I had an issue with a premium bundle where one item didn’t quite match what I reasonably expected from the product description. My first chats were unnecessarily frustrating, after that it took a co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was timely. Value was great. Fit accurate to website description and lingerie feels of good quality /substantial (won't be ruined after 1 wear)
Love your products, great individual packaging, the whole box not so much, got a bit banged on the way probably. Great prices, great product, thank you for the pleasure ☺️🤭
Very nice sexy wear good delivery time!Little more expensive than cheaper on line supply shops but better quality wear. Not as expensive as other outlets too!
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
3.9
Great
3K reviews
Asks customers to review
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Beginners weekend box
Box was discreet, it came in a brown box with no indication of what it was, everything is in packages and clean, have to say as a beginner, kit, me and my partner are enjoying the exploration, overall is fantastic option for couples, nothing too overwhelming for people trying to find their comfort zone
March 26, 2026
Great experience delivery was fast very…
Great experience delivery was fast very happy with my purchase
March 10, 2026
First Purchase Well Done!
Everything that was done, from the website to the delivery service and to the condition of the product itself was all well done. Would definitely shop again!
February 24, 2026
limited selection of toys
limited selection of dildos. Missing Solina toys, Blush Neo Dildos etc... selection of other toys is alright tho.
but great customer support
ship to eu which is great
Dont pay full price, wait for deals which come often.
March 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lovehoney
Hi there,
We're so sorry to hear that you weren't happy with our service.
We can see that your order has been refunded however our Customer Care team will reach out shortly with more details to see if we can turn your experience around.
Kind regards,
Lovehoney Customer Care
Womanizer is better 🙄
December 2, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you are unhappy with your item.
We do have our 100-day pleasure promise that allows you to return an opened and tried item if you are not satisfied with the item.
We have contacted you directly to advise further on this.
Kind regards,
Lovehoney Customer Care
Order arrived quickly and complete
Order arrived quickly and complete, packaging was discrete and products are of great quality
March 9, 2026
I paid €15 to have my item in 2 working…
I paid €15 to have my item in 2 working days i got it in 5working days not good enuff
March 5, 2026
Reply from Lovehoney
Hi Jonathan,
I am sorry to hear that your expedited order was late.
We are working hard with our carriers to ensure every parcel is delivered on time. We are sorry that in your case this did not happen and we do understand the frustration this causes.
We offered to refund postage if your parcel did not arrive by the end of the day on 9th March, but we never heard back from you.
We have contacted you directly to get this sorted for you now.
Kindest regards,
Lovehoney Customer Care
Great products
December 15, 2025
Brilliant!
The item's bought are just as described. The parcel arrived before the estimated date. Exellent customer experience. I will defenetly use this place/site for my next purchase.
February 25, 2026
Quick and easy purchase
Quick and easy purchase. Regular delivery updates.
Amazing product. No need for a multitude of settings to get the job done and done well. 🙂 Highly recomend.
March 1, 2026
DO NOT BUY FROM THIS COMPANY
Order the product, never arrived. Trying to get a hold of customer service is very hard, it’s been 3 weeks and still no news after many emails… NEVER AGAN!
February 28, 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear you've had trouble receiving your delivery and can understand that this would be frustrating.
We can see we've been in contact with you in regard to how to organise a re-delivery and based on the tracking it does look like it was placed with the incorrect address.
Our Customer Care team has reached out to you directly with more details and to see if we can turn your experience around.
Kind regards,
Lovehoney Customer Care
Great product selection at LoveHoney…
Great product selection at LoveHoney and superb customer care
February 26, 2026
Very nice sexy wear good delivery…
Very nice sexy wear good delivery time!Little more expensive than cheaper on line supply shops but better quality wear. Not as expensive as other outlets too!
February 26, 2026
Quick delivery all good
February 24, 2026
Would 100% recommend/use again
Reliable, punctual. Very positive experience. Fast shipping, cardboard box packaging, even if the product didn’t need the cushioning at all (I ordered lingerie). Ordered a product from the Lovehoney line. Very flattering, does its job, good quality. Would surely buy again from them!!
February 23, 2026
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