Lotsy Reviews 242

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them unique and meaningful gifts that are exactly as hoped for and depicted. The ordering process is described as easy, with many appreciating the ability to approve proofs and make changes quickly before printing. Reviewers frequently highlight the excellent and responsive service, noting the helpfulness and friendliness of the team, as well as fast communication. Delivery is often swift and safe, with many customers receiving their orders quickly, even for international shipments. However, some customers experienced significant delays in shipping, particularly for US orders, attributing these issues to customs processes rather than the company itself. A few other people also felt that their orders were lost or did not arrive, leading to dissatisfaction and a lack of confirmation or tracking information in some instances.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Order

Reviewers highlight positive aspects of the ordering process, often praising its ease and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service, describing it as excellent and phenomenal from... See more

Quality

People report positive experiences with quality, consistently praising the excellent print quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more

Rated 5 out of 5 stars

I always come here to Trustpilot to see if a company is legit because, unfortunately the world is full of scams. I CAN TESTIFY THAT LOTSY IS WORTH THEIR 5 STARS and massive praise. Anthony at Lotsy i... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I love what this website offers

I love what this website offers. Products are of a high quality and seller provides a quick service and is very accommodating. Packaged with Cate and fast delivery. Bought a few times and keep coming back! Highly recommended.

May 11, 2024
Unprompted review
Rated 2 out of 5 stars

Give 2 stars only because customer…

Give 2 stars only because customer service was ok. Waited week and a half. Arrived, 4 prints A4 in an envelope for £40 and that was a sale! I expected them framed for that money. You live and learn, advert showed prints in a frame. Feel ripped off!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Old fashioned service and quality, the way it should be !!

Design proof arrived via email the next day and the printed material arrived safely and in perfect condition in Switzerland just a few days after ordering.  It's superb. I'm sure I'll be ordering more artwork from you in the future as your products give me loads of ideas for birthday and Christmas presents!

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Thank you Anthony and your team for your excellent service in providing me with an additional poster to add to the ones already received as a gift from friends.
Always there to answer questions promptly by email in order to get the perfect result. I am completely delighted with my posters, and can certainly recommend you guys. I wish yocontinued success in your future businesses.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

So delighted with these prints…

So delighted with these prints- exactly as described and Anthony was really helpful in accommodating my tweaks having reviewed the designs for approval. They shipped to Spain and I knew that post Brexit I was likely to be charged import duty (less than 6€). Got these professionally framed and love them!

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely prints, great service

I ordered from Lotsy on the second occasion now as I've had very good experience before - communication is always very prompt and professional. Pre-print previews delivered super fast and the actual print matches to the preview and paper is a very good quality. The map prints make perfect gift.
Thank you Anthony!

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Quality

The prints are of a very high quality. The fact that you can proof it before shipment is another quality add from this company. They look amazing. A clever idea to connect geographical areas with meaning to you and your past travels and connections.

June 20, 2024
Unprompted review
Rated 2 out of 5 stars

VERY disapointed by the size of the…

VERY disapointed by the size of the printing given its price. Not to mention the extra long shipping time if you are outside the UK - I missed the birthday i had bought this for! And then of course spamming emails each week after your order...

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

I have to give this 5 stars

I have to give this 5 stars. I love my map order, such a lovely idea to share with family in another country.
Quality paper, beautiful map prints, excellent communication from Anthony and delivery was grand with everything intact. Good value for money. Would highly recommend this business. Thank you Lotsy

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Thank you Anthony..I am a very satisfied customer

Anthony liaise with me in order to make my purchase to meet my satisfaction

And also made sure my order arrived ahead of time

Would definitely recommend Anthony and his company

May 17, 2024
Unprompted review
Rated 1 out of 5 stars

Worst idea

I don’t know why did they get this high rate. What I got from Lotsy was nearly trash, the most expensive printout on an ordinary sheet of paper, so it landed in bad condition at my house, even if I payed extra for the post. (Twice, because it’s UK). Make sure you check the weather if you order something, and have hope that they won’t rip/crease it on the way, because their wrapping is pretty weak.
I wrote an email about my complains to them, and I never got an answer.
👎🏼👎🏼👎🏼

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Wine Maps

I love my pictures, I wanted something for my wine bar and found Lotsy.co.uk who were able to custom make me maps of countries reflecting the wine regions. Nothing was too much trouble and the final results are excellent.

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

The perfect gift!

I bought this map to give to my lover on Valentine's Day! Its elegant design beautifully captured the essence of each location significant to our relationship. The quality exceeded expectations, making it a cherished keepsake. But what truly stood out, was the exceptional customer service I received. I had a problem with my delivery, and the Lotsy team went above and beyond to assist me. This map is a true treasure, perfect for any occasion.

February 29, 2024
Unprompted review

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