Lostloom Reviews 88

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their luxurious softness and comfort, often comparing them favorably to high-end alternatives. Many people appreciate the thoughtful details in the bedding, such as secure fastenings and precise sizing, which enhance the overall experience. The customer service is frequently highlighted as outstanding, with many reviewers commending the prompt and efficient assistance received. Reviewers also frequently mention the beautiful and luxurious packaging, which adds to the delight of receiving their orders. The delivery service is generally fast and reliable, contributing to a positive overall purchasing journey. However, some people were dissatisfied with the delivery company, experiencing issues with parcel handling or delayed deliveries. A few other people also felt that some items, like duvet covers, were not perfectly sized for their duvets, leading to excess material.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the exceptional quality and... See more

Quality

Consumers find quality to be positive, consistently praising the luxurious feel and high standards of the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy delivery, with... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything about Lost Loom is an absolute pleasure. Sheets are fabulous quality - I already have 1200 thread count cotton sheets and these are as good. The attention to detail - ties to hold duvet... See more

Company replied

Rated 5 out of 5 stars

I discovered bamboo bedding several years ago. However, the quality of LostLoom is unparalleled, even down to the packaging. The softness is far superior to even the highest Egyptian cotton thread c... See more

Company replied

Rated 5 out of 5 stars

The bedding feels so lovely silky soft. I can do a snow angel in bed! Very happy with purchase. Only negative is delivery company. They won’t leave parcel with anyone. So had to make sure someone... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the bamboo bedding. I’ve bought bamboo from a different supplier before and thought it was great until I decided to buy from Lost Loom. The sheets feel super soft, silky and cool... See more

Company replied


Company details

  1. Bedding Store

Written by the company

Welcome to Lost Loom. We are a family-run business in Cheltenham, working from our 7,500 square metre warehouse, where we take pride in offering the highest quality bamboo bedding in the UK, thoughtfully made for discerning luxury shoppers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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Rated 5 out of 5 stars

Exceptional Service

Easy to use site, very fast delivery, superb presentation of bedlinen which would be perfect as a gift. Everything is of a very high standard . Many thanks

July 8, 2025
Lostloom logo

Reply from Lostloom

Thanks so much for the lovely feedback! Really glad you liked the quality and presentation.

Rated 5 out of 5 stars

Absolutely LOVE this bedding

Absolutely LOVE this bedding. It arrived in the most gorgeous box, all wrapped up in tissue paper. The bedding itself is in a bamboo bag which will be great for storing. They're unbelievably soft and we've noticed a real difference in them keeping us cooler, especially at the moment with these hot, humid evenings. I'm officially bamboo converted!

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Ordering was quick and easy. It was no problem to add an item later and the customer service has a personal caring touch. The bedding is lovely, soft and luxurious. I would recommend both the company and the product.

June 6, 2025
Lostloom logo

Reply from Lostloom

Thank you for the kind words. We're so glad you're loving the new bedding!

Rated 5 out of 5 stars

High quality bedding

Having spent some time looking for bedding to help with night sweats I came across Lost Loom.
The whole shopping experience has exceeded my expectations. The bedding ordered was delivered promptly and beautifully packaged. It is of excellent quality and I am pleased to report sleeping soundly with no sweats despite a couple of the hottest nights so far this year. A definite improvement on previous cotton bedding.
I ordered super king pillowcases assuming these would be necessary for walled pillows but it's worth noting that the standard pillowcases are generous and easily fit our pillows. My requested return to swap for the smaller size was dealt with promptly by Richard with no issues and a very personal service. How refreshing!
Finally
I am very impressed with the eco-credentials for this bedding and the packaging is all recyclable. Well done Lost Loom.

Would I repurchase...yes absolutely. I am already eyeing the duvet for winter!

June 13, 2025
Unprompted review
Lostloom logo

Reply from Lostloom

Thanks so much for the lovely review! So glad to hear the bedding’s helped with those hot nights. Really appreciate you taking the time to share your experience and love that you’re already eyeing up the bamboo duvet!

Rated 5 out of 5 stars

Exceptional customer service

I incurred a slight problem on the website and I sent a message, within a short period of time Richard called me and rectified the problem. The customer service was exceptional and today I received a beautifully packaged product. I would highly recommend Lost Loom and would definitely use again in the future.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

We are so happy with all our new bamboo…

We are so happy with all our new bamboo bedding from Lostloom!
The quality of the sheets and pillowcases is very impressive. They are silky soft to sleep on, and I found they wash very easily on a cool wool wash, and dried very easily on a cool wool cycle. The packaging is also very impressive, in line with this luxury quality bedding. A delightful touch.
The duvets are amazing too. They are much easier to put into a duvet cover, and they feel so much more comfortable to sleep under. And the amazing tote bags are an unexpected bonus.
All in all I am delighted with these products, and very happy we made the investment.
And, having used the bedding for more than 6 weeks we are just as happy with it.

May 1, 2025
Rated 5 out of 5 stars

Lost Loom the best by far!

Lost Loom the best by far!!
I have tried the kind of bedding before and felt it always came up a little short, so thought I would give this company a try. From the minute I opened my package I rushed to put it on my bed! So happy, as so lovely to sleep on, will definitely be buying more

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

A reputable company

This company did everything it said it would do. The sheets were sent out as promised and arrived in immaculate condition. The description of their product was exact and precise. The product is excellent and I have just bought more from their website. If you like bamboo bedding, and I am a total convert, I would recommend using this company.

May 7, 2025
Rated 5 out of 5 stars

The best bedding ever ❤️

Luxuriously soft, silky, and decadent this bedding is feels amazing and is athstetically pleasing 💖 next purchase the grey set. Cannot recommend this highly enough 👌🏿

May 9, 2025
Rated 5 out of 5 stars

Perfect Product!

The blanket I purchased is exactly what I was looking for - soft, cosy, and just the right weight. It’s heavy enough to feel comforting but not excessively so. It feels really luxurious and makes everything seem a bit cosier. I absolutely love it!

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

I usually don’t leave reviews

I usually don’t leave reviews, but this bedding is truly the best I’ve ever slept on. The fabric is incredibly soft - like hotel-quality sheets, yet even smoother. I tend to overheat at night, but these somehow keep me comfortable without getting too hot. They feel very well made - not thin or flimsy at all. I'm truly impressed; I will certainly buy more!

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great bedding. Very luxurious

I previously brought the bamboo bedding set which was great. Now brought the bamboo duvet - I love it. The loops in the corners are a great idea to keep it in place inside the bedding set. Definitely will buy from here again

March 9, 2025
Unprompted review

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