Product never received
Product never received – no refund, no cooperation
I ordered DMT cycling shoes from Lordgun (~$392 CAD, discounted to under $300 CAD). The order was shipped two weeks later while I was away.
UPS requested $192 CAD in customs, clearly based on an incorrect declared value (full price instead of the discounted price). My partner refused the package.
When I returned, UPS confirmed the package was marked “abandoned” and that only the sender (Lordgun) could retrieve or return it. I provided all details to Lordgun. They initially agreed to refund once returned—but never contacted UPS to initiate the process.
Result:
* Product never received
* No return initiated by seller
* No refund issued
My dispute with Rogers Bank was denied based on “delivery proof,” even though I never received the item.
Unacceptable experience:
* Incorrect customs declaration
* Prices shown in CAD but charged in USD
* Complete lack of support
I will not recommend Lordgun and will share this experience within the cycling community.
I am still requesting a full refund.
April 22, 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for your feedback.
We are sorry to hear that you were dissatisfied with your experience.
To clarify, all orders shipped outside the European Union may be subject to import duties, taxes, and customs fees determined by local customs authorities and collected by the courier before delivery. This information is clearly indicated during the checkout process. As the seller, we have no control over customs assessments, procedures, or the amount charged by customs authorities.
According to the information provided by the courier, the shipment was presented for delivery and customs clearance. When the required import charges were not paid within the courier's deadline and the parcel was refused, the shipment was subsequently classified by the courier as abandoned. In such cases, the courier determines whether a parcel is returned to the sender or abandoned, and a return is not always available.
Regarding the declared value, commercial invoices are generated based on the order information and applicable customs requirements. We are not involved in the calculation of duties or taxes imposed by customs authorities.
We understand your frustration with the outcome and regret that the parcel was not received. However, because the shipment was classified as abandoned by the carrier and was not returned to us, we are unable to issue a refund for merchandise that was neither received back nor made available for recovery by the courier.
Kind Regards
Lordgun Team
They do not advertise all shipping…
They do not advertise all shipping fees, package showed up and I “owed” and extra $100. Beware if you are not from Italy.
After seeing their reply, their other competitors in europe are able to figure out how to include the full shipping cost, or get an exemption. I stand by that Lordgun is doing the bare minimum in fine print to make their customers aware.
April 29, 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
Shipping originates from the EU, and during checkout it is clearly stated that customers outside the EU may be subject to additional import duties, taxes, or customs fees required before delivery.
These charges are applied by the destination country’s customs authorities and are paid directly to the courier. Lordgun does not collect or control these fees.
We recommend that customers outside the EU check their local import regulations before placing an order.
Kind Regards
Lordgun Team
Good price, fast delivery.
Great purchase, goods at a very good price and fast international delivery, will definitely use again (in fact I already have!)
April 30, 2026
Unprompted review
Complete lack of customer service
Complete lack of customer service. Ordered knee pads on 10 February. Now 28 April and still not arrived. Numerous emails complaining, only to be told they 'are investigating delivery'. Requested refund - ignored. Requested replacement for missing order - ignored. Would not recommend Lordgun to anyone.
February 10, 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for your feedback.
We are sorry to hear about the inconvenience caused by this delay.
When a shipping issue occurs, we are required to open an investigation with the courier company. Please note that the investigation is handled directly by the courier, and unfortunately the process can take some time to be completed.
Until the courier officially confirms that the parcel is lost, we are unable to immediately proceed with a refund or a replacement shipment. However, despite the ongoing investigation, the customer has already been refunded, as we certainly did not intend to abandon the case or ignore the issue.
Thank you for your patience and understanding.
Kind Regards
Lordgun Team
Extremely disappointing experience.
Extremely disappointing experience.
Order nº 26.002.170.508 arrived incomplete — the package only contained replacement lenses, and the actual glasses were missing. The outer parcel was fully sealed and opened by me, with no signs of tampering, which clearly points to an error during packing.
I immediately contacted customer support and provided all requested photo and video evidence. Despite this, the company dismissed the issue, claiming the order was shipped correctly, and refused to take any responsibility or offer any form of resolution.
Paying for express shipping and receiving an incomplete order is already unacceptable. Refusing to properly investigate or resolve the situation makes it significantly worse.
Based on this experience, I cannot recommend this company. If something goes wrong with your order, do not expect accountability or a fair solution.
April 22, 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for placing feedback.
We understand your frustration and agree that receiving a package containing only the replacement lenses, without the glasses themselves, is highly unusual.
Our team carefully reviewed the shipment process for this order and, at this stage, we have not identified any anomaly during packing or dispatch. Additionally, the outer parcel shown in the materials provided does not appear to display signs of tampering or damage during transit.
That said, since you continue to report that the glasses were missing upon delivery, we are continuing to investigate the matter further with our internal team and shipping contacts to gather any additional information that may help clarify what occurred.
Should we receive any new findings or updates regarding this case, we will contact you directly.
Kind Regards
Lordgun Team
Great value. Beware import duty.
As others have mentioned you need to check if you will incur duty charges for more expensive purchases. Trouble free transaction for me with no import duties payable on some Oakley radar ev’s which were much more expensive on other sites. Great value and received them fairly quickly
March 24, 2026
Unprompted review
Disappointing customer service and low…
Disappointing customer service and low quality product
Beware of this company!!! bought a Deda seat post and just out of box and it’s out tolerance and in top of that I have to pay shipping cost to return it
April 13, 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for placing feedback.
We are sorry to hear about your dissatisfaction.
To clarify the situation, the seat post was purchased in 2024, while the issue was reported to us in 2026. Since this was not a defect reported immediately upon delivery or upon opening the package, it cannot be treated as an immediate return case.
Following the standard warranty procedure, the case was opened with the manufacturer, who requested the product to be returned for technical inspection before any evaluation or replacement can be considered.
As the shipment originates from outside the EU, return shipping costs are the responsibility of the customer according to our warranty policy. Unfortunately, without receiving the product back for inspection, the warranty process cannot proceed further.
Kind Regards
Lordgun Team
Dissapointing customer service.
Dissapointing customer service.
I bought some castelli XL bib tights and i'm normally a M/L and yet these we're still too small. I would avoid buying castelli garments from abroad for this reason. It's also unclear from the website that the origin is Italy, why have a .co.uk domain name if your product are subject to import duties.
I tried them on once, and promptly sent them back to which I received a notice that there was a substance on them so they could not be accepted. So i had to pay more postage and import duties to get the items back, they didn't offer even a partial refund.
Upon receiving the item back the substance easily flaked off with a fingernail and was <5mm in size.
Dissapointing customer service, I would avoid!
March 2, 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for placing feedback.
We are sorry to hear that your experience did not meet your expectations.
Regarding your return, once the package arrived at our warehouse, our team identified that the garment was not in the same condition in which it had originally been shipped. As stated in our Terms and Conditions and in the return approval email sent to all customers, returned items must be sent back in perfect condition, exactly as received.
For this reason, the return could not be accepted and the item was sent back to you. While we understand your later observation that the mark could be removed easily, the issue was not related to the difficulty of removing it, but rather to the requirement that returned products arrive clean and compliant with our return policy. Our warehouse operators are not authorized to clean or restore garments before inspection.
We kindly invite all customers to carefully check the condition of products before shipping returns to ensure they meet the return requirements.
Kind Regards
Lordgun Team
Never have a problem with these guys
Never have a problem when ordering from these guys. Goods always in stock, prices often the best around and delivery is spot on - just remember to order under £130 incl delivery to avoid customs charges in the uk
March 6, 2026
Unprompted review
UK customer , highly recommended
UK customer, Ordered from Lordgun twice now. Was very unsure ordering as first but took a leap and what good decision that has been. Ordered a helmet first time round which saved me a decent amount of money and second time tyres and tubes which again saved a decent amount of money. Would recommend for sure!
April 2, 2026
Unprompted review
Never buying here again
I ordered a groupset, which arrived with the shifter (included in my order summary) missing. Lordgun took almost a month to deny my claim and will not send me a shifter or a refund. Buying here runs the risk of being charged for something and not receiving it!
March 12, 2026
Unprompted review
Reply from Lordgun
Dear customer,
We are sorry to hear that you are dissatisfied with your experience.
Please understand that, when a customer reports a missing item, we are required to carry out a complete investigation before providing a final response. This process involves checking several internal departments, including warehouse preparation, packaging verification, shipping documentation, and order handling records. As we process a very large number of orders every day, these checks require time in order to be conducted accurately and responsibly.
For this reason, an immediate reply is not always possible, especially in cases where we need to carefully reconstruct every step of the order preparation and shipment process.
Following our internal investigation, all records related to your order confirmed that the shipment was prepared and dispatched correctly, with the items included according to the order summary. Based on the outcome of these checks, we were unfortunately unable to validate the claim for a missing shifter or proceed with a refund/replacement request.
We understand that this outcome may be disappointing, but we assure you that the case was reviewed carefully and with attention by the relevant departments before a final decision was made.
Kind Regards
Lordgun Team
I ordered 2 fox chest guards as…
I ordered 2 fox chest guards as slightly cheaper. Then get hit for Customs charges of £80 plus. Contacted customer support totally useless. Need the items for a cycling holiday had to pay the additional fee which made them more expensive. Nothing indicated within the basket when purchased. Would never purchase from them again!
March 23, 2026
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating unexpected costs can be.
As your order was shipped from Italy to a destination outside the EU, customs duties and import fees may be applied once the parcel reaches the destination country. These charges are determined by the local customs authorities and are unfortunately outside of our control.
Please note that, as stated in our delivery information page, any customs duties or import taxes must be covered by the customer. Regrettably, we are unable to estimate these costs in advance or provide alternative quotes, as they vary depending on the regulations of the destination country.
For more detailed information about these charges, we recommend contacting your local customs office directly.
We appreciate your understanding and remain available if you have any further questions.
Kind Regards
Lordgun Team
Bike purchase
I have ordered a Merida one-sixty 500 from this store.
I am 100% satisfied.
Product in perfect condition.
Friendly customer support.
Fast delivery.
Perfect packaging.
February 25, 2026
Unprompted review
Ordered sunníes and gloves
Ordered from Lordgun a couple of times now. Both times had a great price, product delivered in good condition in good time. Would definitely order from them again.
December 31, 2025
Unprompted review
I am going to give an honest review
I am going to give an honest review. I'm not here to complain about tariffs. We all know how the world is working right now. I am here to discuss about their business practices. I ordered Continental GP5000 s tr tires from them. One of the tires had crooked letters and incomplete decals. It look like dog shit to be honest. Instead of messaging Lordgun I figured I would contact Continental USA first. They told me LordGun is not an authorized dealer for them and I have to deal with LordGun. I message them and go through the process. Iku my customer service rep did a good job helping me through this. But LordGuns management denied my claim. I wasn't making it a big deal. Maybe a small store credit for these busted looking tires. Management denied it. Honestly I do not order much from Lordgun and mainly Gambacicli and Ciclimattio. All pricing are equal across the board to be honest minus or plus a few dollars.
Had to edit this. But wanted to shout out to Iku. This rep has always helped me the best they can.
February 26, 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for taking the time to share your honest feedback.
We’re sorry to hear about your experience with the Continental GP5000 S TR tires and understand your disappointment regarding the cosmetic issue you encountered. While such imperfections do not affect product performance, we recognize that product appearance is also important and contributes to overall satisfaction.
Regarding your claim, as a retailer we follow the warranty guidelines provided by our suppliers. In this case, the issue reported did not meet the criteria for replacement or compensation under those policies. That said, we understand your perspective and appreciate you bringing it to our attention.
We’re glad to hear that Iku was able to support you throughout the process. We will be sure to share your kind words with them, as providing helpful and responsive customer service is very important to us.
Your feedback is valuable and helps us improve both our service and communication. We hope to have the opportunity to serve you better in the future.
Kind Regards
Lordgun Team
First time ordering from Lordgun and it…
First time ordering from Lordgun and it will be the last.
The product arrived in a reasonable amount of time which was fine, but I emailed customer service to ask a question and the response was beyond shitty.
There appears to be a theme in these reviews. If you involve customer services, you’ll probably have a bad time.
Too many other online shops to bother buying from these guys again. So many others get it right
January 27, 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for placing feedback.
We’re glad your order arrived in a reasonable timeframe. We’re sorry to hear that your experience with our customer service did not meet your expectations.
We take all feedback seriously and strive to provide helpful and timely support to our customers. If you’d like to clarify the issue you experienced, we’d be happy to review it.
Kind Regards
Lordgun Team
total scam
totally beware!!
if you want the goods you have to pay extra cost to receive them 55 % extra !!
service is extremely poor and they take no accountability for there scamming !!
they continue to try and share hidden information as in below replies for others in the same situation.
Over two weeks still no goods , stuck with UPS , Total shit show by both companies
Avoid at all costs !
February 14, 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
We’re sorry to hear about your experience and understand your frustration.
All of our orders ship from Italy. For destinations outside the European Union, local customs authorities may apply import duties and taxes. These charges are set by the destination country and are not controlled or collected by us, which is why we cannot estimate them in advance.
We clearly inform customers during checkout that additional customs fees may be requested before delivery. If these charges are not paid, the courier is required to return the parcel to the sender. Once the package is delivered back to us, we process the refund; however, original shipping costs and any return fees charged by the courier are deducted, as these costs are incurred during transit.
Kind Regards
Lordgun Team
I would strongly advise avoiding this…
I would strongly advise avoiding this company.
I ordered helmets from Italy to be shipped to England. Just as the parcel was about to leave Italy, I was suddenly sent an invoice for significant import fees that were never made clear to me at the point of purchase.
As soon as I received the invoice, I immediately contacted both the company and UPS to explain that I would not be paying these unexpected charges and asked them to recall the shipment before it left. The company refused to intervene and allowed the parcel to continue in transit despite being fully aware that I would not be accepting it.
I made multiple attempts to resolve the situation early and avoid unnecessary shipping costs, but my concerns were ignored. I then formally refused delivery and did not pay the import balance.
After three months, the parcel was finally returned to the sender. However, instead of issuing a full refund, the company deducted the import and return fees from my refund — despite the fact that the goods were never received.
In my view, this reflects very poor customer service and a lack of transparency around additional costs. The import fees were not made sufficiently clear before dispatch, and my efforts to prevent the shipment were disregarded.
Based on this experience, I would completely avoid this company due to hidden fees and how this situation was handled.
*updated reply
As mentioned in my email, I contacted Lordgun when the parcel was not even collected by UPS and told them I do not want it shipped but they refused to assist and recall the parcel, forcing me into the purchase, then stealing the fees. I believe this is part of the scam.
February 13, 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
We’re sorry to hear that this experience was frustrating, and we appreciate the opportunity to clarify the situation for future customers.
All orders shipped from Italy to non-EU countries are subject to import duties, VAT, and customs charges imposed by the destination country’s customs authorities. These fees are not set, collected, or estimated by us, and they are legally payable by the recipient upon arrival in the destination country. This information is clearly stated on our website prior to purchase and in our delivery information page:
https://www.lordgun.com/help/delivery-infos
Unfortunately, because customs charges are determined solely by local authorities, it is not possible for us or the courier to provide an advance estimate or waive these fees.
When customs charges are refused, the shipment must continue through the customs process and is then automatically returned to the sender by the courier. During this process, return shipping costs, handling fees, and any charges incurred by the carrier are applied, regardless of whether the goods are ultimately delivered.
Once the parcel was returned to us, a refund was issued in accordance with our policy, with the return shipping and incurred costs deducted, as clearly outlined in our terms and conditions.
We understand this outcome was disappointing, but we acted in line with international shipping regulations and our published policies. We always encourage customers ordering from outside the EU to review potential customs charges in advance to avoid unexpected costs.
We remain committed to transparency and are always available to answer questions before an order is placed.
Kind Regards
Lordgun Team
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