I had difficulty accessing a free download after placing my order. I phoned, and the lady to whom I spoke told me that she would email the download within 5 minutes - and she did!!! So often, these da... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Always buy my wool from lovecrafts. Paintbox yarn is very good quality. I use it for crocheting or knitting. Very good price and even better when on offer. Delivery is always speedy to . Never had any... See more
I had trouble using my gift card, as the reference kept being declined. The LoveCraft support member, Anastasia P, went above and beyond to help me understand what I needed to do to get the card to w... See more
I ordered a beautiful pattern and then got myself muddled because I'm not used to reading crochet charts. I reached out to Patternly and got a very fast and friendly response to my several queries whi... See more
Company details
About LoveCrafts
Information provided by various external sources
Knitting yarn, patterns, needles, crochet accessories, hooks, craft books and kits, you name it, you'll find it. On LoveCrafts.com, discover all the craft materials you need to start your next project. We ship worldwide (yippee!) and have dedicated websites for the UK, US, and Germany. Plus, our friendly customer service team, Smiles, are on hand to make your experience smooth and smiley every make of the way!
Contact info
London, United Kingdom
- lovecrafts.com
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I need help finding my order
I need help finding my order
LE797472185GB
I have received an email saying it has arrived in United States.
February 7, 2025
Unprompted review
Reply from LoveCrafts
Hello Julie,
Thanks for your feedback!
We have already contacted you by email regarding your order. According to the tracking information, your parcel has been delivered.
Please let us know if you need any further assistance!
Best wishes,
Mary and the LoveCrafts Team
Button details
Even n though it took a while, I did receive details of the button which wasn't indicated in the pattern. I also a photo which was very helpful.
February 7, 2025
Unprompted review
Reply from LoveCrafts
Hello Jane,
Thank you for your patience!
We're glad you found the details and photo helpful.
If you need any further assistance, feel free to reach out.
Happy crafting!
Best wishes,
Mary and the LoveCrafts Team
Great customer service
I had ordered a chenille yarn and when I started working with it, it just fell apart. I sent a message and picture to the help team and got a very quick reply. They refunded the yarn immediately and I didn't even have to return it.
February 6, 2025
Unprompted review
Reply from LoveCrafts
Hello Simone,
Thank you for your kind words!
We're glad we could resolve the issue quickly for you. If you ever need any further assistance, feel free to reach out.
Happy crafting!
Best wishes,
Mary and the LoveCrafts Team
Good customer service
I wanted to exchange my DK yarn for an Aran of the same brand and called LoveCrafts about it. Spoke to Maria who dealt with my enquiry pleasantly and efficiently, and was very friendly. Maria then sent me links to alternative types of yarns to look at. Overall my experience calling LoveCrafts was great
February 5, 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you so much for your lovely feedback! It’s wonderful that you had a great experience with us—I’ll be sure to pass your kind words along to Maria!
If you have any other questions or need any assistance, please let us know; we're always happy to help!
Best wishes,
Julie and the LoveCrafts Team
Excellent service
The communication with LoveCrafts was excellent. I have used this company before and I will use it again.
February 6, 2025
Unprompted review
Reply from LoveCrafts
Hello Pam,
Thank you for your kind words! We're delighted to hear that you've had a great experience with us and that you'll be shopping with us again. Happy crafting!
Best wishes,
Julie and the LoveCrafts Team
Excellent customer service
I had a query with a pattern which I had purchased and had numerous mistakes.
This was very quickly resolved by LoveCrafts.
Great service.
January 31, 2025
Unprompted review
Reply from LoveCrafts
Hello Elaine,
I'm happy to hear your pattern issue was sorted quickly! Thank you for your kind feedback—we always want to make your crafting experience as smooth as possible.
Best wishes,
Julie and the LoveCrafts Team
I had damaged wool delivered
I had damaged wool delivered. Panic stations as l had already started to knit before l realised. An awful lot of wool needed re l was knitting a jumper for my lad. Having not much knowledge of technology l thought l would report the wool to Love crafts. I hope l had sent the correct message, the correct way. Love crafts were on the case straight away., They bent over backwards to make everything ok again. This morning l have just received the replacement wool. Panic over. Big thanks to love crafts. I sent photos of the damaged wool. Julie G.
February 4, 2025
Unprompted review
Reply from LoveCrafts
Hello Julie,
Thank you for your feedback!
That sounds like quite a stressful moment, but we're so glad we could sort it out quickly for you! Thank you for your kind words—we always want to make things right, and it’s lovely to hear that you’re happy with the service. Wishing you smooth knitting!
Best wishes,
Julie and the LoveCrafts Team
Highly recommend!
Ordered 6 skeins of yarn for a blanket I'm working on, very nicely priced and shipped super fast. Couldn't be happier with my purchase! :)
January 31, 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you so much for your kind words! We're thrilled to hear you're happy with your yarn and that it arrived quickly. Wishing you lots of joy in your blanket-making!
Best wishes,
Julie and the LoveCrafts Team
I love Paintbox Yarns and usually get…
I love Paintbox Yarns and usually get great service from Lovecrafts. Unfortunately recently I have found that some yarns are out of stock and not available for quite a long time! I’m really struggling with a couple of projects I want to finish so I probably won’t use them again.
January 31, 2025
Unprompted review
Reply from LoveCrafts
Hello Elaine,
Thanks for your feedback.
I'm really sorry to hear that you've had trouble finding the yarn you need.
We do our best to keep popular yarns in stock, but sometimes there are delays with restocking. I completely understand how frustrating this can be, especially when you're in the middle of a project.
If you'd like, we can check if we have an estimated restock date for the yarns you're looking for. Please contact us at info@lovecrafts.com.
Best wishes,
Mary and the LoveCrafts Team
Sent wool from different colour batches
Bought wool for a jumper and was sent wool from two different dye lots. Sent one batch back as I had arranged a swap for some of the balls to be replaced so they were all from the same dye batch. Had spent time on the chat bot and had made it very clear I wanted a swap. The balls I had been expecting to be posted to me have now been sold so I have to make another trip to the post office to return the remaining balls. Customer service was poor as they said they sold the balls as I hadn’t responded to one of their emails sent on 22nd Jan. I sent the wool back on the 23rd through their portal and so assumed they would know it had been sent. I had sent lots of messages and made it very clear I wanted a swap so I could make a start on my project
A very impatient company. What a waste of time.
January 28, 2025
Unprompted review
Reply from LoveCrafts
Hello Pam,
Thanks for your feedback.
We sincerely apologize for this situation and any misunderstanding.
I can see that my colleague has issued a refund for you. We truly regret the inconvenience this has caused and appreciate your patience.
Please let us know if there’s anything else we can do to assist you.
Best wishes,
Mary and the LoveCrafts Team
GUTTED that this company is no longer…
GUTTED that this company is no longer reliable.
This was my "go-to" yarn supplier for years. Once again, I cannot finish a massive project due to their yarns being constantly out of stock. Whoever does the ordering for their stock levels seems to be vastly underestimating what they need, because the Paintbox and Stylecraft yarns are routinely out of stock, so if you are part way through a project and need more yarn, you literally cannot finish it if you used Painbox yarn, because LoveCrafts are the only supplier of this yarn.
And the out-of-stock situation is never resolved quickly. I'm now on week 6 of waiting for WHITE painbox aran yarn to come back into stock. WHITE! It's not even a crazy niche colour.
Worse, is that there is a function to set up emails "alerts" to get a notification when your item comes back into stock. I've had several of these, and I log on immediately when they come through only to find that the items is STILL out of stock! Complete waste of time.
For these reasons, I will NEVER purchase Paintbox yarn again, even though I like it. At least with Stylecraft, you can source it from other suppliers if you run into a problem with LoveCraft's stock levels.
Once my current stash of Paintbox yarns are done, I'm also done.
Their delivery time were never great compared to some other companies I have used so this is just the final nail in the coffin for me as a LoveCrafts customer.
SO gutted.
January 26, 2025
Unprompted review
Reply from LoveCrafts
Hello Louise,
Thank you for taking the time to share your concerns. I’m truly sorry for the frustration you’ve experienced. Paintbox Yarns is one of our most popular ranges, and while we do our best to restock frequently, high demand can sometimes lead to slight delays—especially for staple colors like white.
Restock emails are sent to all customers simultaneously, and smaller deliveries can sell out quickly, which I understand can be disappointing. I apologize for the inconvenience this has caused, particularly as you’re trying to finish a large project.
If you’d like assistance finding substitutions or alternatives, please don’t hesitate to contact us—we’d be more than happy to help.
Best regards,
Julie and the LoveCrafts Team
First class service
First class service
Great delivery service
And the colors of the wool is great so many colors too choose from
January 14, 2025
Unprompted review
Reply from LoveCrafts
Hello Benita!
Thank you so much for your kind words! We're thrilled you enjoyed our service and the vibrant selection of wool colors. Happy crafting!
Best wishes,
Julie and the LoveCrafts Team
recommended
Great selection of patterns and yarn. Very swift dispatch with reasonable postage costs.
Great help when I needed some additional yarn, so I could buy the same dye lot
January 21, 2025
Unprompted review
Reply from LoveCrafts
Hello Patricia,
Thank you for your lovely feedback! We're so glad to hear you enjoyed our selection of patterns and yarn, and that our swift dispatch and reasonable postage made a difference.
It’s also wonderful to know our team could help you secure the same dye lot—matching yarn is so important for a perfect project!
Happy crafting, and we hope to assist you again soon!
Best wishes,
Julie and the LoveCrafts Team
Abive & beyond
I logged in to my email to check the order I had just placed, only to find an email with a discount code I had missed out on. The representative was very nice & gave me a refund for the discount I missed, even though it was not policy.
January 1, 2025
Unprompted review
Reply from LoveCrafts
Hello Margie,
Thank you for sharing your experience. I'm so glad to hear my colleague was able to assist you and make things right.
Feel free to reach out if you need anything else; we're always happy to help!
Best wishes,
Julie and the LoveCrafts Team
My Library
I love the idea of a Library of my purchases and choices. My Sirdar cotton cardigan pattern is in there to refer back to another day.
I did find there was more needed information on the length and weight of cotton in each ball for this pattern on the website. When I tried to find out I was given dead end links. I think that information is necessary especially for overseas countries.
January 13, 2025
Unprompted review
Reply from LoveCrafts
Hello Bev,
We're so glad to hear you love the idea of the Library and find it useful for keeping track of your purchases and choices. Thank you for your feedback!
We strive to include all the necessary pattern information on the product page to help customers make informed decisions before purchasing. Your feedback is incredibly valuable, and we’ll definitely consider it to improve the experience. If you have any further suggestions or need assistance, feel free to let us know.
Best wishes,
Julie and the LoveCrafts Team
Reply from LoveCrafts
Hello Boo,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and truly appreciate your 10/10 rating!
If you have any questions or need assistance in the future, feel free to let us know!
Best wishes,
Julie and the LoveCrafts Team
I am still waiting for my order
I am still waiting for my order (placed on 2nd january)… we are the 15th of january and still waiting.
Incredibly long, I will never order again.
January 2, 2025
Unprompted review
Reply from LoveCrafts
Hello Chrystele,
Thank you so much for sharing your thoughts with us! I’m really sorry for any frustration the delivery delay may have caused you. Typically, delivery to your country takes about 5–8 working days (Monday to Friday, excluding holidays), and I see from the tracking that your parcel has arrived today, on the 9th working day. The slight delay might have been influenced by recent weather conditions, and I truly appreciate your understanding.
Since your parcel has arrived, I’ll reach out to you via email to confirm it was received safely, and I’d really appreciate your reply. Please don’t hesitate to let me know if there’s anything else I can assist you with.
Best wishes,
Julie and the LoveCrafts Team
Great products
The products from this company are always great. There was a little discrepancy with something from my order but the wonderful customer service team put it right straight away. I would always use this company for my craft needs
January 7, 2025
Unprompted review
Reply from LoveCrafts
Hello Mandy,
Thank you for your lovely feedback! I’m so glad to hear that we could quickly resolve the issue with your order and that you’re happy with our products and service. Your continued support means so much to us, and we’re always here to help with your crafting needs!
Best wishes,
Julie and the LoveCrafts Team
Brilliant Service
I am doing a large project and I found out some colours were discontinued I reached out to customer service. They suggested other colours and brands which maybe suitable. They were quick in response time as well.
January 9, 2025
Unprompted review
Reply from LoveCrafts
Hello Jennifer,
Thank you so much for sharing your experience! I’m glad to hear our team was able to assist you quickly and provide suggestions for alternative colors and brands for your project. We’re always here to help, and I hope your large project turns out beautifully!
Happy crafting!
Julie and the LoveCrafts Team
Goods and prices are fine BUT ...
Goods and prices are fine, BUT their web site is seriously ill-designed. I could list the faults/bugs/illogical structures/missing elementary features, but that would take a lot of work. There seem to be no menu options for log out or in to a Lovecrafts/Loveknitting account - tough if you have more than one account in use from the same PC. They probably paid a lot of money last time they had the interface re-designed. I'd advise a thorough review of the complaints that they have no doubt received and for them to try again.
January 7, 2025
Unprompted review
Reply from LoveCrafts
Hello Mike,
Thank you for your feedback!
We appreciate your insights and will pass them along to our tech team for review.
If you have any specific issues you'd like us to address, feel free to share them with us.
Best wishes,
Mary and the LoveCrafts Team
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