Love Free From Reviews 151

I ordered a gluten free box, but most of the items are also vegan, which I can’t stand! I haven’t tried a single dairy free product that I like. I know they say it’s a discovery box, but all it’s doing is confirming how much I hate dairy free products! I also appear to be missing an item in my box. I’ve tried to contact the company via Facebook and instagram and have had no response. To me, when parting with my money with any company, customer service is very important. Their customer service doesn’t seem to be great and the fact I’m missing a product and still haven’t had a response doesn’t sit well with me. I think I’ll be cancelling after my first box, sadly. I’m very disappointed. My box was also quite badly damaged, so maybe they might want to consider using a different courier to Royal Mail.

I ordered a box on the 12th March and was surprised when I still hadn’t received it a couple of weeks later. I checked and was told that my order was for the April box and would have to wait another couple of weeks (even though I’d had an email from Royal Mail suggesting it was going to be a lot sooner. I then received an email stating it was to be delivered on the 15th March (today). However, then I had an email saying it had arrived at the weekend. As I wasn’t there and this morning the weather was atrocious (raining/hailing/thundering) I arrived home to find the parcel left outside soaking wet. I opened the package and the box was also wet. I emailed customer service and the response I received was sorry for that at least the inside items weren’t likely wet and here’s 10% off my next box! I won’t be ordering from this company again one for this reason but also because when I added up the contents of the box I saved basically next to no money (and this was not looking at any of the items having been on offer or reduced)

UPDATE: In response Isabella this is even more shocking. I wasn’t informed my box had been lost at all, which now makes sense as to why I received the Royal Mail email suggesting they had the first box. The fact that your customer service team have lied and said it was down to me not ordering in time for the March box is terrible. Before I even received the March box on the 15th April you had started to send out the next months one at which point, before even assessing the first one I didn’t want the second to arrive. The box that finally did arrive could have easily been stolen but you don’t seem to have taken that seriously or the state it was in. There was food inside and I don’t appreciate your attitude that they mustn’t have been an issue with these items when the box was wet. I reached out to yourselves and hadn’t even had time to speak to Royal Mail about this today either hoping you would provide a satisfactory solution. The box was £23 btw not £26 of which the contents added out to around this price give or take £1 or £2. Completely shocking

Good range of products, just a shame they have changed couriers and had shocking service which lead to out of date products and damaged products, but love free from did replace or refund these

we enjoyed receiving our gluten free box, which was a gift. it was lovely to get a variety of gluten free products that we were not able to get ourselves.

Fabulous, healthy and tasty. Love it.

***Edit - Isabella, I had originally emailed you 8 days ago about this and was told a replacement would be sent. My email last night was to chase it up.***

Generally the boxes are good.
However, in every box I've had so far, there have been damaged items.
In the most recent box when I discovered more damaged items, I contacted customer services who said they would send a replacement. 8 days on and I've not received anything. I have emailed again but no reply. I'm thinking of cancelling my subscription.

So nicely packed, such a variety of foods and such a treat, will definetly buy again

I received a couple of these boxes as gifts and loved them - there were so many different things in each one to try.

The box had some good items in but much I couldn't eat. I asked on chat how to cancel but never got a straight answer just more questions. Eventually I got an e mail confirming my next payment from which I was able to cancel. I still however wasn't able to cancel second box.
Easy to sign up but harder to cancel.

Products containing oats which my daughter is intolerant to and had been specifically been noted on her account. Failure to send a replacement within a reasonable amount of time (more than 2 weeks). Damaged product within the box which leaked and could not be used

Ok but a few things were cheese tasting and not 100 percent my choice but what I did like were very good

Great box, I love getting my freefrom goodies. Lots of new things to try.

Amazing to see a selection for dietary requirements. So much fun every month.

Arrived and was full of Gluten Free delights. Can’t wait for next months.

Brilliant selection of my subscription box for may loved my dairy free /plant based box, looking forward to my next box!
Would recommend to friends and family.

All good stuff. Bought for the wife and she was well happy

All new items I haven't seen before! I love the airsnax! Was not a fan of the Peng chickpeas but that's ok, still great to try things out! Lots still to much through

Loved trying all the new items I didn't know about, looking forward to more.

Really loved their gluten free veggie subscription box. It arrived on time as described, well packaged. Nice mix of products of new products to try.

Delivery perfect, boxed well, full of products we wouldn't buy otherwise, informative leaflets and recipes. Very happy for products and bits for price paid