Love Unique Personal Reviews 

Refund ptoblems. I ordered from this company . All four personalised wooden reindeer had faults. I contacted them and sent lots of photos. They were extremely unhelpful. My refund request was refused. Luckily I had paid via PayPal and was able to open a dispute where I was successful and got my money back (apart from delivery cost). I'd not use them again. Update: they challenged my original review on Trustpilot! Luckily I was able to send photos of the products and emails to demonstrate my review was accurate.

Unreliable.
Ordered placed on 8th Dec said it would be shipped on 19th.

On 19th Dec, my order was cancelled.

V little notice given by vendor for me to get a replacement before Christmas. They said they were out of stock of this item which indicates they don't have a good stock system in place

I ordered a personalised gift, the quality of the product was really disappointing with scuffs, scratches and even hairs within the paint. Had to chase my contact with customer services after a lack of response within 24 hours, they offered a 20% refund which is completely unacceptable and have still failed to hear further after reiterating my request for a full refund. The response was that they could barely see any, but one damage. However after further highlighting of issues and conversations via social media, I was offered a replacement product. This has arrived and is a much better quality. It’s a shame that this was not offered straight away, as I still have a tarnished experience, but am grateful it was eventually rectified- but shouldn’t have been so hard!

I gave a very poor review recently as what I ordered didn't arrive. After many e-mails (all helpful) the missing item has today been delivered. First class service. Thank you.

The frame arrived, lovely frame and the customisation is brilliant. I would have given more stars if my experience was better.
My experience: I noticed that the pin on the back of the frame was not long enough, and when using one pin the frame was wobbly and therefore not fit for purpose. I contacted customer service to find that it was a bad batch and they would send me out a replacement when one was available. This was a present and therefore not ideal so I asked for a replacement backing when available but also a discount, which I believe to be completely fair, given the inconvenience. They offered me just a 15% discount and told me to bodge the backing to make it work. A new item should not be bodged, especially as its a gift for someone else. They are not going to do anything but give me a 15% discount. I'm completely shocked
I therefore have to say I would not recommend this company, based on their shocking customer service. Please go elsewhere.

This is my first order and I’m so pleased with the products. I ordered some delicate Christmas ornaments and they arrived well packaged, I just love them. They arrived slightly later than anticipated and I was asked not to contact customer services but I’m still pleased with the items.

Ordered a personalised teddy bear shaped toy xylophone for my grandson’s birthday. Was very disappointed when it arrived. Quality was very poor. Rough wooden edges and xylophone sound is awful and notes don’t go up in pitch. No educational/play value whatsoever. They have refused to make a refund. Ironically they told me it’s the same as their other xylophones in stock ??!! I have opened a PayPal dispute.

Lovely handmade products, we ordered a photo and heart key holder- great communication when needed and very friendly staff!

Ordered some personalised pyjamas for my sons birthday last minute as I forgot.... left a note on the order to plead with them to get them out quickly. And they arrived in plenty of time. Thank you so much!!!!

Lovely product. I ordered for friends we have not been able to see. They were super helpful with having these dispatched directly to my friends (I had made an error on the order my end) this was resolved and sorted with ease and the products received were lovely. Would 100% recommend and will be using again.

Great products at Love Unique Personal, ordered an amazing personalised Rocking Horse. Was delivered quickly and professionally, Overall I’m very happy with my purchase & experience.

Have bought a few things now from Love Unique Personal over the last couple of years and never disappointed!! Amazing gifts and brilliant customer service. Will be shopping again!

What a lovely company, really lovely gifts, kind service and so helpful! Really recommend this company.

I ordered 2 baubles before xmas (14th dec) fully understanding the business were closed until new year

My items were due to be delivered around the 10th January, by the 21st January I'd heard nothing so I chased myself and they advised me the orders had been dispatched that day

The day after I receive a further email advising they had apparently tried to contact me (they hadn't tried to contact me), to sort the images I'd sent over as they weren't usable

Fine...I sent the images again...I won't go in to the detail here but essentially it took around 15 emails for them to get these images working, when they could've just picked up the phone and not wasted my time

The items arrived, 3 weeks after I expected them to (3rd Feb), and I was totally underwhelmed and disappointed

These were not cheap baubles, they were £15 each, and were made of plastic with poor quality prints inside

I was most disappointed with the detail. The rose gold ribbon I had interpreted from their photo online, and gold being the only relative option on the drop down, I was surprised when they both arrived with a bright yellow gold ribbon

And these were memorial baubles, there was real sentiment in these gifts. I lost my nan in 2020 and 1 was for my dad. And my mum lost both her parents when she was a teenager, the other was for her

I had tried to replicate the image online with a soft pink tone inside the bauble (little pearls) and the rose gold ribbon, so when they came and clashed, I was really disappointed

I expressed my disappointment via email, not only with the baubles, but with the delivery and the lack of effort to contact me. I felt as though they'd almost let sleeping dogs lie, because it had been a month since I ordered and maybe I'd forgot. My email was polite and understanding but gave constructive feedback

I was met with emails from the warehouse team advising that it was my own fault, that I should've contacted them before ordering (but their offices were showing as closed until new year so I wouldn't have got a response anyway), that the ribbon advertised was bronze and it was my own fault I got yellow gold because I chose gold, that rose gold and bronze are nothing alike (in fact they are) and essentially that they wouldn't be doing nothing to ensure their customer was happy

I asked if they could maybe post out the ribbon from the image they advertised, they said no

So I asked if I could have a fair 10% discount so as I would have to fix this myself at further cost and again they said no

I won't be shopping with them again and I won't be advising anyone else to shop with them either

Poor customer service and an unhappy, polite and patient customer who would've used their services again

WILL NOT USE AGAIN!!!
I bought a personalized Rob for my friend's Christmas present and ordered it in early November, 12.12.2020. Make sure the gift is received on time.
it was said that it would take 1-2 weeks to arrive (meaning I had to be well before Christmas). Incredibly disappointed.
As far as they don't have a phone number to contact them, only email. We have written an e-mail, the respondent said after 2 days that it would be sent out, but still nothing.
Very rude and bed customer services who own this business. I tried to communicate with instagram. Do not give God to write something dissatisfied that the client side will be blocked. Still want to know where is my parcel for which OFFCOURSE I PAID !!!!!!!!!!

Awful would advise to not order from here. Order was cancelled from merchant due to them not being able to dispatch in the time they stated but they are still continuing to charge me 3 weeks later!!!!

The gift I bought is lovely , But the pictures are very misleading as to the size of the toy .
So it’s really too small and dainty for a small child to play with