Love2shop cards very limited places to spend, shame as I feel it is a total waste of money. E voucher is best option, still waiting to hear if I can have the card changed to a e voucher of course co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the website confusing and difficult to navigate, quite stressful too ! However an email to the company was quickly responded to and assistance offered. Bring back paper gift cards !!
Company replied
I like the fact of a personal service.But in reality the email was not sent, I phoned and was told they would resend, but it still took approx 36 hours to get to it's source. I am reusing the service... See more
Company replied
Customer care team were really helpful and explained how to resolve my issue well, however I feel if the website was easy to use, or the info on the physical card was more clear then I wouldn’t have h... See more
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Company details
Written by the company
Love2shop is the UK's leading multi-retailer gift card provider accepted at over 100 major retailers with more than 20,000 stores UK wide. Love2shop offers fantastic solutions from personal gifting to business reward programs and incentives. Love2shop has everything you need, from a business rewarding their staff to consumers looking to hit the High Street.
Contact info
20 Chapel Street, L3 9AG, Liverpool, United Kingdom
- info@love2shop.co.uk
- love2shop.co.uk
3.2
Average
38K reviews
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Inaccessible
The platform and mechanism for exchanging vouchers in totally inaccessible for blind and partially sighted people using screen readers or magnification. We wanted to use this platform for our staff but have had to use another option following some testing.
September 11, 2026
Reply from Love2shop.co.uk
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you found our platform and voucher exchange process inaccessible when using screen readers or magnification, and we understand how disappointing this must have been.
Accessibility is important to us, and we’re grateful that you highlighted this experience so we can continue to improve.
If you or your recipients already have e-gift cards and need assistance redeeming the vouchers, our Card Services team can help. Please call 0344 375 0739 and they’ll be happy to assist.
Thanks
Stacey
Absolutely painful experience
Absolutely painful experience. It's like they try and make it as extremely frustrating as they can. I was awarded a £50 voucher from work, went online and redeemed it. I tried to swap it for a Boots gift card but I could only find it as a physical gift card to order. Ordered that, took a few days to come. I opened the card and had to create a love2shop account to redeem an existing voucher code I have (that was a pain to find as its not clear at all where to go to redeem the number on the card). Once I done that, I entered the code and the funds were then transferred into that account. I then clicked "spend" which opened a page with around 25 retailers on, none of them were Boots. After clicking around some more I noticed a link which produced a pdf list of retailers to spend it with, Boots and many other retailers were listed, but there was nowhere for me to click to go ahead with that. After a really annoying 15 minutes of trying to get a Boots code I gave up and just used the "transfer to a virtual card" option. After going through all that, I then tried to use the virtual card on the Boots basket I had ready. What a surprise, it doesn't work. I then go back to love2shop and find another pdf link which opens another list which shows Boots cannot be used via the virtual card. I have no idea how such a simple task can be made this difficult. Voucher went straight in the bin. If you are considering this as a gift for someone, I hope you don't like them, because they sure as hell won't like you after this.
September 18, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Sam,
We’re really sorry to hear about your experience and completely understand how frustrating it must have been to go through the process you described, only to find that your Love2shop card could not be used for your Boots online purchase.
Unfortunately, Boots does not currently accept Love2shop cards for online transactions. However, Love2shop cards can be used at Boots in-store.
You can view the latest list of where you can spend your Love2shop card here: http://bit.ly/46hYgul
If you need any further assistance with your card or have questions about where you can spend it, our Card Services team will be happy to help on 0344 375 0739.
Thank you for taking the time to share your feedback.
Thanks
Stacey
Helpful support
The card can be tricky to use online, but support from Love2shop was very helpful
September 16, 2026
Unprompted review
Mixed feelings about the service
I like the fact of a personal service.But in reality the email was not sent, I phoned and was told they would resend, but it still took approx 36 hours to get to it's source. I am reusing the service again, hope it works better than last time
September 8, 2026
Reply from Love2shop.co.uk
Hi Robin,
If you require this to be looked in further, please email the order details to info@love2shop.co.uk
We can then resend the details if required.
Thanks,
Nathan
I was actually wanting to purchase a…
I was actually wanting to purchase a reloadable Love to Shop card but couldn't find the way to do it
September 4, 2026
Reply from Love2shop.co.uk
Hi Elizabeth,
Thank you for your review. We’re sorry for any confusion regarding our reloadable Love2shop cards.
Reloadable Love2shop cards are provided as a reward or gift through participating companies, typically as part of an employee reward or recognition scheme, rather than being available for individual purchase.
We hope this clarifies things, and thank you for your interest in Love2shop.
Thanks
Stacey
Essentially a minor scam
I was forced into getting a Love2Shop card as the result of "saving" using the Park Xmas Savings system. Actually registering for the account, using the app and getting your card proved quite a faff, not least because the fingerprint logon option didn't seem to work. And when you get to the end of the process you find ... there's a small fee to pay when you actually translate your Love2Shop card into a gift card.
September 15, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Matt,
Thank you for taking the time to share your feedback. We’re sorry to hear that you found aspects of the process frustrating.
We’d like to clarify that customers are not required or forced to purchase a particular Love2shop product. The product ordered is selected by the customer during the ordering process, and orders can also be amended at any time before they are dispatched. We’re sorry if this wasn’t clear during your experience.
Regarding the issue you experienced with biometric/fingerprint login, we’d be happy to investigate this further. We have requested some additional information from you so that we can look into what happened.
In relation to the fee when exchanging a Love2shop gift card for another gift card, we appreciate that this may not have been expected. The applicable fee is shown as part of the exchange process. If you have received a digital Love2shop gift card, you may also be able to add it to your Apple Pay or Google Pay wallet and use it directly with participating retailers, without needing to exchange it for another gift card.
If you would like to discuss your experience with us directly, our Card Services team will be happy to assist. You can contact them on 0344 375 0739.
We hope we can resolve the issues you've experienced and thank you again for bringing them to our attention.
Thanks
Stacey
Tioma was absolutely amazing!
Tioma was absolutely amazing!
A great help, the system wasn't working properly and she did everything she could to help me! Give her a raise and a bonus
September 11, 2026
Unprompted review
Useless app
Useless app. Uninformed employees. Absolute waste of time trying to sort any issues. Not fit for purpose. Gift someone cash. This is useless. So bad I thought it was a scam. Still not able to access gift card nearly two months later.
September 14, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi,
We’re really sorry to hear about your experience and completely understand how frustrating it must be to have been unable to access your gift card for such a long time. This is certainly not the level of service we aim to provide.
We have requested further information from you so that we can look into what has happened and work towards resolving this for you.
We’d also like to clarify that the Love2shop app is specifically for Love2shop Digital Gift Cards and is not used to access or manage physical Love2shop Gift Cards.
If you have a physical gift card or need further assistance, please contact our Card Services team directly on 0344 375 0739, who will be happy to help.
Thank you for taking the time to share your feedback. We genuinely appreciate it and hope we can get this resolved for you as soon as possible.
Thanks
Stacey
One of the most broken websites ever!
Tried placing an order for a gift card multiple times, it didn't support my Mastercard (first time I have ever had this issue), and when using PayPal the payments were always declined (again not had this issue anywhere else). When I tried to leave a support request to delete my account that form also failed with an issue. By far one of the worst websites I have ever used and in this instance has resulted in a lost sale and a lost customer. Will not be using again, will be using One4All instead!
September 14, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Matt,
I am sorry to hear you've had issues. If you can email us with further details we can look into this for you, our email address is help@love2shop.co.uk.
Thanks
James
Used this service for years
Used this service for years! They have a good wide range of vouchers available that suit everybody. Very quick service. Highly recommend.
August 12, 2026
The order worked well with no hidden…
The order worked well with no hidden agenda. Thanks
September 6, 2026
Unable to activate cards as new webiste…
Unable to activate cards as new webiste will not send me a code to my email to get into my account!! Why change something that wernt broken to begin with. Been a customer for years for xmas! Now im left with £500 your choice cards and cant use them!
September 12, 2026
Unprompted review
Reply from Love2shop.co.uk
HI Chloe,
We’re sorry to hear about the difficulties you’ve experienced accessing your account and activating your cards. We completely understand how frustrating this must be, particularly when you have £500 worth of cards waiting to be used.
Please could you give us a call directly on 0344 375 0739 so that we can take you through our security checks and, once completed, we should be able to verbally provide the one-time passcode for you.
Our opening hours are 9am to 5pm, Monday to Friday, excluding bank holidays.
We appreciate your patience and apologise for the inconvenience caused.
Thanks
Stacey
I am really unhappy with this app I…
I am really unhappy with this app I haven't been able to use my many vouchers I have got for my birthday or Christmas because it's to hard to activate or to spend them. And when I tried to ask for help just website froze wouldnt even let me email them. This has happend alot now. Very unhappy with customers service won't even let me email them or make a complaint. Thanks a lot I wouldn't recommend this to my worst enemy.
September 12, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Eleanor,
We’re very sorry to hear about your experience and understand how frustrating it must be to receive vouchers as gifts and then have difficulty using them. We also apologise for the issues you experienced with our website and for being unable to contact our customer service team.
We’d like to clarify that all cards purchased in-store are purchased active and are ready to use straight away, so there is no additional activation required.
If you’re still having difficulty using your cards or vouchers, our Card Services team will be happy to help. Please call us on 0344 375 0739, and a member of the team will be able to assist you.
Thanks
Stacey
Seriously dont brother
Seriously dont brother. absolute waste of time. I've £1000 of online Mastercard credit cards in £50 cards and cant spend them anywhere. Customer service takes forever. Please dont give these people your money and even worse your wasted time.
September 12, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Simon,
We’re sorry to hear about your experience and understand how frustrating it must be to have multiple cards and find that you’re unable to use them as expected.
Our cards use credit card technology, and unfortunately, retailers are not generally set up to accept part-payments across multiple cards when shopping online. This means that the balance on a single card would need to cover the full value of the online transaction, as you would be unable to pay the remaining balance using another card.
We’re also sorry to hear that you experienced delays when contacting our Customer Service team. If you need any further assistance with your cards or would like us to look into your specific situation, please contact our Card Services team on 0344 375 0739, who will be happy to help.
Thank you for taking the time to share your feedback.
Thanks
Stacey
Really quick and efficient
Really quick and efficient, dealt with my issue immediately, and waited whilst I checked details to make sure the issue was fully resolved before signing off
September 11, 2026
Unprompted review
I never made an order with you this was…
I never made an order with you this was someone trying to scam me
August 21, 2026
Reply from Love2shop.co.uk
Hi Philip,
I am sorry to hear this. If your bank details have been used for a purchase you will need to raise this with your Bank ASAP as fraud.
We will help with their investigation if requried.
Thanks
James
had a serious issue and was resolved so…
had a serious issue and was resolved so easily with such lovely staff
September 11, 2026
Unprompted review
Really easy to talk to an advisor
Really easy to talk to an advisor, and they will solve the problem right away, really helpful.
September 11, 2026
Unprompted review
E-gift voucher
I had problems redeeming a Love2Shop e-gift voucher. The Customer Service Advisors were extremely patient dealing with several e-mails and following their explicit instructions I was able to exchange the e-gift voucher for a physical gift card
September 11, 2026
Unprompted review
The system is totally flawed
The system is totally flawed. Redeeming an e-voucher is almost impossible. Even the links take you to the wrong sites.
The only reason I have given 2 stars is for Sandra C, the agent who helped deal with this. She deserves 5 stars for trying to get the links to work. She was extremely helpful, friendly and polite and ended up sending me a physical card, as there was no way to redeem online. Thank you Sandra C 😊
September 11, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Diane,
Thank you for your feedback.
I'm sorry to hear that you have had trouble with navigating the website and redeeming your voucher, we are still trying to fix some of the links on our site and are constantly trying to improve the user experience.
I am very glad to hear that Sandra was able to help you get this redeemed and I'm sure she will be happy to know that she made a difference!
Thanks,
Rae
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