LOST GEN CLUB Reviews 1,192

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 535 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often noting that items like necklaces and chains are well-made and look exactly as advertised. Many appreciate the affordable pricing, especially considering the high quality, and highlight the value received. The delivery service is consistently described as speedy and efficient, with orders arriving quickly and securely packaged. The ordering process is generally smooth and easy, leading to overall satisfaction with purchases. However, some people mentioned issues with certain items, describing them as cheap, flimsy, or not matching the advertised quality, particularly with rings and bracelets. A few customers also expressed dissatisfaction with the return process, citing high shipping costs for international returns and difficulties with promotional items. Additionally, some reviewers found certain jewelry pieces to be discolored or not suitable for adult sizes, particularly necklaces that were too short.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as great quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and timely... See more

Price

Consumers find price to be positive, with many reviewers highlighting the great quality and pricing, and... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the accuracy of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well from an excellent speedy delivery to the perfect packaging to the quality of my necklace was totally super! I shall definitely be buying something else.

Rated 5 out of 5 stars

A very lovely necklace, bracelet and a ring. Bought these at 3 for the price of 2. Great buy and excellent delivery. less than a week after my order. Will highly recommend them.

Rated 5 out of 5 stars

A perfect transaction. The necklace was and still is perfect for me. So much so I will be looking for a similar link bracelet.

Rated 5 out of 5 stars

Love the necklace. Great quality for the price. Lovely presentation/storage box. Timely delivery. I will purchase again for sure.


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,192)

722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I never get the product I think…

I never get the product I think somebody stole it from my mailbox

May 24, 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Alex,

Thank you for reaching out, and we’re really sorry to hear about this situation. We understand how frustrating it must be to believe your package may have been stolen.

We also want to clarify that we haven’t been able to locate any order under the name shown on this review. To help you properly, please contact us directly with your order number or the email used at checkout so we can look into this for you.

If your tracking shows the package as delivered but you haven’t received it, we can also help investigate this with the carrier and explore possible solutions, such as a reshipment if eligible.

Please message us so we can assist you further and resolve this as quickly as possible.

Kind regards,
Lost Gen Club Customer Support.

Rated 5 out of 5 stars

Great customer service

Great customer service! Ordered quite a few things from them over the past couple months and was only unhappy with one item, but this was a personal style decision. Returns can be slightly complicated. Overall happy with the quality.

May 7, 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Diangelo,

Thank you for taking the time to share your feedback. We really appreciate your honesty.

We’re glad to hear that you liked two of the three items you received, though we’re sorry the overall experience, especially regarding the return process and shipping time, was frustrating for you.

We understand that international returns can feel inconvenient. Our return process and return center information are outlined in our return policy on the website, but we completely understand your feedback regarding shipping labels and return shipping logistics. Comments like yours genuinely help us identify areas where we can improve the customer experience.

We also weren’t able to locate an order under the name shown on this review, so please feel free to message us directly with your order number or the email used at checkout. We’d be happy to check the shipment issue further and see if we can provide any other possible options or resolutions for you.

Thank you again for sharing your experience with us.

Kind regards,
Lost Gen Club Customer Support.

Rated 1 out of 5 stars

Very cheap and not as advertised!!

Very cheap and not as advertised!!! Disappointed and returning the 2 necklaces i bought.

Best regards,

Shawn

May 22, 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Shawn,

Thank you for taking the time to share your feedback, and we’re really sorry to hear that the necklaces didn’t meet your expectations.

We understand how disappointing it must feel when a product doesn’t match what you had in mind, especially when you were excited about your order. We always aim to represent our products as accurately as possible on our website through clear photos and descriptions, so it’s concerning to hear your experience was different.

We’ve also noted that you’re returning the items, and once they arrive and are processed, our team will handle the return according to our policy.

If you need any help with the return process or would like us to look into anything further for you, please feel free to contact us directly with your order details so we can assist you right away.

We really appreciate your feedback, as it helps us continue improving both our products and customer experience.

Kind regards,
Lost Gen Club Customer Support

Rated 5 out of 5 stars

Nusa Bracelet

My bracelet came in a decent amount of time and it’s exactly as it was pictured online. It fits just right, I love it a lot. I will definitely order again in the future!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, very solid and aesthetic jewelry. Will definitely be buying from again.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Items are really nice and very well…

Items are really nice and very well made. The only issue was the delivery time. However, they’ve arrived and look amazing so far. Let’s see how they go during the time.

May 16, 2026
Unprompted review

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