Goods arrived well packed and shipped quickly. Some of the products were difficult to open but I managed eventually. The caps are very tight so no leaks during shipment. Purchased three different lub... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had a good experience purchasing my stuff. I have always been hesitant buying any kind of sex toy from anywhere. I found most of the reviews helpful and there was a pretty good sale as well s... See more
So happy with my purchase love all it Delivery was awesome as I looked at the packaging question about being discreet and not wanting other people to know or judge but came in brown box no labellin... See more
I have purchased from Lovehoney a few years ago and were very happy with their service back then. We were looking to add to our toys and LH has maintained their excellent of service over the years. Lo... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, Australia's #1 sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Brisbane in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
133B Lavarack Avenue, QLD 4009, Eagle Farm, Australia
- customercare@lovehoney.com.au
- lovehoney.com.au
4.4
Excellent
28K reviews
Asks customers to review
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Our delivery was very quick
Our delivery was very quick, we didn't have to wait long to try our new products.
Very happy with our purchase, the information on the products and how to use them and how to get the best experience from them was very easy to understand and use.
June 30, 2026
Order arrived quickly and discreet
Order arrived quickly and discreet! Have purchased from them several times now
July 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I must advise that this company is…
I must advise that this company is questionable. I did not receive my order yet they stated that my order was delivered. In all good conscience I would not recommend this brand. I do have to wonder at the positive reviews to be honest.
July 15, 2026
Unprompted review
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you have not received your order.
We have contacted you directly to assist further with this.
Kind regards,
Lovehoney Customer Care
Very easy to deal with
Very easy to deal with. Great selection of products and had what I needed.
Fast shipping so it arrived in the time I needed it. Highly recommended
June 30, 2026
love love love!
love love love!! works perfectly, didn’t have any trouble with the buttons
July 9, 2026
Quality outstanding. Prices amazing!
This online store is by far one of the best. Lingerie is great quality and the prices are great even at full price but when they are on sale (there is always sale items) you just can’t beat this in value.
I’ve shopped her multiple times and will continue to do so.
June 11, 2026
Great very informative online help,service very helpful.super quick…
Great service very helpful.super quick to post orders ✅
July 10, 2026
your internet site was easy to follow…
your internet site was easy to follow and the goods were received within the time frame stated.
As simple as that.
July 7, 2026
One of the best shopping experiences…
One of the best shopping experiences I’ve had for adult products. The website was clear and easy to use, the ordering process was smooth, and everything arrived well packaged and discreetly. The products felt high quality and matched my expectations. Overall, very happy with the purchase and would shop here again.
July 3, 2026
Best Purchase
February 27, 2026
Exactly what I ordered
Exactly what I ordered, products are great and delivered quickly
July 10, 2026
First time buyer
The website was easy to access, with the filter bars making it more accessible to narrow down the products I was looking for plus my price range too. What made it great was each product having extensive descriptions plus videos to show what the individual products looked like outside of their packaging. Even better, Lovehoney’s delivery service did not disappoint! I chose the fastest delivery method and it actually reached me quicker than the expected delivery window, which has never happened to me before. Great products, great service, and great delivery!!!
July 2, 2026
The product was not as described
The product was not as described, we registered a compliant through the BOT system within 24 hours of the package being delivered. Asking for an immediate return of good/refund as per your policy - that was 2 weeks ago and we have had no contact. Terrible service and below expectation.
We since purchased from ANOTHER SUPPLIER.
July 7, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm very sorry that you have not received a response from us.
I cannot locate any contact from your email address so we have not been able to respond to you.
We have contacted you directly to resolve this for you.
Kind regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry for any confusion caused.
Unsubscribing from marketing emails will not stop review request emails, as these are transactional rather than promotional.
You can contact Trustpilot to unsubscribe from these emails if you do not want to receive review requests.
Kind regards
Lovehoney Customer Care
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