Yours Reviews 

212
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I’ve been using them for years and I’ve had good experiences until this time. I have the subscription for every three months and my order has been “under review” and not shipped for 10 days although t... See more

Rated 4 out of 5 stars

My 2nd time round is a lil more eventful. I'm experiencing some hormonal imbalance, so i'm having more acne than usual and with slower healing. So i'm not sure if it's this reason that's causing my fa... See more

Rated 5 out of 5 stars

After using my first day&night set + clean slate exfoliating pads for almost 2 months, I see visible improvements on my face. My acne scars are less noticeable and face is more radiant. I do still g... See more

Rated 3 out of 5 stars

Okay I am not usually into this kind of stuff, like I only do soap and water and this is it, my skincare routine. Though my skin got super worse for the last couple of month so I decided to give this... See more

Company details

  1. Cosmetic Products Manufacturer

Information provided by various external sources

Skincare has been a guessing game for far too long. It’s time to simplify it. It’s time you felt comfortable in your own skin, always. We make skincare that’s right for you. We are Yours.


Contact info

3.5

Average

TrustScore 3.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(212)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended!

My second purchase, got a subscription this time! I really see an improvement in my skin, especially after all the mask wearing. Loving YOURS so much!

March 19, 2021
Unprompted review
Rated 5 out of 5 stars

Will continue to support!

Second subscription purchase from Yours. Skin became smoother and more hydrated. Their products give me a peace of mind, knowing that only the cleanest and safest ingredients are used. Will continue to support!

March 18, 2021
Unprompted review
Rated 4 out of 5 stars

Reduced Acne & Redness!

This is my second round of using Yours Skincare and I can honestly say that I’m definitely noticing a difference! My skin concerns were reducing acne and redness but since using this tailored skincare, my skin looks clearer with a more even tone! I’m starting to actually enjoy my no-makeup skin! I just wish there was more of serum as I have found that the serum runs out quicker than the creams.

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

Finally found something that works

The skincare set is quick and easy to use, and I don’t feel like I need to find other products to fill the gap in my skincare routine because it’s so customized. My scarring and blemishes slowly faded away and it’s just one less thing to worry about! I’d definitely recommend anyone to try out the personalized set :)

March 8, 2021
Unprompted review
Rated 1 out of 5 stars

Appalling

Yours wasn't working for my skin. I had a subscription because it had worked in the past, so I emailed the company to cancel. They told me they would cancel and I thought it was resolved.

A few months later, I got an email saying my order was on the way. They hadn't cancelled, and had kept my credit card info. When I emailed, they said this was because I hadn't provided a selfie to show my skin issues using their product (last time I checked, not a necessary step to cancel a subscription). I asked for a refund,of course, and again, they tried to tell me I should give it another go.

Eventually I got my money back and wrote a review on their page to warn others. They immediately deleted my review.

Very unimpressed

March 5, 2021
Unprompted review
Yours logo

Reply from Yours

Hi Ellie, thanks for sharing your feedback. By way of intro, I'm the Founder of Yours and I wanted to personally apologise to you as your experience was escalated to me. We went through all the communication our team had with you and realised that you had written to us on Aug 27th that you loved the products but still have balance left, so you wanted to change your subscription from 60 to 90 days which was updated by our customer success team. We received a chat message from you on Aug 30th to cancel your subscription but we did not hear back from you after the initial response from our team. The reason our team asked for a selfie was to understand what skin problems were you facing so that they could update your skin assessment and offer you a free reformulation which we provide to all our subscribers. Sadly, the cancellation was not confirmed and you received a reminder about the upcoming charge after 90 days as last updated in the system. That email is actually a reminder before a charge is made to give you full flexibility to modify or cancel your subscription. Your subscription was successfully cancelled thereon and there was no charge on your card. We're sorry you did not have an ideal experience with us, and we would have loved to make it up to you with reformulated products. If you have a change of heart, feel free to reach out to us and we'd be happy to help you.

We are a young start-up on a mission to make skincare simple and sustainable. We're backed by global investors like Sequoia and Jay-Z. We may be a small business but definitely not cheating our customers :)

Here are a few links about my start-up journey covered by respected publications-
https://thriveglobal.com/stories/use-a-selfie-to-create-hyper-customized-skin-care-products-with-candice-georgiadis-navneet-kaur/
https://www.smh.com.au/lifestyle/beauty/clean-beauty-gets-personal-as-machines-learn-to-read-your-face-20191021-p532p3.html
https://www.eco-business.com/news/how-i-got-here-yours-founder-navneet-kaur/

Rated 5 out of 5 stars

Very happy with the products

I ordered the Day and Night+ Cleanser set and I have never been so happy since this is my first time using lovefromyours. Considering many good reviews for this brand I decided to use it myself and its been about a month and I can slowly see the changes on my skin. My skin looks healthier and hydrated and glowy. I will definitely be subscribing the set in the future again.

March 1, 2021
Unprompted review
Rated 4 out of 5 stars

The products smell really good…

The products smell really good (especially the night cream - think Lavender), and they do moisture my skin. Yours really makes my skincare routine convenient with just a few, easy to use products.

One feedback i would like to give is to improve the quality of the caps, especially of serums? When I press it, the serum just flows out everywhere and a bit of product gets wasted. Otherwise, all good!

February 27, 2021
Unprompted review
Rated 5 out of 5 stars

This was my second time ordering

This was my second time ordering, I only got the serums this time because I still have the lotions from the first order. I really like the he day and night systems, it gives me a routine that's easy to stick to. Theirs a noticable difference in my skin and it's definitely for the better

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Great journey

I started my journey with yours in dec 2020 and have seen tremendous improvements in my overall skin condition. The routine is really simple and easy to follow. I no longer need to waste $ experimenting different brands and products outside which doesn’t work for me. My experience with yours has been a holistic one, from using their products to getting advice from them, and their customer service is superb.

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Skincare

Once you try YOURS there is no turning back. A really great skincare routine that is tailored to an individual's needs. Love it!

February 9, 2021
Unprompted review
Rated 5 out of 5 stars

Great quality products, service, even the little things = Super happy!

Won't lie, the pastel colours drew me in first when I saw the Yours skincare ads on facebook. I was also a little skeptical about the personalisation, since it looked like everyone was buying the Day Night set. But still, I was shopping around for a skincare routine anyway, and decided to try their products out.
It arrived within a few days and I promptly dropped my eye serum and it broke. Went back to the live chat and the ladies there were sooo sweet, packing an extra eye serum into my next order (decided to get their sunscreen too)!
After a little more than a month, I realise that the products are agreeing with my skin - softer skin in the morning, my skin feels more cleansed, and the sunscreen is light on my face. The service on the site and via email is amazing - check-ins by them now and then to see if I'm liking my products, and I always get my questions answered on the chat.
I don't have much time to spend on skincare (used to be cleanser and that's it) but I love how everything's laid out for me so I don't have to think, just grab and use in a 3/4-step routine. Even on days that are crazy, just seeing the pastel bottles lined up makes me happy :) It's the small things also, like how the bottles are light and slim so they don't take up so much space, and can be so easily used one-handed (no more slippery hands trying to work a bottle cap off a lotion bottle). I can't fault it at all for the bumps and lines I'm getting now and then because of my work stress and insufficient sleep, but I like to think the bumps are smoothing out faster because of my new skincare.
I'm almost finished with some of the tubes, and signed up for my first subscription today! Can't wait for my next set to arrive, and this will be my little dose of regular happiness. I'm sure the happiness will show on my face too because of my new Yours skincare!!

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Worth it

I have combination skin and my forehead and chin and always quite oily but after a few weeks I noticed not as much oil and my skin felt nicer too.

February 3, 2021
Unprompted review
Rated 5 out of 5 stars

Skincare made easy!

Absolutely loving my new skin care routine! It’s super simple and all the products make my skin feel smooth, fresh and hydrated!

February 3, 2021
Unprompted review
Rated 4 out of 5 stars

Yours Minis Trial Kit Review

Recently tried the Yours Minis Trial Kit that comes with a serum, moisturizer, and night cream, and I honestly liked it a lot! Previously, my skincare routine consists of products that were not actually suitable for my skin type. Hence, my skin looked really dull and dry, no matter how much I "piled" on. After using the trial kit, my skin felt and looked so much more moisturized and supple. The only hunch I have was that the night cream had a somewhat strong perfume-y scent (but if you are into scented products, this will be for you). Another thing was that my skin type changed a little bit before I tried the trial kit, but that was on me as I customized and purchased the trial kit way before I actually tried it (oops). However, no worries on that because I can always customize it again to suit my current skin type! Now the only question I have for myself is, why did I not purchase the full range of full-sized products??!!

February 3, 2021
Unprompted review
Rated 5 out of 5 stars

Personalised the products to treat my…

Personalised the products to treat my post inflammatory hyperpigmentation and I am super happy to say that I am seeing the effectiveness of the products after using them diligently for a month. Thank you Yours! So glad to have discovered this brand ♡

January 30, 2021
Unprompted review
Rated 5 out of 5 stars

So glad I discovered this range!

After about 2 weeks of using the day and night routine plus sunblock, I noticed my skin looking more radiant. I love the non sticky sunblock and use it diligently. The night cream smells really lovely. It’s so calming! I recently starting using the exfoliating pads twice a week and it’s really helped in controlling my blackheads.

I love the customer service team - they are always polite and friendly respond really quickly.

January 25, 2021
Unprompted review
Rated 4 out of 5 stars

Love the simple nice packaging

Love the simple nice packaging! My first time purchasing the full size of serum and night cream. Still trying it out but so far so good for my sensitive skin!

Havent seen much improvements yet but at least its not breaking me out :)

January 22, 2021
Unprompted review
Rated 5 out of 5 stars

Super responsive and helpful!

Super responsive and helpful!

I have very fussy skin, but Yours helped me to tailor my order to get it right! Their cleanser was also one of the only ones I've found not that does't leave my skin feeling dried out after :)

January 11, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look