Lordgun Reviews 

Bought a few things. Excellent price and good delivery times.

First, it was not clearly communicated at the time of purchase that I would be required to pay customs charges. This lack of transparency is unacceptable and misleading.
Secondly, the bib tights I purchased began to come apart at the seam after only a couple of weeks of normal use. This is clearly a manufacturing fault. When I submitted a warranty claim, I was informed that under your Terms & Conditions, return shipping costs are my responsibility.
I find this policy unreasonable and contrary to standard consumer protection principles. Under consumer law in many jurisdictions, when a product is faulty, the seller is responsible for all costs associated with repair, replacement, or return. Asking me to pay £30–£40 to return a defective product that cost £50 is not acceptable.

This was the first and last time i would purchase from you

I have recently ordered my son a helmet , dispite lord gun cycles claiming they have Uk base my item has been dispatched from abroad! UPS have asked for additional charges to be pain almost a 3rd again of the cost ! No tracking number has been provided by lording cycles and now ups claim they can’t find item ! Keep your money this company is a joke !!appalling shocking service
Read your Response ,
items maybe sent from eu well the item still hasn’t turned up n your company are just making excuses ! Where is the helmet I paid over the odds for and 1/3 again in taxes as despite you saying you had a uk base poor service poor customer care and excuse after excuse ! Where is my sons helmet useless company who obviously don’t have a care in the world about thier customers ! DO NOT USE BUY FROM A CREDIBLE COMPANY !!

Bought 4 cycling helmet. Great prices after discounts for top brand products. Took about 2 weeks to arrive, which was no problem.

Everything shipped and arrived promptly, items in a very competitive Price and as described. Definitely would buy again

Don't buy from here you may save 1 or 2 euros but its not worth it. Sent wrong tyre total wrecked my weekend then went dark on email just don't do it to yourself

Ok 4 days to reply

Great price and quality of product.

I have never been compelled to write a bad review but in dealing with Lordgun I had to.
I returned two tyres that unfortunately did not fit my bike wheels, they were extremely tight. Fine, I packaged them up in a shipping bag from another cycling complany, in which I received some items, the bag was in perfect condition, other than it had been previously opened. I ensured the bag was taped up extremely well and posted to Irongun. Please bear in mind the tyres had been issued to me in a bag from Lordgun themselves, not boxed up then bagged, just a bag.
Lordgun contacted me to advise the bag had arrived in unsuitable (not damaged) packaging, no mention of damaged tyres and that they would not be accepting my refund and I had to pay them postage to return the tyres back to me (?!).
I have tried now on a few occasions to refute this but they have remained adamant that they will not refund me (they have now forgotten about the demand for me to pay them to post back), even though the tyres are clearly undamaged. The reason being unsuitable packing.
My argument to this is how can anyone be responsible for how your post is handled once in transit?
I have received no photos, nothing. So there is no evidence, just their word.
Having now seen other reviews of this company, I wish I had not purchased from them.

NB:

Response from Lordgun just proves my point. No damage to the tyres whatsoever, but they will not issue a refund because the packaging was not the ‘specific’ packaging they suggest it should be. They can happily re-sell the tyres and leave me out of pocket. Double bubble for them - sorry but they are scammers!

Good price delivered in good time accepting they come from Ireland

I ordered Magura MT7 brakes, and they were delivered from Italy to the UK within two days. Even with import duties, the overall cost was more economical.

I’ve order a number of items for delivery to the UK. Despite Lordgun being in Italy I’ve always received the items the next day. That’s quicker than if I order from within the uk. Quality service and items always spot on.

Fast shipping at very fair prices, everything I ordered arrived and is legit, great service!

What items show on their website and what you receive are different. Don’t trust this company.

Excellent communication and fast delivery. Highly recommended. Would shop with Lordgun again.

Took a while to be delivered but I knew that would be the case. I'm in the UK and it came from Italy with no problems, also didn't get hit with any import fees. Package arrived in perfect condition and I'm very happy, I will be using this site again.

I have used this company on many occasions and never had any problems, orders delivery quickly.

I have used Lordgun several times. As long as the parts are in stock I have found they are usually very competitive. You have to take into account the shipping which costs more so worth it when buying at least 2 items or more. Shipping is usually quite quick taking into consideration its coming to the UK from Italy. I will continue to use them.

Ordered a helmet from Lordgun.co.uk that looked completely different from the pictures on their website — a clear case of a misleading product listing. When I contacted their customer service, they admitted the photos were wrong, but only offered €10 as compensation.

I declined and requested a full refund and coverage for the return shipping, which seemed reasonable given it was their mistake. Instead, they told me to destroy the helmet and send photos as proof. This made the whole refund process feel unprofessional and dismissive.

Very disappointing experience and poor return policy handling. I regret ordering from them and would not recommend this shop to anyone who expects accuracy and accountability.

Tyres arrived ahead of scheduled date and bought at very good price. Very satisfied.

Always a great service!
Great web shop with a good stock of quality brands and items.
The processing and delivery of orders to Qatar it's always very quick.
I totally recommend this shop!