The product was great and at a great price point. However, they advertise the product as available within 7 days, and then their T&Cs give them 50+ days to deliver it. They were not honest about the d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order two MTB helmets as there was none of the preferred brand in stock in the UK. They were delivered quickly and at a competitive price. Would definitely use Lordgun again.
I have used Lordgun several times. As long as the parts are in stock I have found they are usually very competitive. You have to take into account the shipping which costs more so worth it when buying... See more
Oh dear. Purchased a Garmin Varia from them in June 2026. It appeared as if - on the Royal Mail website, (which feeds from Lordgun) - that it had been 'Delivered' (no signature, photo, neighbour... See more
Company details
Information provided by various external sources
LordGun is a relatively new Italian based company in the world of 'e-commerce with its roots firmly established in a solid past with a great success in the world of cycling: which results a combination of innovation and experience.
Contact info
via Fura 7, 25125, Brescia, Italy
- info@lordgunbicycles.co.uk
- lordgunbicycles.co.uk
3.0
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
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Beware this is NOT a UK website, you will be caught out by hidden fees
TLDR I paid over £100 to try on a helmet...
I bought a helmet for £151 from lordgun, it's a UK website so I assumed it would arrive from the UK. I didn't pay enough attention to the fine details (which were not on the first page when viewing products to buy) to see my helmet would actually be sent from Italy.
I paid £13 for postage, was hit with a £50 import tax, and then found the size was way way off and I had to return it.
I then had to pay another £20 in postage, and another £25 import tax to Italy. I sent them the Italy import tax email, which they then paid and took off my refund without first asking if I was ok with that.
I don't think it's fair I should have to pay 100% of the cost as it was the incorrect labelled size that meant I had to return it to begin with. At the very least I think they should be paying the import tax to their own country if I have to do it for mine.
They have lost nothing and can keep the helmet to resell, I have lost over £100 with nothing to show for it.
I'm now seeing lots of other people from the UK caught out by the .co.uk website, and then Lordgun just reply telling people "You should have checked our legal page that shows we are in Italy". WHY NOT PUT IT ON THE ACTUAL PRODUCT PAGE BEFORE CHECKOUT TO WARN PEOPLE, with so many others falling victim for the same thing you must know you are tricking people at this point and something needs to be done about this.
If they try to reply with some excuse to this review, please give any reason why you can't warn customers of the extra fees on the initial product page like other websites such as Amazon and Ebay do if shipping international. Why have you made it harder to find in a separate legal page or halfway through the checkout process on a .co.uk domain. (Looks like they replied with no excuse to why they can't better inform customers where they are truly based. They have put much more effort into appearing like a UK based website than they have into warning customers about where they are truly based.)
August 29, 2025
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for contacting us and sending us feedback. We're genuinely sorry to hear about your experience and the unexpected costs you incurred. We understand how frustrating this must have been and appreciate the opportunity to respond.
We’d like to clarify a few points while also acknowledging the concerns you’ve raised.
1. Location & Import Duties:
Lordgun is based in Italy, as stated on our Legal Information page, which is accessible from every page of our website.
Unfortunately, since the UK is no longer part of the EU, customs duties, VAT, and handling fees may be charged by UK authorities when goods are imported. These charges are outside of our control and are not collected or set by us. We do inform customers of the possibility of such charges both via a pop-up warning before checkout (which must be acknowledged to proceed) and in the cart, in accordance with international selling standards.
2. Sizing & Return Costs:
We're sorry to hear the helmet size wasn’t as expected. While we strive to provide accurate sizing information, we understand that sizing can sometimes vary between brands and models. Return costs, including any import charges to Italy, are unfortunately the responsibility of the customer, as stated in our Returns Policy, which aligns with the standard practices of international e-commerce.
Please know that the import tax to Italy was not an extra charge but a fee we had to pay to receive the return. We paid the fee directly and deducted it from your refund. We do understand how that could feel unfair, especially when you were already disappointed with the product.
Once again, we’re very sorry you’ve had this experience, and we appreciate your honesty in pointing out areas where we can improve.
Kind Regards
Lordgun Team
Always a great purchase experience
Always a great purchase experience. I've ordered many times and always get things shipped quickly to Canada. I was a bit surprised to see the lower ratings here. It's always been a positive experience on my side. 5 stars from me.
October 6, 2025
Unprompted review
Bought two inner tubes with Priority…
Bought two inner tubes with Priority 1/2 day delivery, the delivery company attempted to deliver 7 days later, I was no longer at the property. They charged me 35€ for this, never received. Refused to do anything about this.
September 1, 2025
Unprompted review
Reply from Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
Unfortunately shipping to islands takes longer than regular delivery. The courier tried to deliver your parcel on the 4th day since disptach but the shipment has been refused. They still tried to deliver the package multiple times after the first delivery attempt. The parcel has later been returned to the sender:
in case of rejected delivery, shipping fees and costs of return are deducted from the refund amount as per practice.
Kind Regards
Lordgun Team
Great product but long delivery times and evasive customer service
The product was great and at a great price point. However, they advertise the product as available within 7 days, and then their T&Cs give them 50+ days to deliver it. They were not honest about the delivery timetable when questioned and they continued advertising the product as available within 7 days, while telling me it would take 3 weeks.
September 1, 2025
Unprompted review
ORDERED NOT RECEIVED
I ordered a product on 08/08/25. No goods received. I have queried this with them, they have acknowledged that there has been an error in delivery and that the package has been sent back to their FACILITY. They will not refund until they have received said item. Poor service, well actually no service some seven weeks after my order was placed.
September 29, 2025
Unprompted review
Reply from Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
We regret to inform you that your parcel has been returned to us by the courier, who unfortunately did not provide a reason for the failed delivery attempt. Upon receiving the returned package, we promptly issued a full refund to the original payment method used at the time of purchase.
We sincerely apologize for any inconvenience caused by the non-delivery of your order.
Kind Regards
Lordgun Team
Excellent transactio
Excellent transactio. Qualty parts. Quick delivery.
Thank you
September 13, 2025
Unprompted review
Good deal and delivery time was good too
Good deal and delivery time was good too
August 22, 2025
Unprompted review
Inadequate packaging and poor after-sales service.
I inadvertently placed an order from Lordgun mistaking them for another store I’d previously ordered Continental 5000 tyres from.
Their prices are competitive and they shipped my order very quickly.
However, be warned they ship their goods in a plastic mailing bag and not a cardboard box.
This can be fine for suitable goods such as clothing.
Unsurprisingly the branded packaging was completely destroyed in transit which was not welcome as the tyres had been purchased as a Gift.
When I brought the damaged goods to the attention of Customer Services they blamed the Courier.
I could have returned the order but the costs and financial loss involved made that option non-viable.
No offer of a discount for the damaged goods was offered.
My advice: unless the pricing of what you’re purchasing is at a significant discount I would AVOID purchasing from this company as their care and after-sales service is very poor.
July 8, 2025
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for your feedback and for taking the time to share your recent experience with us.
We're very sorry to hear that the condition of the packaging did not meet your expectations, particularly since the tyres were intended as a gift. We completely understand how disappointing this must have been.
Please allow us to clarify: while we make every effort to ship our products in sturdy cardboard boxes, in some cases—especially with non-fragile items like tyres—we use plastic mailing bags. This choice is made in consideration of shipping costs and efficiency, and in our experience, tyres typically arrive without issue due to their robust rubber construction.
However, as you've rightly pointed out, transit conditions can vary depending on the courier. While the tyres themselves were not damaged, we understand your concern regarding the branded packaging being compromised. Unfortunately, we are unable to offer compensation in cases where the product itself arrives in good condition, even if the outer packaging has suffered during shipping.
That said, we truly regret the inconvenience caused and appreciate your honest feedback. It has been shared internally so we can continue to review and improve our shipping practices, especially when items are being sent as gifts.
Thank you again for your order and for giving us the opportunity to address your concerns.
Kind Regards
Lordgun Team
Great experience and service
Wow, just amazing experience all round.
Being slightly cautious buying from outside the UK I ordered a few small items which were delivered within a week (very acceptable I think).
After this I then ordered a genuine pair of Oakley cycling sunglasses which again arrived within a week.
Lordgun’s pricing is very reasonable (way cheaper than UK sites! And if you bunch a few items together the postage is very similar to buying from a UK supplier.
I am so happy to use Lordgun anytime, very happy customer here😎
September 20, 2025
Unprompted review
My experience was good
My experience was good, order arrived quickly and well packaged. No issues with customs as below the £135 including postage limit.
September 19, 2025
Unprompted review
No complaints
No complaints. Competitive prices with goods delivered safely and ahead of time. I will be back.
September 18, 2025
Unprompted review
Sent me a faulty TPU Tube
Sent me a faulty TPU Tube, contacted them and they say I have to raise a claim with the manufacturer!!! I have no legal recourse to the manufacturer only with them. Complete charlatans, mighty be cheap but not worth the risk. Reading other reviews it does not seem I am alone
August 13, 2025
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for contacting us and sending us feedback.
If you have received a faulty product, you are welcome to contact our customer service through email and provide photos or video that show the issue. Please note that for problems with products, we must file a warranty case with the supplier: this is a procedure that is taken care by our assistance after the client provides the requested pictures.
If then the supplier confirms that there is a manufacturing defect with the item, they will provide a refund or substitution based on the availability they have.
https://www.lordgunbicycles.co.uk/help/returns-and-refunds-outside-european-union#items_under_warranty
Kind Regards
Lordgun Team
Worst customer service
I ordered a new Cannondale e-bike from this dealer on 28.08.2025 and received it on 01.09.2025. Unfortunately, the bike already had several defects during the first inspection, which I reported within the specified 48 hours: Damaged coating of the shock rod (you get caught with your fingernail (Fox Float X Factory, RRP 799 €)) – a significant technical and visual defect that limited its usability. I had to remove the shock at my own expense and have it replaced by a temporary alternative. Slight scratches on the top tube, which I rated as less relevant with the application of a paint protection film in the meantime. Software deviation in the Shimano bike computer, which did not have the range of functions of four, but three riding modes described by the manufacturer. I carried out a software update myself, as no solution was offered by the dealer. In addition, the bike had already driven a few kilometers when it was delivered, which does not correspond to the promised new condition. Despite several suggestions on my part (free replacement of the damper, reimbursement of the removal costs or reasonable price reduction), the dealer only offered a flat discount of 50 € (for all defects), which is unacceptable with a damper value of several hundred euros. A return of the bike was suggested by the customer service, but is not an option for me because of the already used and the self-carried out replacement. Overall, I am disappointed by the trader's unwillingness to adequately address the apparent defect. The compensation offered does not reflect the actual damage, and the customer service leaves a lot to be desired. It is tried by all means to evade the legal warranty. At the moment, legal action is being examined.
September 9, 2025
Unprompted review
Reply from Lordgun
Good day,
thank you very much for your feedback.
You ordered and received a bicycle from us.
The bicycle was inspected, pre-assembled, insured, securely packaged and shipped by us.
After receipt you informed us that the bicycle had scratches and other modi. From the photos provided by you we could see that the bicycle was well protected packaged.
You also stated that we had charged hidden shipping costs and you demanded the settlement of the difference. However, you received free shipping.
After checking the scratch on the damper we offered you a subsequent discount.
You declined this and we offered you a return and refund of the bicycle.
This you also declined, since you had already used the bicycle.
A new proposal was communicated to you, the submission and inspection of the damper.
We have already informed you via email and are waiting for the required data for booking the pickup.
We apologize for any inconvenience caused and remain available for further assistance.
Please also note that our response times are 24–48 hours during the week (Monday–Friday).
Best regards,
I bought some tyres from LGC
I bought some tyres from LGC. They arrived within a few days which is excellent as they were dispatched in Italy. Will definitely use LGC again
August 8, 2025
Unprompted review
i received a damaged bike grips and…
i received a damaged bike grips and Lordgun insisted that they left them in a perfect condition. its shouldn't be my concern if they left Lordgun damaged or during shipping. their refusal to take responsibility is the worst service i expected. if this is how they handle 30usd i can imagine their responsibility for more expensive ones - I won't buy there anymore
September 12, 2025
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for contacting us and sending us feedback.
We're sorry to hear that you were disappointed with your experience. We would like to clarify that all items, including the bike grips you ordered, are carefully checked by our team before being securely packaged for shipment. At the time of dispatch, the product showed no signs of damage.
Our policy, which is clearly outlined in our terms and conditions, requires that any damage or issues be reported within 48 hours of delivery. In your case, the report was submitted more than 10 days after receipt, making it difficult for us to determine the origin of the damage or whether it occurred during shipping or afterward.
Unfortunately, accidental damage or damage reported outside the reporting window cannot be covered by our warranty or return policies. We understand this may be frustrating, but we must follow these guidelines to ensure fairness and consistency for all our customers.
That said, we remain at your disposal for any further assistance you may need or questions you might have.
Kind Regards
Lordgun Team
Hassle free bike bits
Reasonable prices, quality products and prompt delivery.
August 8, 2025
Unprompted review
I have been buying from Lordgun for…
I have been buying from Lordgun for around 6 years. They have good items at fair prices. I have never had any negative experience with their service. Items have arrived on time and as described.
I hope to buy from them in the future. It's a shame that UK left Europe.
August 29, 2025
Unprompted review
I've ordered with them in May 12
I've ordered with them in May 12. No order arrived ,no one replies !!! Is crazy , very bad shop
May 12, 2025
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating delays can be. We’d like to clarify that your order was shipped using the Parcel Force option you selected at checkout, which has an estimated delivery time of up to 25 working days. Since the parcel is being shipped from Italy to the UK, customs clearance may sometimes add extra delays beyond our control.
As soon as we saw your review, we opened an investigation with the courier to get more information on the status of your delivery. We’re currently waiting for their response and will update you as soon as we hear back.
For future reference, please don’t hesitate to reach out to our customer service team directly if there are any issues with your order. Without a message from you, we’re unable to act on any problems in real-time — and we want to help as quickly as possible.
Thank you for your patience and understanding.
Kind Regards
Lordgun Team
A scam
Item ordered in good faith, never arrived and they refused to accept any responsibility or issue a refund. Well and truly scammed. Not worth the risk for a few £ saving.
However this is their opportunity to redeem themselves with excellent customer service. I wonder what they’ll do???
August 5, 2025
Unprompted review
Reply from Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
You reported that an item was missing from your package. In response, our team thoroughly reviewed our internal security camera footage and confirmed that all items in your order were correctly packed and shipped. We have also provided you with screenshots from the footage for your reference.
As we have not received any photos of the parcel as it was delivered to you, we are unfortunately unable to verify whether the package may have been tampered with during transit. Without such evidence, we are also unable to initiate a claim with the courier.
We sincerely regret any inconvenience this may have caused. For future reference, should there be any concerns with a delivery, we kindly ask that you retain the original packaging and share photographs with us as soon as possible. This will help us investigate and support you more effectively.
Kind Regards
Lordgun Team
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