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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and taste of the products, particularly the honey, describing it as delicious, pure, and authentic. Many find the honey to be the best they have ever tasted, highlighting its unique flavor profiles and luxurious texture. The packaging is also frequently mentioned as being premium and well-presented. However, some people were dissatisfied with the delivery service, noting delays and issues with receiving their packages. A few customers also mentioned that the taste of some honey batches was not as expected, with some experiencing a sour note or a thinner consistency compared to previous purchases. There were also occasional comments about the pricing being high, especially when delivery charges were added.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the exceptional quality of the... See more

Quality

Customers had positive experiences with quality, consistently praising the exceptional taste, texture, and... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise fast delivery, with some... See more

Price

Reviewers highlight ambiguous aspects of price. Some customers find products expensive but worth it, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lite and Co sidr honey tastes amazing very full flavoured packed perfectly and will definitely be back to buy more of the sidr honey. From ordering to delivery it was quick and no hassle at all. Very... See more

Rated 5 out of 5 stars

السلام عليكم ورحمة الله وبركاته I have purchased different honeys and never disappointed May Allah bless your business with more barakah always Ameeen Will be ordering more inshaa Allah

Rated 5 out of 5 stars

I’ve ordered twice from here recently and both orders arrived on time, well packaged and it’s expensive but well worth it. I’m not a honey lover really but I’m literally obsessed with Sidr honey!... See more


Company details

  1. Health and Beauty Shop

Written by the company

Yemeni Sidr Honey is one of the finest and rarest honeys in the world. Its distinctive taste, health promoting nutritious values and limited harvesting gives it this reputation. But what makes our honey so special? Our honey is sourced from the biblical Lote Tree, or the ‘Tree of Life’ otherwise known as the Ziziphus spina christiplant. Grown in the desert valleys of Tihamah, our honey is harvested only twice a year – once during the peak of the summer heat and once more during the cooler winds of autumn. Thus, throughout the harvests we are able to appreciate the variances in taste and texture. The Sidr tree spreads its branches across vast valleys from which the aroma easily attracts the bees that look forward to the rich feast served in the flower caps of these trees. The nectar produced inside the flowers is extremely potent and full of nutritional values which contribute to the medicinal qualities of the honey. It is also rich with antimicrobial properties which come from non-peroxide activity. In Yemen, the method of beekeeping has always been a traditional one with a lot of diligence and craft often passed from one generation to the next. No chemicals or drugs allowed. No machinery used at all. All are done using simple tools, a little smoke and glistening machetes. The result? Simple. Rich and tasty honey – poured, unheated and raw, into containers, thus preserving its vital live enzymatic constituents. And you, our happy customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

353 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Change of taste and bad customer service

I was a big fan of this honey but my most recent order had a strange taste and I wasn’t able to consume it. The company refused to offer an exchange or refund. Not great especially if your regular customer feedback on a batch. Sorry but I won’t be ordering again. Poor customer service.

March 1, 2025
Unprompted review
Rated 4 out of 5 stars

Good

Bought a bottle of sidr honey and sidr honey with black seeds. Amazing taste as expected. My kids also love having honey and black seeds because of it. The plain sidr honey could have been a bit less runny. I used to get sidr honey from Yemeni shops in KSA as a kid. They used to be super viscous. That's why the comment regarding the consistency. Otherwise no issues with that as well. I would definitely buy again.

February 22, 2025
Rated 1 out of 5 stars

Poor quality and even worse customer service

No comparison between the product ordered last time and the same product ordered previously. First order was special and the last one was just ordinary and expensive given
The quality. Customer service was useless as they kept repeating that both products are of the same batch. Poor quality given the price tag and worse customer service.

March 6, 2025
Unprompted review
Lote and Co logo

Reply from Lote and Co

Hi Qusai,

We’re sorry to hear that you were dissatisfied with your recent order. We addressed each of your concerns promptly and thoroughly through customer service.

While we understand that taste preferences can vary, we operate under strict health and safety guidelines, which prevent us from accepting returns of opened food items—this is clearly outlined in our returns policy on the website and is standard practice across the food industry.

We did our best to resolve the matter, including offering a goodwill discount for future purchases, but unfortunately, we couldn’t accept a return on an opened jar. We value all feedback, though we do feel that a 1-star rating may not fully reflect the level of service provided.

We hope you will consider giving us another opportunity to serve you better in the future.

Rated 5 out of 5 stars

Great range of honeys

I've ordered several times now, and as always, there has been great customer service, quality of products, and no issues with delivery and shipment. Also, the different combinations of honey available provide unique flavours and health benefits.

February 22, 2025
Rated 1 out of 5 stars

Very late

I ordered honey one week ago, it still has not came. It is very late this time. Next time I won’t order if service is this poor.

February 22, 2025
Rated 5 out of 5 stars

My gift pack arrived beautifully…

My gift pack arrived beautifully packaged and the pric e is also reasonable compared to other suppliers.
The honey itself is amazing and out of this world.
Would definitely recommend this company for Yemeni honey. ''

February 7, 2025
Rated 5 out of 5 stars

I purchased the gift set with the 3…

I purchased the gift set with the 3 different honeys and honey wooden spoon.
The gift set was presented beautifully! It was far more extravagant than I had imagined it to be.
The recipient was delighted. Would definitely order again. Thank you.

January 27, 2025

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