My biggest regret about Lock stock was not donating the money straight to charity. The clothes were terrible, I actually feel bad for all the charity shos that will get stuck with these cast offs . I... See more
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I loved the idea and the concept around this. Supporting a family in need and reducing landfill aswell as getting some items. Reading the reviews I’m not sure what some of these virgins were e... See more
Company replied
I received some basic items, not what was promised in terms of style or value. I swapped one of my items with another customer but it's all still underwhelming. The way they've treated people ov... See more
Company replied
Great experience all round. I had three bags in total from Lost Stock. The first two were pre-orders so naturally took a while to arrive (it clearly stated they were pre-orders when I ordered!), my fi... See more
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Company details
Written by the company
Initiative to help garment workers impacted by Covid. Lost Stock allows shoppers to buy a mystery box of clothes cancelled by leading brands and retailers. For every box bought a garment worker and her family for a week through the Bangladeshi NGO, Sajida Foundation. This initiative was set up in May 2020 in response to $2bn of clothes being cancelled by leading brands with no payments being made to factories. In 7 months 125,000 boxes were sold, surpassing the initial target of 10,000. To do this a new global supply chain was built during a pandemic from scratch.
Contact info
United Kingdom
- support@loststock.com
- loststock.com
2.2
Poor
456 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great value
Love the items, nice colours and fit well! Overall great value
February 3, 2021
Unprompted review
Reply from loststock.com
Glad to hear your loved your Lost Stock purchase!
You can see our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Lovely idea but awful things
Lovely idea - and to be fair we didn’t have to wait very long. But the dark coloured autumn/winter box contained two thin blouses (one white, one pale pink) and a thin beige sweatshirt. I am not massively fussy, as long as it everything is warm and dark/ideally black I will wear it. But this was a proper waste of money. I should have asked for a refund but couldn’t cope with the emotional blackmail about how this is all to help struggling families. Only wrote this review as they emailed me to ask for one.
February 3, 2021
Unprompted review
Reply from loststock.com
We’re sorry you didn’t enjoy your experience with Lost Stock. Throughout this initiative, we’ve tried very hard to create a great experience for consumers in the face of numerous challenges created by the situation facing workers and also in building a totally new supply chain in the middle of a pandemic.
As we were only buying clothes cancelled by other brands due to the coronavirus pandemic we could never guarantee that we could match everyone’s exact preferences, outside of size. We did say this during the buying flow and also in the FAQ section – but we accept we could have made it clearer and we’re sorry that you thought this was the case.
Of course, even with these circumstances, we’re sorry you didn’t enjoy your experience with us. You can see our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Lost stock is such a good idea
Lost stock is such a good idea - workers get paid and clothes don’t end up wasted. It was refreshing to see a company do something that actually helped the clothes workers in the developing world. The clothes I received didn’t all suit me but I then had great fun swapping items on a lost stock FB group.
February 3, 2021
Unprompted review
Reply from loststock.com
Thank you so much for your support.
You can see our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Great initiative to reduce landfill!
Great initiative to reduce landfill!
In a time when retail was closing its doors there were great start ups helping those often forgotten about and Lost Stock was one of them. I asked for neutrals/plain and got exactly what I wanted! I also liked that they partnered with businesses who will swap your clothing or donate to those who need it most, to keep the items away from landfill.
There were a few teething issues as expected with any new business especially when working in a locked-down world, but communication was also brilliant and I constantly felt well-informed on my order!
It’s a shame they’ve stopped doing it now....
February 3, 2021
Unprompted review
Reply from loststock.com
Thank you for purchasing from Lost Stock. We're so glad you liked your delivery.
You can see our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Great initiative
Great initiative.
Got super tops from Lost Stock. Such a wonderful idea to benefit these workers, save the clothes from going to landfill and get a surprise package. It must have been a logistical nightmare to organise all this. Well done.
February 3, 2021
Unprompted review
Reply from loststock.com
Thank you for purchasing from Lost Stock. We're so glad you liked your delivery.
You can see our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
A great concept, executed well!
This is a great initiative from a company that are trying to do some good in the world.
The communication I had with them during the process was top notch. Delivery of the products was in line with my expectations and the quality of the items I received is great. A great experience all round.
February 3, 2021
Unprompted review
Reply from loststock.com
Thank you for purchasing from Lost Stock. We're so glad you liked your delivery.
You can see our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Amazing concept - truly appreciated by me
I absolutely loved this idea and decided to support it. The time waiting for the parcel to arrive was exciting and I truly wondered what would be arriving. I was very pleased when I received my items. Admittedly one of the tops was not my style but to be honest I did not pay a lot; the sense of anticipation was good. Money went to people who so desperately need it and hopefully lovingly made items were not put into landfill. I applaud this idea. The items were well packaged; not just stuffed into a bag. I can easily take anything I am not happy with to a charity shop so that they too can benefit. A lot of thought and hard work went into this project and for this I thank you.
February 1, 2021
Unprompted review
Reply from loststock.com
Thank you for purchasing from Lost Stock. We're so glad you liked your delivery.
You can see our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
I loved the lost stock concept and the…
I loved the lost stock concept and the clothes that arrived! Delivery took a bit longer than expected but it was in the middle of the pandemic so wasn’t entirely unexpected. I was kept up to date throughout the whole process and I was really happy with the pieces I received. Well worth the £35!
January 29, 2021
Unprompted review
Reply from loststock.com
So glad to hear you liked your items!
You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Poor quality - but I like the premise
The premise of saving cancelled orders from landfill and supporting workers was good, however the quality of what was supplied was very poor.
I ordered an Autum winter box, size M (I'm a 5'3 size 10 usually).
My box contained
* green jumper, fraying at the wrist. To tight to wear.
* top thigh dress, way too short, very thin fabric, too tight wear or to layer over a base.
* called itself on the bag an oversized shirt. I'd describe it as an unshaped box. Fabric thin that underwear shows through, incorrectly stitched at the shoulder so one size bunches. Unflattering mid stomach cut, but so wide i could probably get someone else in here too.
Generally, poor quality fabrics with poor quality working/finishing. Items may have been saved from landfill overseas but are going straight into the damaged fabrics box at our local charity shop when it reopens.
I note the reply below regarding removing the labels - but the items still need to be wearable and the damage isn't where the new labels are. The damage is things like a jumper received that was frayed at the wrist, shoulder stitching where the sleeve meets the body not correctly aligned on one side. Flimsy see through fabric, on a dress of indecent length (I'm 5'3") for winter is not what I would consider a mainstream let alone a quality piece of clothing.
January 22, 2021
Unprompted review
Reply from loststock.com
We’re sorry you didn’t enjoy your experience with Lost Stock. Throughout this initiative, we’ve tried very hard to create a great experience for consumers in the face of numerous challenges created by the situation facing workers and also in building a totally new supply chain in the middle of a pandemic.
We bought stock cancelled by over 50 different brands and retailers due to the coronavirus pandemic, directly from factories. Due to this being cancelled stock, all brand tags had to be removed from products to allow them to be sold, which in some cases can make items feel lower quality. We’re sorry that you weren’t happy with the quality of the items in your Lost Stock box.
Of course, even with these circumstances, we’re sorry you didn’t enjoy your experience with us. You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Avoid the disappointment and donate instead!
The clothes that arrived were not worth the money paid, and were definitely a few years old and out of style. I received poor quality clothing not for my age range or size. It's seems that everyone I know who also bought a box in good faith received a plain vest top, a sage linen top and a green top even though we all ordered different styles and age groups.
Stay away,I think this company was started with good intentions but should no way charge and advertise how they are. The clothes are years old stock,poor quality, cheaper to buy from the shops, not the brand's they advertise and no way worth £35,let alone the £70 that they say they're worth!
January 19, 2021
Unprompted review
Reply from loststock.com
We’re sorry you didn’t enjoy your experience with Lost Stock. Throughout this initiative, we’ve tried very hard to create a great experience for consumers in the face of numerous challenges created by the situation facing workers and also in building a totally new supply chain in the middle of a pandemic.
As we were only buying clothes cancelled by other brands due to the coronavirus pandemic we could never guarantee that we could match everyone’s exact preferences, outside of size. We did say this during the buying flow and also in the FAQ section – but we accept we could have made it clearer and we’re sorry that you thought this was the case.
Of course, even with these circumstances, we’re sorry you didn’t enjoy your experience with us. You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Poorly managed and terrible quality
Poorly managed and terrible quality.
Great PR though, when I first heard about loststock box in its infancy- I managed to convince 6 other people to order a box. I don’t believe that we should ‘go easy’ on the organisation because it is in the charitable sector. There should be some accountability. Parcels took over 12 weeks to arrive, funnily no matter the ‘box’ you chose a bunch of us got the same items. I have taken everything to a charity shop. I hope that there was some genuine benefit for the people that I aimed to support.
January 17, 2021
Unprompted review
Reply from loststock.com
We’re sorry you didn’t enjoy your experience with Lost Stock. Throughout this initiative, we’ve tried very hard to create a great experience for consumers in the face of numerous challenges created by the situation facing workers and also in building a totally new supply chain in the middle of a pandemic.
As we were only buying clothes cancelled by other brands due to the coronavirus pandemic we could never guarantee that we could match everyone’s exact preferences, outside of size. We did say this during the buying flow and also in the FAQ section – but we accept we could have made it clearer and we’re sorry that you thought this was the case.
Of course, even with these circumstances, we’re sorry you didn’t enjoy your experience with us. You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Find a different charity
Glad I was able to support the workers and the cause but the clothes I received were terrible and not at all what they promised in their advertisement. I’m also pretty sure my items were all £5 or under and not the £70 worth of clothes that was advertised. Would recommend supporting the charity but be prepared take all items to a charity shop - which sadly they cannot even ask much for them because the labels have been removed. Great shame really, they could revolutionised online charity clothes shopping but have promised too much and delivered absolutely nothing.
January 17, 2021
Unprompted review
Reply from loststock.com
We’re sorry you didn’t enjoy your experience with Lost Stock. Throughout this initiative, we’ve tried very hard to create a great experience for consumers in the face of numerous challenges created by the situation facing workers and also in building a totally new supply chain in the middle of a pandemic.
With Lost Stock we only bought items that had been cancelled by brands and retailers. By the end of the project we had bought products that had been cancelled by over 50 different companies. In a couple of small instances, brands returned to buy some of their originally cancelled stock from the factories we were working with and then sold these items at a price lower than the outlined RRP. Whilst it is commended that brands returned to purchase this stock and helped factories and workers of course this caused some confusion.
Of course, even with these circumstances, we’re sorry you didn’t enjoy your experience with us. You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Poor quality, misrepresentation.
Took 4 months to arrive, received 3 shirts of very low quality and style. Two are extremely wide and short, this isn't a trend anywhere that I'm aware of. All three have been donated to the Op Shop as they are unwearable.
Most concerning and disappointing is that although the brand labels were removed and replaced with Lost Stock labels, the care labels showed all three were made in China. Not Bangladesh.
What an absolute waste of money and effort.
Donate to a reputable charity instead.
January 16, 2021
Unprompted review
Reply from loststock.com
We’re sorry you didn’t enjoy your experience with Lost Stock. Throughout this initiative, we’ve tried very hard to create a great experience for consumers in the face of numerous challenges created by the situation facing workers and also in building a totally new supply chain in the middle of a pandemic.
As outlined at the start of the project, whilst the aid element was focused on helping workers in Bangladesh we did on occasion buy items that had been cancelled in other production countries where factories had seen large cancellations. With this in mind, we bought some items from India and a very small number from China – under 5%. Before we bought any stock, we checked the accreditation of the factories and would only buy direct, to ensure transparency of the supply chain.
We updated on this multiple times during the initiative on social media and in blog posts as it was never our intention for this to be, in any way a secret. However, we’re sorry if you didn’t feel this was made clear to you when you purchased.
Of course, even with these circumstances, we’re sorry you didn’t enjoy your experience with us. You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
No Problems Here
I ordered a box in May and it arrived sometime in September, which is the timeline they originally anticipated. I was really happy with what I received, but have friends who were unhappy with their boxes. Either way it felt good to support some workers. Thanks LostStock!
January 16, 2021
Unprompted review
Reply from loststock.com
So glad to hear you were happy with your items and hopefully your friends found the Lost Stock swap groups to find an item that suited.
You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
I wish I'd just donated the money to a…
I wish I'd just donated the money to a charity instead. Took over 6 months to come and the clothes weren't great quality at all.
January 13, 2021
Unprompted review
Reply from loststock.com
We’re sorry you didn’t enjoy your experience with Lost Stock. We really tried to create a positive experience for customers against the challenging backdrop of helping garment workers and setting up a new supply chain during the pandemic.
Of course, even with these circumstances, we’re sorry we fell short for you and you didn’t enjoy your experience with us. You can see our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Lost Stock are closing
I see Lost Stock are closing and not taking any orders after Sunday 17th January. They must have read these reviews!
January 12, 2021
Unprompted review
Reply from loststock.com
We’re sorry you didn’t enjoy your experience with Lost Stock. We really tried to create a positive experience for customers against the challenging backdrop of helping garment workers and setting up a new supply chain during the pandemic.
Of course, even with these circumstances, we’re sorry we fell short for you and you didn’t enjoy your experience with us. You can see our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Generally good
Generally good
If you have a very specific idea about your "look" and like fast fashion then this may not be for you. This is not a styling service. its random clothes.
I don't remember what options I picked about colour V pattern but got a mixed set of tops of OK quality that may not be what I would have chosen but I am happy with them. The size is ok and the quality is average - not bad but better that supermarket clothing.
I viewed this a way of getting some random bits in my wardrobe and considering whoever packed the items has never seen me they did a fairly good job of sending me things I would not have picked myself but feel comfortable in.
The delivery time was over twice what was originally stated but I have had other more commercial enterprises give up in the last few months. We are in the middle of a pandemic that is shutting borders and slowing down food transport.... and then Brexit. These are non essential items so the delay is what it is.
I may try them again.
January 12, 2021
Unprompted review
Reply from loststock.com
When we set out to build Lost Stock we aimed to sell 10,000 boxes, in the end, we sold over 124,000. This increase in scale and complexity along with the continual changes created by the pandemic meant that some orders were delayed and we are really sorry for this issue.
We bought stock cancelled by over 50 different brands and retailers due to the coronavirus pandemic, directly from factories. Due to this being cancelled stock, all brand tags had to be removed from products to allow them to be sold, which in some cases can make items feel lower quality and value.
Glad your liked your items!
You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Awful don’t use at any cost
It was awful not only did I wait over seven months for my box to arrive, when I was originally told it would take 6 to 8 weeks, it was also meant to be winter stock and what it turned out to be was a short-sleeved thin shirt, a summer dress which was incredibly thin and a bright pink jumper, when I had specifically said that I did not want any bright colours, they still sent them. This is a complete rip-off, the clothes are all really poor quality and would definitely not of cost the £70 that they said they would have! Do you not do this, it is utter crap and a complete rip-off. I really wanted this to be good as it’s suck a worthy cause but it’s just awful and I would not recommend it to anyone! I would’ve preferred to give my money just to charity and not to these charlatans.
January 11, 2021
Unprompted review
Reply from loststock.com
We’re sorry you didn’t enjoy your experience with Lost Stock. Throughout this initiative, we’ve tried very hard to create a great experience for consumers in the face of numerous challenges created by the situation facing workers and also in building a totally new supply chain in the middle of a pandemic.
When we set out to build Lost Stock we aimed to sell 10,000 boxes, in the end, we sold over 124,000. This increase in scale and complexity along with the continual changes created by the pandemic meant that some orders were delayed and we’re really sorry for this issue. We tried our best to keep customers up to date but this wasn’t always possible in the circumstances and in the context of what we were trying to do. We acknowledge we could have done better, and we’re sorry we let you down with this.
As we were only buying clothes cancelled by other brands due to the coronavirus pandemic we could never guarantee that we could match everyone’s exact preferences, outside of size. We did say this during the buying flow and also in the FAQ section – but we accept we could have made it clearer and we’re sorry that you thought this was the case.
Of course, even with these circumstances, we’re sorry you didn’t enjoy your experience with us. You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
happy customer
I did wait a long time, but my parcel came today with 3 lovely tops/blouses all feel really nice quality and I like all of them. Very happy customer
January 11, 2021
Unprompted review
Reply from loststock.com
So glad to hear that all your tops were a success!
You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
Worth the wait...
I did have to wait a long time for my box (but I had lots of updates from them) and I was very pleasantly surprised with the quality of the 3 tops that arrived this morning. Personally I would recommend
January 11, 2021
Unprompted review
Reply from loststock.com
So glad to hear that all your tops were a success!
You can view our full report on the project in our Impact Report - https://loststock.com/blogs/news/the-impact-of-lost-stock
Regards,
Team Lost Stock
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