Orderd glasses from this company Sold as being photochromatic And adjusting to vision They do neither They are just cheap reading glasses that i could get for a fraction of the price in a loca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since my 1* review I got contacted and refunded. Original post Scammers! Avoid this company. I received my parcel with the main part missing! I asked for the full refund and the return address -... See more
Company replied
Having tried the product it was not working for me and requested refund after refusing % r finds the team gave me a full refund as promised. All Sorted with persistence
I ordered a dark brown hair topper from this company, and what arrived was nothing like the advertised product. They sent me a red topper — completely different in colour and quality. Custo... See more
Company replied
3.1
Average
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a sun lantern which showed…
I ordered a sun lantern which showed flowers lit up. I received a metal fret cut out disater which does not light up. It is absolute rubbish and nothing like as advertised. I expect a full refund. This is false advertising
June 16, 2026
Unprompted review
Reply from Loungon
Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@loungon.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
Very happy with the customer service I…
Very happy with the customer service I received from Maeve. Thank you
July 3, 2026
Unprompted review
I ordered a hair piece from this…
I ordered a hair piece from this company and being blonde that was the colour i asked for. I paid £17 for this as the advert showed that it looked good. Apart from the fact they sent me a jet black one, it is also very poorly made and I would not say it was real hair as advertised. You also cannot get hold of anyone to put a complaint into. DO NOT PURCHASE FROM THESE PEOPLE!
July 2, 2026
Unprompted review
Reply from Loungon
Dear Customer,
Thank you so much for taking the time to leave your feedback. We are truly sorry to hear that we sent you the wrong product, and we deeply regret the frustration and inconvenience this has caused you.
We take full responsibility for this mistake and the poor service experience. Please kindly send your order details and relevant information to our customer service email address: service@loungon.com. Our dedicated customer service team will prioritize your case and provide a clear, effective solution for you within 24 hours.
We hope to have the opportunity to make this right for you and regain your trust. Thank you for your patience and understanding.
Do not buy from this site
I ordered vacuum bags with rechargeable pump what I received was vacuum bags and no pump. On the box it states travel pump included, and a picture of a hand pump not a rechargeable pump! This is not what what advertised or what I ordered. Do not buy from this site!!!
July 2, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you for bringing this to our attention. We’re sorry the product didn’t meet your expectations, and we understand how frustrating that can be. Please send your details to our support team atservice@loungon.com. We’ll review your case with care and help you find a solution
Scammers
Since my 1* review I got contacted and refunded.
Original post
Scammers! Avoid this company.
I received my parcel with the main part missing! I asked for the full refund and the return address - not refunds as not quality issue in the product. 😡 my emails had been ignored. Terrible customer services ! Avoid avoid avoid
June 25, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you for taking the time to detail your frustrating experience with the refund and return process.
We’re truly sorry to hear your product did not match the advertised description, and that your refund request was not addressed appropriately—offering only a future discount instead of a suitable resolution, and failing to respond to your return information requests is not the service we stand for, and we understand your disappointment and frustration completely. To provide a targeted solution for this matter, please send your complete order information and all correspondence records (including refund/return requests) to our customer service email: service@loungon.com . Our dedicated team will thoroughly assess your inquiry and respond with a formal resolution within 24 hours.
We appreciate your patience as we work to resolve this issue for you.
Wrong bra sent
Wrong bra sent. No reply from Loungon .I want to return and get a refund
June 30, 2026
Unprompted review
Reply from Loungon
Dear Customer,
Thank you for your valuable feedback. We are very sorry that we delivered the wrong product to you, and we fully understand how upsetting it is .Please accept our sincere apologies for this error and the poor support experience. To resolve this promptly, please send your order information to our customer service email address: service@loungon.com. Our customer service team will attend to your request urgently and provide a suitable solution for you within 24 hours.We are determined to fix this issue for you and appreciate your understanding. Thank you.
No customer service
Order lost by courier, they asked me to contact Loungon which I did last week and all I get are your email has been answered messages!!!
This is the automated response I get:Your email has been replied, please kindly check it.If you have any further questions,please feel free to follow this ticket,we'll do our best to solve it for you
Absolutely zero customer service!!
This is another response I received, unbelievably stupid:
Thanks for your email.
Thanks for your message and sorry for causing inconvenience to you.
We checked this package tracking information,this package has been arrived in your local post office. The tracking number is (removed) you can track it from website.
Could you go to your local post office for checking? If you don't pick up your package, otherwise the parcel may returned or destroyed when expired.
It was collected by Evri who told me they had lost it!!
June 26, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@loungon.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Ordered Kids Safety Art scissors for…
Ordered Kids Safety Art scissors for crafts & Scrapbooking - what arrived could of come from a second hand shop.
Wouldn't recommend. The quality is on par with a market , feel totally ripped off. Package was dented and ripped , so over priced. £2.50 is all they are worth.
Stay away from this company.
June 19, 2026
Unprompted review
Reply from Loungon
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is:service@loungon.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Ordered the new knickers advertised
Ordered the new knickers advertised, 3 black and 3 nude, waited a few weeks for them, as per usual they came from overseas. I am annoyed as they sent me 6 nude, they look like the ones advertised but the cross going across them is thin and they look cheap. I’ve not even tried them yet, I’m waiting for a response from my email, but off course no reply! I wouldn’t bother ordering them.
June 8, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@loungon.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Don’t go anywhere near this company
Don’t go anywhere near this company, even with a barge pole. Ordered filtration mask with eye protector, after the usual wait for delivery they were far too small. Sent email to company asking to send back. The return advice on website appears to be in Danish. Company not in Denmark, though they keep location very secret for some reason (china?). Automated response telling me my order had been delivered! I sent again, no, I said, I want to send it back, I have it but it’s too small. Email back from them ‘your message has been answered’ . No it hasn’t I said (again), ‘your message has been answered, they repeated. So I am processing a claim through PayPal. Now I get a response from the company ‘we will only refund you if you close your claim first’. Not falling for that.
Keep Clear.
June 14, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address:service@loungon.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Was amazing business
Was amazing had business with this company because the customer service is wonderful.
June 26, 2026
Unprompted review
Wrong order sent waiting a reply…
Wrong order sent waiting full refund.
June 19, 2026
Unprompted review
Reply from Loungon
Dear Customer,
Thank you so much for taking the time to leave your feedback. We are truly sorry to hear that we sent you the wrong product, and we deeply regret the frustration and inconvenience this has caused you.
We take full responsibility for this mistake and the poor service experience. Please kindly send your order details and relevant information to our customer service email address: service@loungon.com. Our dedicated customer service team will prioritize your case and provide a clear, effective solution for you within 24 hours.
We hope to have the opportunity to make this right for you and regain your trust. Thank you for your patience and understanding.
No customer service
Ordered an item ....waited a couole of weeks for delivery amd sent a mail telling them nothing has been sebt ....only reply was spam advertisements from Loungon and no replies whatsoever where my order was
Waste of time
No customer service whatsiever and still no product
June 7, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@loungon.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
This is a scam company
This is a scam company, customer service is shocking,sent for two shorts and t.shirt sets ,I'll be going to trading standards
June 22, 2026
Unprompted review
Reply from Loungon
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@loungon.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Absolute scam Avoid like the palgue
Absolute scam
Sent wrong item and their reply was either send back at my expense as it is not a quality issue or gift on
No I want what I ordered and any legitimate company would not expect to rectify their error at my expense
Avoid
June 19, 2026
Unprompted review
Reply from Loungon
Dear Customer,
Thank you so much for taking the time to leave your feedback. We are truly sorry to hear that we sent you the wrong product, and we deeply regret the frustration and inconvenience this has caused you.
We take full responsibility for this mistake and the poor service experience. Please kindly send your order details and relevant information to our customer service email address: service@loungon.com. Our dedicated customer service team will prioritize your case and provide a clear, effective solution for you within 24 hours.
We hope to have the opportunity to make this right for you and regain your trust. Thank you for your patience and understanding.
I was asked to review but have not…
I was asked to review but have not received it yet
June 18, 2026
Unprompted review
WRONG ITEM SENT
i placed an order and the delivery date changed, i have waited weeks for this item. it finally arrived and it was not what i ordered, i ordered a cherry colour hat instead i get a BRIGHT PINK and i have to say the quality is awful and the peak is huge and looks awful, this was ordered for my holiday so i have to say i'm fuming. BE CAREFUL WITH THIS COMPANY.
i have emailed so many times now, and the contact number is an automated one so you cannot actually speak to anyone. no one is replying to my emails what so ever, the last one i got was suggested its not a quality issue to offered 20% refund and give as gift to someone, REALLY
June 16, 2026
Unprompted review
Reply from Loungon
Dear Customer,
Thank you for your valuable feedback. We are very sorry that we delivered the wrong product to you, and we fully understand how upsetting it is .Please accept our sincere apologies for this error and the poor support experience. To resolve this promptly, please send your order information to our customer service email address: service@loungon.com. Our customer service team will attend to your request urgently and provide a suitable solution for you within 24 hours.
We are determined to fix this issue for you and appreciate your understanding. Thank you.
AVOID
I purchased from this company last week . I received no correspondence about my order being dispatched and emailed got an automated reply and still no response . AVOID
June 11, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@loungon.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
30 days, no product and no response from Loungon.
I ordered my Loungon product on the 15th of May and 11 days later there was a delivery issue - not their fault. Fast forward another 19 days and they have sent me almost daily marketing emails, ignored my three emails asking where my replacement item is and asked me to submit a four/five star review. I am not too confident of receiving my £16.77 back and cannot recommend them.
June 14, 2026
Unprompted review
Reply from Loungon
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@loungon.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Not received a ring doorbell that was…
Not received a ring doorbell that was ordered sent back to them by courier and still waiting for my money they owe me ordered in may and still nothing at all
May 26, 2026
Unprompted review
Reply from Loungon
Dear valued customer,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your recent experience.
We understand that you were seeking reviews before ordering, and we regret that you felt unheard when your order did not arrive. We take such matters very seriously. As a licensed and registered company, we strive to resolve every customer concern promptly and fairly.
Please do not hesitate to contact our dedicated support team atservice@loungon.com , and we will gladly cooperate.
Your experience has been highlighted to our team as an opportunity to improve our communication and service resolution processes. We hope to have the chance to restore your trust in the future.
Thank you again for bringing this to our attention.
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