Lorok Reviews 126

Delivery took 2 months to even be posted then another 3 to arrive. Took my money, ignored all emails and I then have to pay a customs fee of 20 pounds... Scarf is very small... SCAM COMPANY

I ordered my scarf 28th of January and still waiting. I didn’t get any response on mails or DMs on instagram. Order #2638. I can see you respond to some reviews, why not all of them? Unfortunately can’t recommend this site eventhough the designs are sick.

It’s been over three weeks since I placed an order on this site, and I have had no updates from the seller. If the delivery is taking longer than expected, it would be appropriate to send an email. I have received no response to my follow-up emails, which is becoming concerning.

Ordered my first scarf in DECEMBER 2023. Website said “it’s a pre-order” “shipping in 3-5 weeks”, all that stuff. Unfortunately, believed it, and ordered another one in January 2024. Same thing. Sent countless emails, even DM’d them on instagram, no reply. None of them came, till this day, December 2nd 2024. Really, really sad, because falling in love with the design made me and a lot of other people hope for nothing. I understand though, when i bought them, they were on sale, and with amount of feedback they received - all sorts of stuff can happen. I just wish they reached out and explained or gave a refund.

To them: everyone who hasn’t received your scarfs STILL see you active on social media and even on here. Please be decent humans being.
Orders #2058 & #2624

Beautiful scarf, came quite fast

I ordered a scarf on 10th November - I have tried multiple ways to contact the company for an update on my order #3388 - but no success - have asked for a refund but no reply to that either! Hope I get a reply to this review! 🙏🏻

I ordered my scarf October 23, and it got here today (November 20)! The scarf is soft and so pretty and exactly like in the photos on their website! It is long, thick material and comfy to wear! I knew it was a preorder like many small, sustainable shops work, so I didnt expect the scarf to arrive in a week. When I messaged the customer service, I got a quick response and then a week or two later I got an update that the scarf would ship in the next few days, which it did a couple days later! I can understand that some people are frustrated with the communication, however, it did say on the website that it was a preorder! Maybe it would help to get some updates in between, or in the confirmation email it could say again that the item is a preorder and maybe give an approximate shipping date! I really like my scarf and it was worth the wait in my opinion!

I literally got flagged for defamation from this company, due to my previous review. LOL. I ordered this scarf in March. Send multiple emails, to multiple addresses. And they don't answer. This is literally a scam. I got a mail the order was on it's way. But it never got registered with a delivery company... Total scam and they have the audacity to frame me for defamation. I never received a scarf and cannot get a refund because there is no communication. Big shit company. If they behave like this they should stop their business. They are obviously bad at it.

Unfortunately, communication with the Lorok company is impossible. I have tried to reach them several times by email, even via Instagram I have not received an answer. I ordered a scarf a while back, but haven't received anything since (ordernumber #3288). Personally, I don't think the scarf is cheap and I would really like to receive it, otherwise I will ask for my money back. As you can see in the other reviews, people are not satisfied with the delivery and customer service. If you order from Lorok, think twice.

SCAM SCAM SCAM
don't buy anything!

Lorok, don't relax. Internet is powerful and information about your service will be spread.
Good luck!

Ordered a scarf back in February- never received it. Have tried emailing and messaging on instagram but no response from the company. If someone from the company is reading this, I would like a refund for order #2914 that was never shipped to me. I have sent another email today with my reference number.

I ordered a scarf in the beginning of October and I was waiting patiently for any kind od information about my order, unfortunately not a single mail came, despite many attemps to contact the shop by me on email, Instagram or Facebook. Order #3124
Edit:
I will not change my reviev until i get the order, shop promissed me that scarf will be sent in a previous week, didn't happen.

Nice scarfs, ordered in the beginning of October, arrived today, as expected and placed in the website. I understand when someone only rule a website and is preorder.

Didn’t get my order. Actually nothing to add to reviews below. Everything is the same. I wish I checked this site before ordering. Nobody replied to my email. In their terms written that we should keep a friendly type of communication but in fact Lorok is the one who doesn’t respect anybody. And it feels like a scam.
Where is my order #3152?
I am not going to wait months. Legal matter is coming.
UPD Lorok told me that this week my scarf will be sent. I was kindly asked to change this review after i got it. And u know what? nothing happened. another week has gone. did u what to change the review to even worse one?
UPD Ok. so I am really tired of this. EVERYBODY WHO WAS SCAMMED, LET'S COME TOGETHER AND FILE A CLASS ACTION LAWSUIT AGAINST LOROK. HE SHOULD NOT GET AWAY WITH THIS.

Never received my order. Won’t reply to any emails or Instagram messages.
Would love a refund, order number #3053

Been a month and not a word from anyone

Great quality product, extremely fast and smooth delivery

I recently ordered one of their beautiful scarves, high quality, exactly as shown on the website. Mine got delivered even weeks before the production date shown on the page. Just check the date of shipping before you order, since they produce only upon ordering, which means it might take a few weeks.

A scam. Ordered a scarf (order 3114) on October 12th - no information on the order. Have not received it nor it has been shipped. Emailed their support - no response. Do not recommend.

Updated 13.11.2024:

My review was originally one star. I updated it to two stars because Lorok got in touch and refunded me the cost of the scarf and the shipping. Thank you Lorok.

I would like to update to more stars, but the original lack of communication, insanely long timeframe, and me in the end not getting the scarf I ordered almost a year ago prevent me from doing that this time. Next time I hope.

———

I ordered a scarf from Lorok in late December 2023. I still haven’t received it.

When I ordered it, it was a pre-order, and they said it would ship in mid January.

When I hadn’t received it or any notification after one month, I wrote them, and received a prompt reply from someone named Diego saying it would ship in the next few weeks.

When I didn’t receive it after a few weeks, I wrote them again (mid February). Eleven days later I received a message that seemed automated saying it would be dispatched the following week.

One month later (late March), I had not received the scarf, or any other notification. I wrote them a third time, asking when I would receive it. I did not receive a reply.

Two weeks later (early April), spring had come and I did not need the scarf anymore. I wrote to them saying I would like a refund for it.

One week later Diego replied with a quite long email (addressed to one ‘Igor’) offering me a discount on another order to ‘compensate for the delay’, and saying the original order would take an additional 2-3 weeks. At this point I assumed the whole thing was a scam, ignored the mail and tried to forget about it.

Then at the end of May I received a notification that the shipment was on its way, but didn’t hear anything more after that. No scarf ever arrived, and when I track the order it still, months later, just says ‘dispatched’ with no further tracking entries.

Recently I happened across the Trustpilot page and was interested to see both many people with an experience similar to mine, and some who actually (apparently) had received a scarf (?!).

So Lorok, if you’re reading this, please help—I would love the scarf if they are real, or at least a refund. It would be sad if you were a scam.

My order number is #2192
I have contacted the team via email several times but got no response or any update on my order. I have given up hope and believed that I just simply got scammed awhile ago, but then I received a promotional email from Lorok saying I’ll get 20% for my next order??? Just feel insane. Could I just get my refund plz.

Update:
Hi,
I’ll gladly change the review if I did get my refund back, but I cannot find the refund payment in my bank account. I have since renewed my card that was used for the transaction so that may be the case. So if you would check where did the money go cause I don’t think it went through. Thx.