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Rated 1 out of 5 stars

I was so happy with the mini love free kids box but unfortunately out of curiosity I read the ingredients of the gnaw hot chocolate spoon that was in there and it does say may contain gluten. As for m... See more

Company replied

Rated 5 out of 5 stars

Amazing, varied food! My girlfriend is over the moon every time a new box arrives each month. As someone who has no dietary restrictions (other that being optionally veggie), I always feel guilty t... See more

Company replied

Rated 5 out of 5 stars

Fantastic selection of snacks/ mixes for pizza bases, pancakes, pasta etc. I’ve been getting the boxes for about 6 months now and I’ve found some great new products that I’d definitely buy in the futu... See more

Company replied

Rated 5 out of 5 stars

We get a dairy & gluten free box every month, much better value than going around the health food shops for inspiration and full of wonderful surprises. We are on a budget but this is an essential ho... See more

Company replied

Company details

  1. Food Products Supplier

Written by the company

We are a small family run Gluten Free Business! Discover a whole new world of Gluten Free with us. Each month you will receive a surprise selection box of 12+ goodies ranging from sweet/savoury snacks, baking/cooking ingredients, condiments and drinks. Your box will always be worth more than what you pay- saving you money as you discover. Dairy, Oat and Nut Free options available.


Contact info

3.9

Great

TrustScore 4 out of 5

151 reviews

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1-star

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Not great.

Not great value for money. I purchased the box for children for my coeliac 10 year old and inside was sachets of vitamin drinks, one of which contained 30mg of caffeine, these vitamin drinks are not for children they are for adults, especially the caffeine boost ones. There was also a can of Kombucha, that’s more geared to adult tastebuds too. I’ve cancelled the subscription, I can purchase the contents for much less elsewhere.

The contents of the box weren’t new or unique and can be purchased in any supermarket or health food store (H & B) I was hoping there would be new and exciting things for my daughter to try but we were both left feeling very disappointed.

The contents of the box were crushed as well, no care taken in packaging the items.

Would not recommend, there’s better options out there.

October 10, 2021
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Reply from Love Free From

Hi Dee,
We are very sorry to hear you feel this way. A lot of thought goes into our mini boxes. October's mini box was actually valued at over £15 which is a saving and definitely value for money as our mini boxes are only £9.99. Also many of the products in our boxes if you were to purchase individually you would either have to buy them in bulk or pay individual delivery for, so through our boxes you get to save money as you try different brands and products, without the extra cost! Many of the products are new (for example the pasta brand has just been launched) whilst the others can only be bought online.

With regards to the vitamin sachets 'ViDrate has been developed for all age groups Nick and Rob (ViDrate Co-founders) both have young children and/or nieces and nephews, all of whom use the product and enjoy the taste!'. It is a great way to encourage younger ones to drink water and stay hydrated (as it tastes nicer) whilst also getting a boost of essential minerals. We were not aware that just one of the flavours had extra caffeine in as we were under the impression they were caffeine free- this is our mistake and we apologise for this and will be more alert in future.

The Nexba kombucha drink was mango flavoured as we find this is a favourite among kids! It is 'loaded with health-giving, gut-loving probiotics (AKA good bacteria). These probiotics help both little and big bodies to digest food and create important vitamins.' - which when cutting out gluten from your diet and suffering with coeliac disease it is essential to add these in. It is also 'linked to a bunch of health benefits, including boosting your immune system and improving allergy and asthma symptoms.' You can find out more about it on the below link.
https://www.nexba.com/blogs/news/is-kombucha-ok-for-kids/

We are sorry that you received your box in this manner and will feed this back to the courier, as this is not our usual standard.

We hope that we can welcome you back soon. I will take your feedback to the team, as we are always looking at ways to improve.

Take care.

Rated 3 out of 5 stars

A little disappointment.

A little disappointed really as I am a coeliac and find many of the items are more geared to vegan diets and I really only want things that are without gluten and not dairy free .I cannot tolerate too much nuts and dark chocolate and seeds etc.So I more than likely will not purchase again sadly.

October 1, 2021
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Reply from Love Free From

Hi Judy, thank you for your feedback, I will definitely pass this onto the team. We are sad to hear that you were disappointed with your box. As we are a discovery box, each month will feature a different range and type of products and brands- a lot of research and time goes into finding new products for our subscribers. It is likely that some months some products aren't to your liking however, you may also find some that you love! Our whole aim is to help you try and discover new brands and products you may not have otherwise found or bothered to try. A lot of Gluten free products are also naturally vegan or made to be vegan so as to cater for as many allergies as possible (many people are also allergic to eggs and dairy as well as gluten)- this is definitely a positive note to see more and more brands trying to accommodate those of us with more than one allergy, and seeing the 'free from' world starting to expand; however, I can definitely understand how this can be frustrating for you, and as said above I will pass all your feedback onto the team so that we can take this on board for future boxes.

We hope that we can welcome you back soon :)

Rated 1 out of 5 stars

Too many awful tasting vegan products

Too many awful tasting vegan products. Some are delicious but the bad outweighs the good.

August 29, 2021
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Reply from Love Free From

Hi Rhonda, we are so sorry to hear you feel this way. As we are a discovery box every month your selection of goodies will be different. It may be possible that there are some in there that aren’t to your taste however you will also discover some really delicious ones! The whole aim is for you to be able to explore and try many more Gluten Free brands that you otherwise wouldn’t have known about or even given a chance too. However, we have taken your feedback on board 😊

Rated 4 out of 5 stars

I subscribe to a gluten free box for my…

I subscribe to a gluten free box for my son every month.
Usually they are packed very well however, this month the ‘pot noodle’ was squashed and the lid came off in transit, covering everything else with fish powder.
Cannot fault the variety or quantity of items received each month, this time though would have preferred one less thing if it meant the box wasn’t bursting and ruining everything else.

August 29, 2021
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Reply from Love Free From

Hi Golledge,

Thank you for your feedback. We are so sorry to hear that you received your box in this manner. Please can you email our team at hello@lovefreefrom.co.uk and we can get this sorted out for you.

Rated 5 out of 5 stars

It's like my birthday every month

I look forward to receiving my box every month, it feels like a gift. The food is so good and not something you can usually get in the freefrom aisles. Such good value for money.

August 29, 2021
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Reply from Love Free From

Hi Sam, thank you for this great feedback. We are so happy to hear this!

Rated 5 out of 5 stars

Brilliant range of GF foods!

I must admit, I was a little hesitant about subscribing to this GF box, I was expecting maybe 5 or 6 items, mainly snacks. What I got was a full to bursting box of a range of foods! Savoury and sweet, breakfast and dinner even a drink!
Absolutely stunning and that was just my first box!
Highly recommend this box if you are looking for gluten free items and can't find any in the major supermarkets. But also because it's gets you trying foods you wouldn't normally think of!

August 28, 2021
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Reply from Love Free From

Hi Diane,
Thank you for your amazing feedback! We are so happy to hear this and hope you enjoy the rest of your boxes. :)

Rated 5 out of 5 stars

Very pleased with the products…

Very pleased with the products included in my box. It’s good getting surprises and gluten free items that you don’t know about

August 11, 2021
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Reply from Love Free From

Hi there, thank you for your review! We are so pleased to hear that you are enjoying your boxes :)

Rated 5 out of 5 stars

Excellent Snack Box

Excellent snacks, great to get an extra helping hand to let you know what Gluten free snacks are out there 😊

June 15, 2021
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Reply from Love Free From

Hi Kelly, thank you for your review! We are happy to hear that, we’re always discovering new brands and goodies to share :)

Rated 3 out of 5 stars

My daughter loves receiving her kids…

My daughter loves receiving her kids snack box, although this time we felt there wasn’t as many children’s snacks and more aimed at adults. However, it’s still nice for her to have the option to try different products.

June 15, 2021
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Reply from Love Free From

Hi Ashley, thank you for your feedback. We will definitely take this on board for future boxes. We hope she enjoys her goodies! :)

Rated 5 out of 5 stars

These boxes are the stuff of dreams

These boxes are the stuff of dreams. Particularly if you are gluten-free, a snacker and don’t want to spend half of your salary on overpriced supermarket items. Everything in the box is so carefully thought out, packed with love and so interesting to eat - you get to try lots of different snacks (both savoury and sweet), and some of the best ones are the ones that you wouldn’t pick up first! I love waiting for my box to arrive. Can’t recommend enough.

June 10, 2021
Unprompted review
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Reply from Love Free From

Hi Kirsten, thank you for your lovely feedback. We appreciate it! We are very happy to hear that you are enjoying your boxes :)

Rated 1 out of 5 stars
Love Free From logo

Reply from Love Free From

Hi Kerry,
Thank you for your feedback. All our June boxes have just been dispatched. Our boxes are dispatched every month by the 15th- if not before, it is then with you within the next 3-5 days after dispatch. This is all explained on our “Find out more” page and in the product description. We hope you love your box! :)

Rated 2 out of 5 stars

Got the wrong box

The box I received was full with nice little snacks, noodles, flour. Poorly I received the „gf + df“-box instead of my ordered „gf + oatfree“-box. :-(
I hope next month itll be the right one.

May 19, 2021
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Reply from Love Free From

Hi Josephine, I am so sorry to hear that you received the wrong box. Unfortunately sometimes these things do occur due to human error. However please email our customer care team and they will get this rectified for you ASAP!
Please note the difference between our boxes this month was just one product which our team will replace for you.
We hope you enjoy your goods. 😊

Rated 5 out of 5 stars

I love this subscription box

I love this subscription box! Everything in it is delicious and I get to try loads of brands I haven't heard of before. Highly recommended.

May 16, 2021
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Reply from Love Free From

Hi Kate, thank you for your lovely review! We are so happy to hear you live your boxes. Enjoy all your goodies :)

Rated 5 out of 5 stars

A little treat without scouring the…

A little treat without scouring the supermarkets and specialist shops. Try a few options you would only find in multipacks usually.

May 15, 2021
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Reply from Love Free From

Hi Clare, thank you for your review! This is definitely our aim with our boxes. Enjoy :)

Rated 5 out of 5 stars

Great products

Great products, good range of stuff, always something new and plenty of items that make it worth the money.

May 15, 2021
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Reply from Love Free From

Hi Isaac, thank you for your review. We are so happy to hear you are enjoying your boxes :)

Rated 4 out of 5 stars

Variety and value

Always look forward to receiving my box but gluten free food is really expensive everywhere and still not as available as it could be. Would like to see a bit more value for money but the variety is good.

May 15, 2021
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Reply from Love Free From

Hi Luen, we are glad to hear that you enjoy your content and variety. Thank you for your feedback. We do always ensure that our boxes are valued at more than what you pay, which means you save money as you discover new goodies! Our latest box was valued at over £30

Rated 5 out of 5 stars

I absolutely love the box defo worth it

I absolutely love the box, I shouldn’t of cancelled my subscription I’ll be re subscribing! Such a wide range of things to try! Would love more recipes

May 14, 2021
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Reply from Love Free From

Hi Charlotte,
Thank you so much for your lovely feedback! We really appreciate it. We always include 2 lovely recipes in our boxes and you can find more on our Facebook and Instagram page.
We hope you enjoy all your goodies :)

Rated 5 out of 5 stars

My first box

My first box. Lots of amazing goodies and gluten/dairy free foods. New to this journey and it’s great to find something that caters to my needs and it be decent and tasty

May 13, 2021
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Reply from Love Free From

Hi Kirsty, we are so pleased to hear you are happy with your box! Thank you for your lovely feedback, we hope you enjoy all your goodies :)

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