Lotsy Reviews 242

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them unique, meaningful, and exactly as hoped for. The ordering process is described as easy, with many appreciating the quick replies, fast confirmation, and the ability to approve designs before printing. The service is frequently highlighted as phenomenal, with staff being supportive, friendly, and helpful, and communication being excellent throughout the process. Delivery is often noted as swift and super quick, with items arriving safely and promptly. However, some customers also noted significant delays in shipping, particularly for international orders to the US, attributing issues to customs or untracked shipping. A few other people also felt that promises regarding delivery times were not met, leading to lost packages and dissatisfaction with the lack of refunds or tracking information.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward, with good... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent and amazing from... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent print quality and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more

Rated 5 out of 5 stars

I always come here to Trustpilot to see if a company is legit because, unfortunately the world is full of scams. I CAN TESTIFY THAT LOTSY IS WORTH THEIR 5 STARS and massive praise. Anthony at Lotsy i... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Colour me Happy

There is always abit of anxiety when buying something online, but I have to say that Lotsy (and in particular Anthony) have been excellent. Not only is the product as advertised but his customer service around my requests has been hands down fantastic. Will definitely recommend.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Even better than expected

Such an eye catching site with so many choices. Easy to browse and to order with quick delivery. Bought as a house warming present and it is perfect. Beautiful, crisp colours which will look brilliant when up on the wall. Will definitely use again.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

The communication from Anthony was amazing and also the way he was so happy to make changes for me making sure I was happy with the product before sending it out was first Class. Highly recommend this company.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Bad experience turned to an amazing one

I experienced some issues with part of the order. Anthony tried reaching out and my inbox bounced the emails back which let to a bad experience. However, Anthony was able to later contact me, resolved the issue, and send the correct items. This made my experience much better knowing that there is truly care in the business. Thank you Anthony, will definitely recommend Lotsy.co.uk to my friends.

October 28, 2023
Unprompted review
Rated 5 out of 5 stars

Nice print

Ordered a print of two countries, prints came in perfect condition and looks very nice.
Girlfriend is happy 🙂

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Original purchase was super easy with speedy postage to Australia. Great quality print! My kids damaged the original print. Anthony kindly sent replacement digital file. Great customer service!

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Three Country Design Print

I chose the three country design to print onto tea towels that were given to our Guests at our Wedding. Anthony was incredibly helpful and patient. He also supplied me with the correct CMYK colour codes for the printer. So very happy with the outcome. I highly recommend using Anthony and his Vivid designs. Thank you, Anthony and team.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Love these prints!

I’ve ordered 2 different sets of prints now because I loved the first so much! The first one I ordered for my husband and I and the 2nd is a gift. Love them both so much!! Thank you!

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience ! Everything was perfect! The art, the customer service, very fast delivery and extremely attention to details. Super recommend it! I will order from them again!!

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Love the concept

Love the concept, design and final product. Ordered the digital version and had it printed on canvas here in South Africa. Communication was swift and efficient 👍🏼

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Just perfect!

I ordered a 2 location print for my best pals 60th. The quality, the concept, the rapid delivery was all first class. Can't recommend highly enough!

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Gift

I brought this as a gift for my sister moving to Idaho falls. Not only did Antony send a proff which I told him the personlison was incorrect he promised it would fix it before send out and once he did it hasn't been changed. I contacted him to let him know, I didn't want a new product due to the birthday been and gone. I managed to get a refund

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! I am delighted with my prints. They are fantastic quality and excellent value for money.
I will definitely order again.
Thank you!

July 16, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant idea

Brilliant idea. I love it. Would make a fantastic gift. I am a duel national. So I think it will look lovely on my wall. Communication great from Anthony. I would definitely recommend.

May 17, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look