I was so happy with the mini love free kids box but unfortunately out of curiosity I read the ingredients of the gnaw hot chocolate spoon that was in there and it does say may contain gluten. As for m... See more
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See what reviewers are saying
Amazing, varied food! My girlfriend is over the moon every time a new box arrives each month. As someone who has no dietary restrictions (other that being optionally veggie), I always feel guilty t... See more
Company replied
Fantastic selection of snacks/ mixes for pizza bases, pancakes, pasta etc. I’ve been getting the boxes for about 6 months now and I’ve found some great new products that I’d definitely buy in the futu... See more
Company replied
We get a dairy & gluten free box every month, much better value than going around the health food shops for inspiration and full of wonderful surprises. We are on a budget but this is an essential ho... See more
Company replied
Company details
Written by the company
We are a small family run Gluten Free Business! Discover a whole new world of Gluten Free with us. Each month you will receive a surprise selection box of 12+ goodies ranging from sweet/savoury snacks, baking/cooking ingredients, condiments and drinks. Your box will always be worth more than what you pay- saving you money as you discover. Dairy, Oat and Nut Free options available.
Contact info
40-45 Cartersfield Road, EN9 1JD, London, United Kingdom
- hello@lovefreefrom.co.uk
- lovefreefrom.co.uk
3.9
Great
151 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast delivery's and great customer service
Fast delivery's and great customer service. Highly recommended trying them out.
April 4, 2022
Superb value for money.
An excellent selection of products, ranging from everyday staples to sweet and savoury treats, and even the occasional drink. Along with discount vouchers for the featured products. Truly superb value for the money.
April 3, 2022
Great customer service always pleasant…
Great customer service always pleasant to deal with. Transparent communication
April 1, 2022
lovely unusual products
lovely unusual products, always a pleasure. Unfortunately I am not a fan of chocolate and so a lot of the parcel is going to waste (my friends and family are happy to eat but defeats the object as i am the only coeliac).
More savoury items please!
March 30, 2022
Reply from Love Free From
Hi Leah, thank you for your review. I will feed this back to the team and we will definitely take this on board :)
I like receiving my box of GF treats
I like receiving my box of GF treats, however I find a lot of the items to be to spicy for my taste. I will see if the next box is better suited to myself.
March 30, 2022
Reply from Love Free From
Hi Lee, thank you for your review. If you reach out to the team at hello@lovefreefrom.co.uk we can keep a note on your file to try and swap out any spicy items :)
We get a dairy & gluten free box every…
We get a dairy & gluten free box every month, much better value than going around the health food shops for inspiration and full of wonderful surprises. We are on a budget but this is an essential home delivery for us as we use the coupons to get savings on bulk orders of samples we like.
Thank you Freefrom, we love it!
March 29, 2022
Reply from Love Free From
Hi Helena, thank you for your kind review. We are so pleased to hear that you enjoy your boxes and the products discovered! :)
I get this special box for my…
I get this special box for my granddaughter. She just loves it when sent to her house she is 14 1/2 and she face times us when she received it she said it’s a magical box of lovely goodies. Which is fantastic to hear . She cannot eat or oats wheat . But loves packs jars packets so thank you for making her feel happy has she had covid so receiving something different is great thank you 🥳🥳😂
March 29, 2022
Reply from Love Free From
Hi Grace, thank you for leaving your review. We are so happy we could help your granddaughter discover some yummy treats! :)
A good selection.
A good selection of things to try. I have discovered lots of new things I now order separately. I had to change my subscription type and it was super easy with the team. Love it!
March 29, 2022
Reply from Love Free From
Hi Hannah, thank you for your review. We are very pleased to hear this :)
Great stuff
I’m really enjoying my boxes with the variation of different samples and selections of items I am gluten-free and dairy free along with being a pescatarian so it’s extremely difficult sometimes to find new products but the boxes are great
March 29, 2022
Reply from Love Free From
Hi Amanda,
Thank you for your review, we are glad to hear that you are enjoying your boxes :)
Amazing selection of treats!
Amazing, varied food! My girlfriend is over the moon every time a new box arrives each month.
As someone who has no dietary restrictions (other that being optionally veggie), I always feel guilty that I can eat pretty much anything out there, and she can’t. This box has completely removed that guilt, and brings genuine excitement (and choice!) to my girlfriend when she’s feeling peckish, and looking for something to fill the gap!
March 29, 2022
Reply from Love Free From
Hi Will, thank you for your lovely review. We are so happy to hear your girlfriend loves her boxes :)
Love this free from box 😊
Love this free from box 😊I love the variety of the products, the taste of them & lots of recipes & ingredients to make your own food. I have purchased a lot of the things in the box from shops because I love them so much.
March 29, 2022
Reply from Love Free From
Hi Jacqueline, thank you for your lovely review- we are so pleased to hear this :D
Gluten free unfortunately wasn’t 100%…
Gluten free unfortunately wasn’t 100% gluten free and some items were made in a factory that handles gluten and milk. I am unfortunately allergic to both gluten and milk so haven’t been able to consume these three items in my box. I have however given the company the opportunity to respond to me via email but not heard anything back as of yet. I remain hopeful…..
I have had a response :)
Hi Becca,
Thank you for reaching out.
We are sorry to hear you are disappointed with your box. With all our products we do thorough checks before hand with the brands to ensure they are in fact gluten free, and we check for any warning statements of ‘May contain gluten’.
Mr Lees noodles- although it contains barley malt vinegar- they are in fact gluten free and certified gluten free by Coeliac UK.
“ Barley malt vinegar is made using a process called fermentation, which breaks the gluten protein in barley into smaller fragments. Foods that contain small amounts of barley malt vinegar can be eaten by people with coeliac disease if they contain 20 parts per million (ppm) of gluten or less. In addition, barley malt vinegar is usually only eaten in small amounts, for example, drained pickled vegetables, sauces with a meal or on chips.”
Eat PodBerry- They perform rigorous clean down procedures between batches as is standard for all BRC grade A production facilities and they also carry out gluten checks on all batches produced to check they are in fact gluten free.
9nine bars- the production line is cleaned between each run to minimise the risk of any cross contamination.
If you would not like to receive any products that have a may contain dairy warning on them, we can add a note to your file and adapt your box for you. Please let us know if this is something you would like us to do and we can arrange this 😊
Kind Regards,
Isabella
Customer Care Team
Love Free From
All in all… a very positive response and I will definitely be keeping my subscription with them 😍
March 18, 2022
Unprompted review
Reply from Love Free From
Hi Becca,
Thank you for your review. We are glad we were able to clear this up for you and ensure you are happy with your box. We hope you enjoy your goodies! :)
Dairy free was not dairy free!
Very disappointed to be sent a dairy product in the dairy free box. The alert from Love Free failed to express the seriousness and regret of the error. Not what you would expect from a FreeFrom business.
February 23, 2022
Reply from Love Free From
Hi Bernard, thank you for your feedback.
We are very sorry to hear that you were disappointed. As we have previously mentioned in our email correspondence with you, we took all necessary steps to alert our subscribers and we had launched an internal investigation. We have taken essential steps and precautions to ensure something like this does not re-occur, and would like to assure you that we took it very seriously. We had sent replacement products and some extra goodies to you, including a refund for the mistaken product as our way of apology and gesture of good will.
Great on the expensive side but fun…
Great on the expensive side but fun each month to try all the treats I’d never normally buy or even heard about. Some I’d buy again and others know that’s not for me 🤣
February 16, 2022
Very good packages so far- had 3
Very good packages so far- had 3. A little too much reliance on beetroot otherwise would have been 5 stars.
February 14, 2022
Great present
A varied box full of lots of goodies, I got this for a very fussy GF and dairy intolerant friend who really rated the variety of the contents.
January 18, 2022
Reply from Love Free From
Hi Jessie, thank you for leaving a review. We are so happy to hear this :)
It wasn't great 😕 but I was subscribed…
It wasn't great 😕 but I was subscribed for three months before I decided to cancel. Reasons why: awful tasting vegan products. Some tasted like sick. 🤮never again. I'm gluten free not vegan. Lots of items were past sell by date. So ultimately went in the bin. On the whole it was okay but I'm subscribed to snack packs now. 😋
Ps the company implied the products had expired like recently no they had actually arrived out of date.
January 11, 2022
Unprompted review
Reply from Love Free From
Hi Amber,
Thank you for leaving your review. We are sorry to hear that you were disappointed with your boxes. We do find a lot of Gluten Free products are also naturally vegan, or have been made vegan to cater for more people with different allergies and intolerances- still tasting great! As it is a discovery box there will be some products that you do not like and some that you love- the aim of our boxes is to try new things you wouldn't have normally and find some new treats to love. We always check the sell by date on our products and make sure that there is enough time on them from the time they are dispatched to the time they are delivered. I can see that your last order with us was in August which is why you might find some of the products now might be out of date as it is 5 months later- nothing would have arrived out of date. We always aim to resolve anything you're unhappy with if you contact us directly.
We hope that you will give us another chance in the future.
Take care
I love this company and the people who…
I love this company and the people who run it! Brilliant customer service and great selection of products! Would like to see a low calorie box or be able to purchase a one off but all in all very pleased!
December 23, 2021
Unprompted review
Reply from Love Free From
Hi Georgia, thank you for your lovely review! We are so happy to hear this. We will definitely take your suggestions on board and consider this for the future :)
I love my discovery box
I love my discovery box . Different items each month , great value for the box. Love the recipes too for some of the products.
Great family company that I met at the NEC Allergy exhibition.
Well done and look forward to receiving my November box.
November 11, 2021
Unprompted review
Reply from Love Free From
Hi Aliki, thank you for your lovely review, it was lovely to meet you. We hope that you love your boxes!
Interesting selection of gf products.
Interesting selection of gf products, so good to try different products.
October 16, 2021
Reply from Love Free From
Hi Arnot,
Thank you for your lovely feedback! We are so happy to hear that you love your boxes 😊
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