Orderd glasses from this company Sold as being photochromatic And adjusting to vision They do neither They are just cheap reading glasses that i could get for a fraction of the price in a loca... See more
Company replied
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Review summary
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Since my 1* review I got contacted and refunded. Original post Scammers! Avoid this company. I received my parcel with the main part missing! I asked for the full refund and the return address -... See more
Company replied
Having tried the product it was not working for me and requested refund after refusing % r finds the team gave me a full refund as promised. All Sorted with persistence
I ordered a dark brown hair topper from this company, and what arrived was nothing like the advertised product. They sent me a red topper — completely different in colour and quality. Custo... See more
Company replied
3.1
Average
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant product but I don't have the…
Brilliant product but I don't have the fittings for it yet.
April 15, 2026
Unprompted review
Awful customer service
Awful customer service.
I reached out to ask where my order is and was given a tracking reference that shows that the item was delivered in 2025!!!!
No help from the other side whatsoever.
Avoid!
April 30, 2026
Unprompted review
Reply from Loungon
Dear customer,
We are incredibly sorry for the terrible customer service experience and the confusion with your order tracking.
We fully understand how frustrated you are. Please kindly share your order number with us via our customer service email (service@loungon.com ), and we will urgently look into your missing order and resolve this for you properly.
Absolutely rubbish
Absolutely rubbish! Feet don’t fit in if you’re a size 7 or above.Also very flimsy! Haven’t used it. Want a refund
April 29, 2026
Unprompted review
Reply from Loungon
Dear customer,
We’re so sorry to hear the item does not fit properly for size 7 and above, and that you find it feels flimsy and poor in quality. We totally understand your disappointment, especially as you haven’t even been able to use it.
Please send your order number to our customer service email (service@loungon.com ), and we will arrange your refund for you accordingly.
Tactical boots
Tactical boots. Bought a pair of these for work in the garden and am very disappointed. They took weeks to arrive which was not clear when I ordered but looked the part when they did.
One main reason I chose these was the zipper closure as I have mobility issues making it difficult to lace footwear so the zip would make life easier. Unfortunately the zipper is not long enough to allow getting them on and off without loosening laces anyway so defeats the object.
When I have struggled to get them on, I have found them not as supportive as I would have expected from a “tactical” boot, particularly the soles which are extremely soft and offer little support. Not what is needed when working outside.
Overall extremely disappointing and would not recommend.
Just to add today I found the boots were definitely NOT waterproof!
April 24, 2026
Unprompted review
Reply from Loungon
Dear customer,
Please accept our sincere apologies for the long delivery time and your great disappointment with the tactical boots.
We truly regret the zipper design failing to meet your mobility needs, as well as the insufficient foot support and overly soft soles that do not suit outdoor work.
We highly appreciate your detailed feedback and will immediately review the product design, description and overall quality.
Could you please share your order details via our customer service email (service@loungon.com )? We will look into your case and resolve it properly as soon as possible.
Wish you all the bes
The biggest load of shit
The biggest load of shit, item never worked a con job. Don't buy its fake doesn't do anything.
January 15, 2026
Unprompted review
Reply from Loungon
Dear customer,
Please accept our sincere apologies for the faulty item that does not work at all and your terrible shopping experience.
We greatly value your feedback and will immediately investigate the product quality and functionality thoroughly.
Could you please provide your order details to our customer service email (service@loungon.com )?
We will follow up and resolve your issue properly as soon as possible.
Wish you all the best and have a nice day!
Do not buy from this company
What a truly awful company to deal with. One start is too much.
Placed an order for a car play adapter at the beginning of February, it is now almost April, it has not arrived. I have contacted customer services so many times, only to be told wait 3-7 more days. When someone finally gave me a different response, it was to say that they can’t refund me as it’s out for delivery, the best they can do, is for me to refuse to sign for it, then it will be returned and then I will get a refund!!! It’s becoming a weekly battle with them.
EDIT
I finally got a refund in August!
March 30, 2026
Unprompted review
Reply from Loungon
Dear customer,
Please accept our sincere apologies for the extremely long non-delivery of your car play adapter, endless waiting excuses, and the unreasonable refund arrangement that has caused you so much hassle.
We deeply regret the poor customer service and frustrating after-sales experience you have endured. We will immediately look into your delayed order and handle your refund request properly.
Could you please provide your order details to our customer service email (service@loungon.com )? We will prioritize your case and resolve this matter for you as soon as possible.
Wish you all the best.
great product at a great price
great product at a great price , just accept will take a week or two to get to you but worth the wait
March 28, 2026
Unprompted review
The products I ordered were as…
The products I ordered were as described and of good quality.
March 12, 2026
Unprompted review
Car emergency jump starting device
Item arrived quickly nicely packaged with instructions seems very easy to use. Luckily I am yet to need to use!!
February 19, 2026
Unprompted review
Not the advertised product - complete fraud
Took probably 3-4 weeks to arrive - which would have been fine had they sent the advertised item. It was for a Topdon Carpal Bluetooth diagnostic dongle - what they actually sent was a cheap generic ELM 327 dongle which has none of the added functionality of the Topdon product
March 16, 2026
Unprompted review
Good communication
Good communication. Very helpful. Understood my problem.
March 20, 2026
Unprompted review
After an initial problem with delivery…
After an initial problem with delivery I was sorted by customer service.more than.happy with there response, a little bit of advice have your package delivered to your nearest shop not to your address.
March 18, 2026
Unprompted review
First order was nothing like what was…
First order was nothing like what was advertised. The second order never arrived and back in forth with emails nearly 4 weeks later and nothing
February 20, 2026
Unprompted review
Reply from Loungon
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@loungon.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
If I could have given no stars I would
If I could have given no stars I would
Custmer service are rubbish
Received my item parts missing from box sent photos as evidence said I would get a replacement and a refund I’ve had nothing no refund or even a replacement this was from a month ago reply to there emails they just send the same email back everytime
DO NoT ORDER ANYThiNG from these people
March 18, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@loungon.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Very good on time and great quality
Very good on time and great quality
March 13, 2026
Unprompted review
Do not buy from them
Very poor communication. Threatening behaviour when a PayPal dispute was raised. They have lied every step of the way. They've said that delivery was refused when no item received and they have gone quiet on the refund. I will be contacting the authorities asking them to investigate these scammers.
March 16, 2026
Unprompted review
Reply from Loungon
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@loungon.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Dreadful experience - do not use
Dreadful experience. Said that EVRI had the item ready for delivery, tracking didn't work and given alternative tracking for the world's longest and most complicated delivery. Ridiculous. Communication is limited and no item received. Refund request made and nothing.
March 4, 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@loungon.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Delivery was slow but the product is…
Delivery was slow but the product is excellent. Working well on my trim quadrant and finishing strips. Would recommend for the price.
March 16, 2026
Unprompted review
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