Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM) Reviews 

193
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers had a great experience with this company. Many consumers commend the efficient ordering and fast, discreet delivery, often mentioning the excellent packaging and extra items provided. Reviewers frequently praise the outstanding and supportive service, noting that staff attention and patience make the weight loss journey feel well-cared for. However, some customers noted difficulties with communication, such as being ignored after providing necessary information or delays in order confirmation. A small group of people also mentioned specific concerns regarding medication handling, including receiving items warm or sending faulty products. Other individuals detailed instances where customer support seemed unhelpful or denied compensation for delivery issues.

What people talk about most

Service

Users describe positive interactions with service, highlighting a smooth, professional, and stress-free... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both strong support and severe... See more

Order

People report ambiguous experiences with order processes, reflecting both satisfaction and frustration. Many... See more

Product

Customers had positive experiences with product, noting great results and helpful additions included in the... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Lotus for over a year and can only say positive things. Each time I have ordered, the process has been swift, emails received each time updating me with the process and then a dispatc... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Lotus. I have only a positive experience to give. Quick response and prompt delivery. Had a problem once when the postal service let me down but Lotus was quick to replace and g... See more

Rated 5 out of 5 stars

I came across Lotus Weight Loss on a price comparison site. Was concerned after reading some reviews. But I can honestly say, I've got nothing but good to say about the company. I completed the onl... See more

Rated 5 out of 5 stars

I cannot fault Lotus - they have been amazing since I first heard about them. They were highly efficient in responding to my initial contact and delivered my order within two days. Their app is fabulo... See more


Company details

  1. Weight Loss Service
  2. Pharmacy

Written by the company

DEAR CUSTOMER, PLEASE VISIT OUR MAIN PROFILE ON FEEFO.COM FOR ALL OUR VERIFIED CUSTOMER REVIEWS. WHILE WE HAVE CLAIMED OUR TRUST PILOT PROFILE, WE DO NOT ACTIVELY USE TRUST PILOT TO COLLECT THE BULK OF OUR REVIEWS. THAT IS WHY YOU MAY NOT SEE MANY RECENT REVIEWS ON THIS TRUST PILOT PAGE. THANKS FOR YOUR UNDERSTANDING! YOU CAN VISIT THE LINK BELOW: https://www.feefo.com/en-GB/reviews/lotus-weight-loss-clinic-digiderm-ltd Lotus Weight Loss Clinic is a CQC-regulated, expert-led clinic providing safe, effective, and clinically proven weight loss treatments to patients across the UK. All medications are dispensed by our GPhC-registered pharmacy and delivered via free next-day tracked delivery in discreet, insulated packaging. We welcome both new patients exploring weight loss treatments for the first time and those already on a treatment plan who are looking to switch to a better-value provider. Our clinic supports a wide range of patients with personalised care and flexible treatment options. For those seeking long-term support, we offer maintenance solutions that allow eligible patients to stay on the same dose each month to help maintain a healthy weight. There are no subscriptions required—you order only when needed. You can choose to order one month at a time or take advantage of our two-month supply, which offers a 5% discount and added convenience. Reordering is quick and hassle-free. Our one-click reorder button means you don’t have to waste time filling out forms for every order, making it easy to stay on track with your treatment. To ensure safe and continuous care, we ask customers to upload proof of a previous prescription or supply from their current provider. This helps us maintain appropriate dosing and continuity in your treatment plan. All Lotus customers gain free access to our exclusive Wellness Hub, which includes GLP-1 meal plans, home workouts designed by personal trainers, and expert advice to help you get the best results from your treatment. You’ll also be invited to join the Lotus Loyalty Programme, where you can earn points for purchases, referrals, engaging with our insights and social media, and more. These points can be converted into real savings on future orders. Our minimum BMI to start treatment is 19, and our maintenance programme is also available for those with a BMI of 19 or above. There are no time limits—you can continue treatment for as long as it’s suitable for your health goals.


Contact info

4.0

Great

TrustScore 4 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(193)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cannot fault Lotus

Cannot fault Lotus. Easy to order and re-order and excellent customer service when I recently had an issue it was dealt with efficently and professionally.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, clear and quick dispatch

Always answer queries and helpful have been using for nearly a year. There is an app and additional support available too. Quick dispatch and tracking. Never an issue with delivery etc unlike two other pharmacies I have used. Would highly recommend.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been with lotus for a while now

I’ve been with lotus for a while now transferred from another pharmacy. Hands down the best customer experience through out. Such a smooth transfer from my last pharmacy and they go above and beyond to help when it’s been needed. James and the team I can’t thank more, with the consistent help and support on my weight loss journey.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Lotus Weightloss Medication

I cannot fault Lotus as a company for weightloss medication. You are able to get help and advise when you need it, repeat prescriptions are very simple to order and their delivery service is excellant, generally 24hrs after your prescription has been processed.
You are able to get loyalty discounts on your orders which is an added bonus, even though I find their prices are cheaper than most companies currently advertising weightloss medication. I wouldn't use anyone else, even my husband now purchases his medication from Lotus. I have had nothing but a positive experience and highly recommend Lotus and their Weightloss Programme to anyone who is considering weightloss medication.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Always first class

Always first class. From the beginning to the end. I feel like I’m in good hands with Lotus always asking about your wellbeing etc. Orders are discreet,speedy and packaged well. Prices are very competitive too. Would highly recommend.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

What can I say!?

I have been with lotus for a while. I cannot recommend this pharmacy enough. The service is excellent, delivery on time. Customer service 5 star. Love the idea of loyalty bonus which reduces the cost. All very positive feedback

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

I have been with Lotus since March 25

I have been with Lotus since March 25, they have never let me down.
From next day delivery to support is second to none, but their prices is what stands out for me, very competitive so have never had to change suppliers.
I feel part of a family. They have grown as a company since I joined but there is always a personal touch when you need it, from answering queries to advice!

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

A company that cares

I have been with Lotus for 13 months now, and it is one of the best decisions I've ever made.
Ordering has always been seamless, with robust screening. But the best part - all of their customers are treated like family. It's inclusive, supportive and a pleasure to be a part of.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I joined Lotus 4 weeks ago and from the…

I joined Lotus 4 weeks ago and from the beginning I was guided through how to use the app all weightloss help was advised to me and everyone is so supportive. I wouldn’t go anywhere else now as having a community going through the same as you has been great. Also there are some perks on the app that can get you money off your next pen. Great team great support join now and you can see for yourself

May 25, 2026
Unprompted review
Rated 3 out of 5 stars

This is my 3rd order with Lotus and to…

This is my 3rd order with Lotus and to be fair their pricing has been very good. Previous deliveries were smooth, so I want to give credit where it’s due.

However, this delivery experience with Royal Mail has been disappointing. Tracking only showed “failed delivery” with no actual delivery attempt, no missed delivery card, and no proper update — which is stressful when waiting for temperature-sensitive medication like Mounjaro, especially before a bank holiday weekend.

Good prices and service from Lotus so far, but the delivery side this time really missed the mark.

May 19, 2026
Unprompted review
Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM) logo

Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)

Hi Kashe!

I'm sorry to hear of the issues you had with Royal Mail. We are constantly exploring ways to make the delivery process better for our patients, this includes using alternative couriers where possible. I sincerely hope Royal Mail get things right for your next delivery! If they don't then please let us know using the contact form on our website.

Best wishes
James
Patient Care Team
Lotus 🪷

Rated 5 out of 5 stars

If i could 10 stars i would .....

If i could 10 stars i would ...... simply the best company i have encountered that dispense MJ. No hassle sign up and delivery is super quick. After a several issues with other providers i will be sticking with Lotus for the rest of my orders. A credit to the industry and i can tell their customer service actually care. Thank you

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot fault Lotus

I cannot fault Lotus - they have been amazing since I first heard about them. They were highly efficient in responding to my initial contact and delivered my order within two days. Their app is fabulous and they are so responsive to feedback, actually sorting issues out very quickly. The app is being updated all the time and they actively seek feedback from the users and then implement our requests - something you rarely get anywhere else. I highly recommend them also on their pricing and reward scheme.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very obviously taking responsibility for patient safety and care.

It was reassuring to go through such a rigorous assessment process as they obviously take patient safety seriously. The interactions I’ve had have been efficient and supportive and the linked App to track, whilst not the sharpest tool has a load of videos and information about each stage of your journey. It looks particularly useful for teaching living with maintenance. Very scientific and a responsibility to patient care is evident. Highly impressed to date.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing team and service

I couldn’t be happier with the service provided by Lotus. There is an app which is free to download and use which gives lots of advice and tips plus the most amazing community which is supportive and encouraging. I have received personal support from the pharmacy team to resolve my specific issues and would encourage anyone thinking of using this service to give Lotus a try. They are competitive and with the app as well I personally think they would be hard to beat.

May 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look