Goods arrived well packed and shipped quickly. Some of the products were difficult to open but I managed eventually. The caps are very tight so no leaks during shipment. Purchased three different lub... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had a good experience purchasing my stuff. I have always been hesitant buying any kind of sex toy from anywhere. I found most of the reviews helpful and there was a pretty good sale as well s... See more
So happy with my purchase love all it Delivery was awesome as I looked at the packaging question about being discreet and not wanting other people to know or judge but came in brown box no labellin... See more
I have purchased from Lovehoney a few years ago and were very happy with their service back then. We were looking to add to our toys and LH has maintained their excellent of service over the years. Lo... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, Australia's #1 sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Brisbane in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
133B Lavarack Avenue, QLD 4009, Eagle Farm, Australia
- customercare@lovehoney.com.au
- lovehoney.com.au
4.4
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cute dress ups
Cute dress ups, bought at sale prices as well. Totally worth it! Adds spice and fun to your life :-)
July 9, 2026
Fast delivery and product did not…
Fast delivery and product did not disappoint 😊 worth every cent.
July 9, 2026
amazing delivery service and great work…
amazing delivery service and great work from your staff to correct my error and still deliver well within the timeframe...great product this time as well
June 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Two of the items do not work
Two of the items do not work. Cheap, sub-standard products. Do not buy.
July 1, 2026
Reply from Lovehoney
Hi there,
We're sorry to hear that your items weren't working as expected.
We can see you've already been in contact with our team regarding the fault, and we're just waiting to hear back so we can continue assisting you.
All Lovehoney products are covered by a 12-month warranty, so our Customer Care team will be in touch again shortly to help get this resolved.
Kind Regards,
Lovehoney Customer Care
Fast easy ordering and general service…
Fast easy ordering and general service is hard to get nowadays well done . Glen .
July 1, 2026
One of items ie penis extender was…
One of items ie penis extender was useless and not fit for purpose and not as described
July 1, 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that an item you purchased wasn't quite right for you and can understand the disappointment that would cause.
We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher.
Our Customer Care team has reached out to you directly with more details and to get this organised for you.
Kind regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
We're so sorry to hear that you're having trouble with your item and can understand the disappointment that would cause.
Please rest assured our products are covered by a 1 year faulty warranty.
Our Customer Care team has reached out to you directly to see if we can get this sorted to your satisfaction.
Kind regards,
Lovehoney Customer Care
Too many harassing emails no matter how…
Too many harassing emails no matter how many times you unsubscribe
June 30, 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that you've been receiving too many emails and can understand the frustration this would cause.
If you would like to unsubscribe from our promotional emails, you can do this by clicking the unsubscribe button at the bottom of any of these emails. It will take 72 hours for this to take effect so you might receive emails from us in the meantime.
If you cannot see this option or the unsubscribe button has not worked, it may be that these emails are not promotional but are linked to a recent order and cannot be unsubscribed from. These are emails like your confirmation and dispatch email, a request to review your items and request to review our service on Trustpilot like you've received.
If you've continued to receive promotional emails after the 72 hours from unsubscribing from them please do reach out to us directly so we can look into this further for you.
Kind regards,
Lovehoney Customer Care
Excellent quality
Excellent quality. Perfect fit. Reasonable price. Quick delivery. Thank you!
June 30, 2026
Product was dead on arrival - pestered for review
Product was dead on arrival and return policy for "opened items" does not lend well to this issue. I've been asked for a review twice regardless of pending return.
June 30, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that your item is faulty.
We have a 1-year warranty for our items, so we can issue a replacement or refund.
The unopened items return policy is for change-of-mind returns, not faulty items.
I can see that we have been in touch via email and have offered a replacement or refund for the item.
We will get this resolved for you as soon as possible.
Kind regards,
Lovehoney Customer Care
Good selection of products
Good selection of products, enjoyed the lingerie, good sizes fit lots of people. Fun ideas.
July 6, 2026
Recieved the product within 2 days of…
Recieved the product within 2 days of ordering. It works well and has provided plenty of satisfaction so far.
July 6, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you are unhappy with your item.
We do have our 100-day pleasure promise which allows you to return an opened and used item for a gift voucher if you are not happy with it.
You can view the t's and c's of the promise here: https://help.lovehoney.com.au/promise-terms.html.
We have contacted you directly to advise further on this.
Kind regards,
Lovehoney Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.