Lotsy Reviews 242

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them unique, meaningful, and exactly as hoped for. The ordering process is described as easy, with many appreciating the quick replies, fast confirmation, and the ability to approve designs before printing. The service is frequently highlighted as phenomenal, with staff being supportive, friendly, and helpful, and communication being excellent throughout the process. Delivery is often noted as swift and super quick, with items arriving safely and promptly. However, some customers also noted significant delays in shipping, particularly for international orders to the US, attributing issues to customs or untracked shipping. A few other people also felt that promises regarding delivery times were not met, leading to lost packages and dissatisfaction with the lack of refunds or tracking information.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward, with good... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent and amazing from... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent print quality and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more

Rated 5 out of 5 stars

I always come here to Trustpilot to see if a company is legit because, unfortunately the world is full of scams. I CAN TESTIFY THAT LOTSY IS WORTH THEIR 5 STARS and massive praise. Anthony at Lotsy i... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

What an inspired creation

What an inspired creation. I found Lotsy via a Facebook advert. I wanted something different and special for two Polish friends who reside in the UK for their combined Birthday/Name Day.

The double country map, England / Poland, with personalised place names, linked by a heart was just the ticket. With a great choice of colour designs and text, and superb service from the designer / owner of the business, it was easy to order and the price was very reasonable too.

The options are endless, and I am definitely going to use Lotsy again. Thank you for a top job.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Found Lotsy through a Facebook ad and thought it looked perfect, and they were offering a discount if i ordered that day. So easy to order on their website, so many colours to choose from. Proof was sent out very quickly, I made amends which were done promptly. When I saw the proof on the screen I decided to order one for my son as well. Emailed Anthony to see if I could amend the order and he did this at the same discounted price. Excellent customer service. Love my prints and would highly recommend Lotsy

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

I bought 2 prints from Anthony

I bought 2 prints from Anthony. One for myself & one for a Birthday present. I found Anthony very approachable. He gave me Idea’s. The thing I liked was he would send you a proof first to see it & if I wanted to make any alterations that would not be a problem before he did the prints. He gives you a one to one service. Would highly recommend. Aileen (Scotland, UK)

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Anthony is very approachable and has…

Anthony is very approachable and has great customer service. He made it so easy for me - even though I am in NZ, he is in the UK and my Lotsy poster was going to my daughter in Germany! I highly recommend his company.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Double Country picture

I bought the double country picture for my daughter in Australia who has just bought her 1st house.
Britain & Australia
Our home to your home
She loves it. Surprise delivery and will frame it for the wall when renovations are complete.
Great online site. Good price. Great delivery time. Recommended

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

What lovely designs!

What lovely designs! I ordered one with three countries as my son has moved to Canada and met his partner who is from Colombia. I was so delighted ( especially as you are able to print a quote or any text of your choosing) that I have ordered a second copy to take with me when I next visit. Well packaged too. Highly recommend.

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Love my prints

I had lovely helpful service, up until I received my order.
I ordered 2 prints, 1x Canda to NZ, with the words Canada and New Zealand, and "Home is where the heart is" printed at the bottom, and 1x SA and New Zealand I am thrilled with the prints I received. Thank you for the beautiful prints and a wonderful idea. Both the prints I ordered were for birthdays and the recipients are very happy. Thanks again
Kind regards
Glynis Hamer

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Thrilled the In Laws

Our gift to our son in law's parents in the UK.
"Thankyou for the lovely gift you had sent for us. We were really thrilled by the picture an the lovely sentiment behind it. It makes us think of the wonderful times we have had in Perth and want to be back with you again."
Thank you Lotsy.co.uk!

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Home is where the heart is...

The service from when I placed the order to the speedy delivery, was superb. The print is of really high quality, with a great colour scheme and design. It is a really beautiful piece that reminds my partner and me that even though we are far apart, home is where the heart is. I would really recommend people purchase one of their own, as they are really special.

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, this was my second order and is beautiful. The first was just as good. I ordered the the maps first time and Anthony was really helpful. Will definitely use again.

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great image with good customer service

I found Lotsy via a Facebook ad but wasn't sure what was being offered was exactly what I wanted. Luckily the website had a plethora of options and I was able to browse happily and select exactly the right image which for me was the UK and China. I ordered, one very reasonably priced image A2 size which fits perfectly in my bordered A1 frame. The artwork is stunning and makes me smile every time I look at it. In addition, due to the pre-Christmas postal strikes, the delivery came a lot later than expected, Anthony personally apologised (even though it was obviously totally out of his control) and kept me updated with expected arrival dates.
There are various types of artwork on the site as I mentioned, not just these beautiful maps and many of them have the option to personalise. Go have a look! Thanks, Lotsy. Be very happy to use you again.

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience

Communication was great all through the process, finished item is as expected and described.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered twice and both times extremely happy!

I’ve ordered on two occasions from Lotsy and both times the communication was excellent, delivery to Australia was way less than I expected and the quality of the art piece far exceeded my expectations! I will definitely be recommending the services to my family and friends. Diane

November 30, 2022
Unprompted review

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