Been playing Bonanza on Lottoland for years. Play about 3 times a week. Last few months never had a decent win always lost my money. Nothing like it use to be.Lottoland were my first choice but sadly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Use to be very happy with Lottoland in fact remember saying on Trustpilot it was a good site. I play on 2 other sites from time to time. My game is Bonanza which use to provide a acceptable number of... See more
Company replied
My first time ever using this site made few deposits and got a £140 win withdrew £120 I'm used to fast pay casino. Withdrawal made 05/05/2026 and this morning I had to send bank statements and a manua... See more
Company replied
The slots are fun reasonable prizes, biggest problem is the slowness in whch payouts are made. I've got use to the payout not being instant but up until now they have been in by midday the next day... See more
Company replied
Company details
Information provided by various external sources
At Lottoland, you can bet on the outcome of the biggest and best lotto draws the world has to offer.
Contact info
23 Ocean Village Promenade, Gibraltar, Gibraltar
- support@lottoland.co.uk
- lottoland.co.uk
2.2
Poor
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This Micky Mouse lottoland is the worst…
This Micky Mouse lottoland is the worst betting site I come across seriously considering its 2026 they have a platform like the flinstones time I just signed up they’re telling me I’ve reached my monthly limits 😂 man close the shop you’re not fit for purpose 👍🏻
May 16, 2026
Unprompted review
Reply from Lottoland
Hi Agron, thanks for the review, apologies to hear of your experience, please kindly contact our Customer Support Team via Live Chat for an immediate response and providing further details, they will happily assist you further.
Great
Great, prompt, customer service. Easy to navigate site and play lottos
May 14, 2026
Unprompted review
Reply from Lottoland
Hi Bal, thanks for your review! We’re really glad to hear you’re enjoying your experience with us so far.
We appreciate your feedback and hope we can continue to meet your expectations in the future. If you ever need any help or have questions, feel free to reach out to us via email or Live Chat, we’re always happy to assist.
Sorry but any good reviews are likely…
Sorry but any good reviews are likely to b fake every spin lagging crashing error messages kicking I out of games belay get a win can go 200 spins on a amazing link game without any of the bonus getting up to top of u can't see this site is bent and corrupt from a hour or 2 play your blind b shocked if this company have any customers who play consistently only customers I can see them getting is if new customer opens and they won't b therelolg they must b paying gambling comision off to stay open this site is bad
May 13, 2026
Unprompted review
Reply from Lottoland
Hi, thanks for the review, apologies to hear of your experience, please kindly contact our Customer Support Team via Live Chat for an immediate response and providing further details, they will happily assist you further.
Great bonuses received recently
Great bonuses received recently. Had £20 and £25 bonuses. Also 100 free spins :) thank you
May 9, 2026
Unprompted review
Reply from Lottoland
Hi Amy, thanks for your review! We’re really glad to hear you’re enjoying your experience with us so far.
We appreciate your feedback and hope we can continue to meet your expectations in the future. If you ever need any help or have questions, feel free to reach out to us via email or Live Chat, we’re always happy to assist.
This company is shocking
This company is shocking. I play online and I dont mind loosing just as long as I win sometimes. For the 2nd month running i did £200 without 1 game opening Anyone reading this dont play this site
May 8, 2026
Unprompted review
Reply from Lottoland
Hi Lindsey, thanks for your review. We’re sorry to hear that you haven’t won yet.
Please understand that we cannot influence game results in any way. This applies to both lottery draws and the results of scratch cards and other games.
All games use a random number generator, which creates random outcomes. These systems must undergo extensive legal testing before they can be used. An RNG does not save any information about wins or losses, so each round is entirely random and cannot be influenced.
We also operate under a strict gambling licence, which requires us to meet high standards set by the regulator.
How corrupt is lottland?
How corrupt is lottland?. Well let me tell you stay away from there own games especially the new with the shark absolutely a fiddle £200 I put on and won £25 when hit it’s bonus round, they say threse games are not rigged well I’d like someone to tell me how why on certain games you never get big pay bonu. While you’re playing it coming round with £10 £12 £25 £100 features but how when you land anything it’s £1 and £2 how can this be unless it fixed I’d like to get inside one of the machines to see how they work. And as for gaming commission it’s not fit for purpose and I call on everyone who bets to complain about and there lack help for people that like a bet. Instead of calling us sore losers. They might just want to do there job and catch these betting sites out because anyone that nos slots no’s that there getting scammed off a certain amount if games. And the betting site get away with it. Ask yourself when have you seen or heard of a betting site getting a fine or reprimanded. Never because there allowed to get away with it, how many people agree with me. Yes exactly they’ll all lose because it doesn’t pay out. How come when you a bonus it stop on bigger pay only the little one, yet rest on game the come when you can’t get them. Seems corrupt to me. Over £200 at a£1a timee we you think it would at least pay than £25. And it’s away the same answer. If people are losing £200 a time how is that fare. Because you think you win something back at least but you don’t so how random is it exactly, because if taking £200 and paying £25 what chance anyone. And think they there regulated by who exactly, not bunch of useless people at gaming commission, because there absolutely don’t care. As long they getting a big wage for doing nothing. They don’t even investigate. What did one write to me, we have bigger case on. The only thing in there cases is wage packets. I think is should be people that no what this industry is doing. The government just let them get away with it. Makes how have shares in these casinos. Wouldn’t put it past Starmer.
May 7, 2026
Unprompted review
Reply from Lottoland
Hi Ken, thank you for your review. We’re sorry to hear about your experience.
Please be assured that our games are not rigged and that we have no control over individual game outcomes. All results are generated by a random number generator (RNG), so each spin or round is completely random.
RTP means Return to Player. It is the theoretical long-term average a game is expected to return over many plays. It does not guarantee short-term wins, and it does not mean every player will see the same results.
We understand that this may be frustrating, but the outcome of each game is random and cannot be influenced.
My first time ever using this site made…
My first time ever using this site made few deposits and got a £140 win withdrew £120 I'm used to fast pay casino. Withdrawal made 05/05/2026 and this morning I had to send bank statements and a manual withdrawal was made and now it's 09:43 am 07/05/2026 money is in my bank so they do pay. Customer service are a really good help. I wouldn't use again but just wanted to write down that they do pay
May 7, 2026
Unprompted review
Reply from Lottoland
Hi Mamido, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.
I would have given zero stars if I…
I would have given zero stars if I could!!! The payout is diabolical. If you want a fast payout DO NOT use this site. And there is no on site chat to a real person it’s all vids email which is so time consuming and they take ages to get back to you. Over 24 hours now for my withdrawal even after sending all my verification in. After I receive MY WINNINGS I will be closing down the app
REPLY:- I have emailed and chatted all day yesterday and still no withdrawal, I want my money today otherwise this stays on.
May 6, 2026
Unprompted review
Reply from Lottoland
Hi Charlotte, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.
dear lottoland team plz cencel my self…
dear lottoland team plz cencel my self exclution
May 6, 2026
Unprompted review
Reply from Lottoland
Hi Nik,
Please contact our Customer Support Center directly, as we can’t discuss account-specific information here for data protection reasons.
Quick to respond to emails.
Quick to respond to emails, interesting games and easy to understand.
Will continue to use this gambling app often.
May 3, 2026
Unprompted review
Reply from Lottoland
Thank you for your wonderful 5-star review! We’re really glad to hear you had a positive experience. Providing friendly, clear, and efficient customer service is exactly what we aim for.
If you ever need any further assistance, we’re always here to help. Thanks again for your support!
Had a great experience with Patrik…
Had a great experience with Patrik explaining my withdrawl info He was super helpful, quick to reply and made everything really easy to understand. It’s always nice when customer support is this friendly and straightforward. Really appreciate the help – thanks again, Patrik! ⭐⭐⭐⭐⭐
May 1, 2026
Unprompted review
Reply from Lottoland
Thank you for your wonderful 5-star review! We’re really glad to hear you had a positive experience. Providing friendly, clear, and efficient customer service, especially when it comes to important processes like withdrawals, is exactly what we aim for.
If you ever need any further assistance, we’re always here to help. Thanks again for your support!
found them to be a good site pagood companyyout…
found them to be a good site payout always next day
April 29, 2026
Unprompted review
Reply from Lottoland
Thanks so much for your kind words!
We’re really glad to hear you’ve had a great experience with us and that your payouts have been quick and reliable, that’s exactly what we aim for.
If there’s ever anything you need, our team is always here to help. Thanks again for your support and for choosing Lottoland!
I would give zero if I could , awful company stole my winnings
I would give zero if I could , they have literally taken my winnings, told me my card wouldn’t work to send the withdrawal too which is bollox coz it worked to make the deposit , I sent bank statement for manual payment which funnily enough I still haven’t got , I’ve ask for confirmation and had no response whatsoever , this is fraud and this company should be shut down, I’ve reported them to the gambling commission , the money has probably been sent to someone’s account that works that , disgusting behaviour, I strongly advise no one to use this app or website
April 16, 2026
Unprompted review
Reply from Lottoland
Hi Natalie, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.
Use to be very happy with Lottoland in…
Use to be very happy with Lottoland in fact remember saying on Trustpilot it was a good site. I play on 2 other sites from time to time. My game is Bonanza which use to provide a acceptable number of wins. But say in last 18 months or so its all different. Having not had a win for ages i tried same game on Skybet and had 3 bonus wins in just 15 minutes. Same game. Has there been some change at Lottoland ??????
April 26, 2026
Unprompted review
Reply from Lottoland
Hi Melissa, thanks for your review. I’m sorry to hear that you haven't reached the desired results with Bonanza.
Please be assured that we have no influence on the outcome of games. All games run via certified random number generators (RNGs), which are extensively tested and cannot store or use any history of wins or losses. Every spin is independent and completely random.
The RTP (Return to Player) for each game is set by the game providers in line with regulations and reviewed by the relevant authorities – we cannot adjust this individually for any player.
We operate under strict licensing conditions, which confirms our fairness, financial stability and reliability. Of course, if you still wish to close your account, we respect that decision, and our customer service team will be happy to help you with this.
Finally got bit of a win updated review
I would give a zero as I reopen my account after 1 year now I remember why I closed it in the first place , games rarely bonus even after doing over 100s spins and when you do get the bonus its the worst wins iv ever had on any site, LOTTOLAND you need to sort out your RTP .
Update i finally got 600 win on double bubble, but took 3 hours lol, still a win but the bonuses I have had on all games so far have been very low, but I am fair. Just waiting to see if any issues with withdrawal.
April 25, 2026
Unprompted review
Reply from Lottoland
I’m very sorry to hear that you’ve had such a disappointing experience after reopening your account. I completely understand your frustration with the bonuses and winnings.
Please be assured that we have no influence on the outcome of games. All games run via certified random number generators (RNGs), which are extensively tested and cannot store or use any history of wins or losses. Every spin is independent and completely random.
The RTP (Return to Player) for each game is set by the game providers in line with regulations and reviewed by the relevant authorities – we cannot adjust this individually for any player.
We operate under strict licensing conditions, which confirms our fairness, financial stability and reliability. Of course, if you still wish to close your account, we respect that decision, and our customer service team will be happy to help you with this.
Very good casino,and the customer…
Very good casino,and the customer service very friendly and very fast ,and always there for the customer..!!
April 25, 2026
Unprompted review
Reply from Lottoland
Hi Lampros, thanks for your review! We’re really glad to hear you’re enjoying your experience with us so far.
We appreciate your feedback and hope we can continue to meet your expectations in the future. If you ever need any help or have questions, feel free to reach out to us via email or Live Chat, we’re always happy to assist.
Withdrawal issues
I am updating my review, I did have issues where I was not receiving withdrawals, the AI assistance isn't very useful but I did recieve response from support email within a day. They needed to verify documents and all sorted once sent. Ive done 3 stars because this would have all been prevented if they email you to communicate they need to verify, this would also cut the time needed from the support staff.
April 24, 2026
Unprompted review
Reply from Lottoland
Hi Wendy, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.
Made a deposit and withdrew £200 and…
Made a deposit and withdrew £200 and never paid it out after asking for all the relevant ID and bank statments the closed my account
April 12, 2026
Unprompted review
Reply from Lottoland
Hi Laura, thanks for your review. I’m really sorry to hear about your experience, I understand how frustrating this situation must feel.
In some cases, due to regulatory requirements, accounts may be temporarily suspended while additional verification checks are carried out. This can happen if we’re waiting for certain documentation or need to review account activity in line with our terms and conditions.
We’re not able to discuss specific details here, but please contact us via email or Live Chat and our support team will be happy to review your case and provide you with more information as quickly as possible.
Wow avoid the fraudsters all they do is…
Wow avoid the fraudsters all they do is scam and steal ur money and say breach of terms and conditions etc they are the scum of the earth ! And they come here like they care ohh come to live chat Iv done that many many times gets you no where they will just keep ur money and never payout so please just keep ur money or bet else where coz these guys r ultimate fraudsters and scammers
April 18, 2026
Unprompted review
Reply from Lottoland
Hi Melissa, thanks for your review. I’m sorry to hear you’re unhappy with how things have been handled and that you feel this way.
I can see you’ve been in contact with our team regarding your account. While we’re not able to discuss specific account decisions publicly, we understand your concerns around fairness and the outcome.
If you’d like a full explanation or further review, please contact us via email or Live Chat and our team will be happy to help you directly.
Kind regards,
Joined made a few deposits won…
Joined made a few deposits won nothing.. there not huge deposits but a little win would be nice..
April 17, 2026
Unprompted review
Reply from Lottoland
Hi Lisa, thanks for your review. I’m sorry to hear that your experience hasn’t quite met your expectations so far.
We understand it can be disappointing when you don’t see the wins you were hoping for, even with smaller deposits. All our games are provided by certified providers and outcomes are completely random, so results can vary from session to session.
If you’d like, feel free to reach out to us via email or Live Chat and we can take a closer look at your recent gameplay or answer any questions you may have.
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